Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

5 B  Q1 _, U) L+ N2 WTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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1 B% Z* w6 F. _6 |& h9 k& @0 Y# jIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
, S* t* Z" L; n! UPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
; q7 V. L5 H: {, n% A•        Phone and e-mail support for internal and external clients  
% ^; [6 s" U% I' b. f8 `) r! v•        Managing customer expectations
3 E4 S- c+ c5 [* x5 `$ L5 W•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
0 J+ i1 V9 ]* h& H4 v) n) S•        Low key software development tasks (not a requirement)
# ^+ y8 P9 n+ ^/ ?•        Responsible for maintenance of internal ticketing system
7 j# A- w$ a# ~: h) h2 y& {9 \) Q•        Involvement in the development and design of a trouble shooting tool for client.
  y) ]* C  Z% ~5 K2 i1 D- G•        Site services worldwide
•        System training
2 W1 ~0 Z+ ]! _4 g•        Communicate and translate client requirements in Mandarin
9 x7 W5 X; S  @' W: d) p8 G3 p" g" C•        Work evenings as required
9 U  B/ K& L$ \0 _2 i6 ZSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
3 c9 f* J" _( [9 ^9 N4 {4 P$ ~  {•        Software Trouble shooting skills, or the ability to recognize external issues.
8 {. q% q$ e+ t( ?; S* s•        Network trouble shooting skills
* \) g& f9 R1 q# N. J& p/ |5 |+ z•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. s) v( F, P9 q  f8 u! h7 r( k•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
1 n) g9 C5 z, x; ~6 A7 g3 h* ^0 CExperience and Education
•        Technical degree or diploma
' ?! \) ^7 @1 E7 k! T6 R•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.