Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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- [- j, P/ C4 T3 v% GTechnical Support Representative
- O  |& Y$ r. W4 N: H# ]/ \Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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- S! a: C$ `) G6 P7 D+ m$ {" GIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- w" ~# q) g; ^2 n/ T' ?* u7 d) bPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
; f& D' a6 Z- w: y/ r& H$ Q•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
  O# K# W& S! I$ M# \6 V* z•        Managing customer expectations
•        Documentation of technical procedures
2 c- N9 C8 R/ {& s$ F•        Trouble shooting client network issues
3 I3 M! l* s3 y& T# [; @/ G; X$ m% L•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
. D# u- d3 A' ]" c1 U2 A•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
; q# p/ n* X, f/ g•        Work evenings as required
4 `- o9 K# I( ]8 {: ^% t8 O5 VSkills and Knowledge Required
3 C, {3 w+ f1 v4 T•        Customer service skills
) x$ \6 i7 X9 F. m8 N( o•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
5 o+ ]( y9 B+ w. z: O5 f* U7 ^•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
- a9 e! \& g$ [4 |•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
6 @& q: H' q# M- |# g4 j1 t7 R1 oExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
& p- E  C& x9 g+ P: vMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.