Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

9 B0 R3 r1 r: T' b1 tTechnical Support Representative
5 g' N& W1 m1 F0 cContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- K  ?8 h! n0 i2 x2 v: P4 c. \Position Responsibilities:
9 U5 T- N; `; R. S2 u•        Installation, configuration and trouble shooting of software for process control
+ O; D( v4 S+ ^0 F1 E1 `% l. {•        Identification and replication of software defects  
$ p* ~) r! m9 ~) j•        Phone and e-mail support for internal and external clients  
3 E- Z1 c- U! [: M•        Managing customer expectations
9 b3 m" X! _2 u•        Documentation of technical procedures
( _7 @* s- n, ]+ @/ j1 _•        Trouble shooting client network issues
; D' n0 Q9 f: t- Q•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
8 m" `4 t  g4 I) Y0 F9 e8 t( D6 q•        Involvement in the development and design of a trouble shooting tool for client.
; e' P/ u8 P  Z  i. i7 E•        Site services worldwide
$ }4 ?- z4 p; l( e•        System training
( v! e8 q% _, Y% p4 \# c1 }% B•        Communicate and translate client requirements in Mandarin
: M* ^1 K2 r5 n) Y7 z  L- t* W•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
! B* M/ M  }( u( V- |: F4 @5 D( F•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
7 Z$ E0 P8 q! q4 b; ~$ w. z•        Excellent interpersonal and team skills
% f! ]) o% p& d8 h$ D% U# R  x% X•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
1 H$ ]' O; Y+ I•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
& S: Q; d* C4 Q1 [- t! H  c•        Technical degree or diploma
•        2 years experience in a technical support role
1 Q) i5 e, g/ D3 A1 f. Y1 {5 fMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.