Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
& Z0 }; C7 a: z! AContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- X1 o! j6 E9 ~( h. u/ M•        Installation, configuration and trouble shooting of software for process control
" ^9 J8 |2 k: Y, n•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
6 L. c2 n- p# R, i6 I: M•        Documentation of technical procedures
•        Trouble shooting client network issues
4 M5 r. F: U% [0 d) m' F•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
, Y8 i, S& R" ~9 N, t•        Responsible for maintenance of internal ticketing system
3 S8 C/ h$ o0 s+ I•        Involvement in the development and design of a trouble shooting tool for client.
8 k5 y8 o6 d5 |" v, H! E•        Site services worldwide
! A/ J' J" |. R•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
* j' b  m9 i) S; m  U* E* O•        Customer service skills
•        Technical writing skills
8 ?9 M8 z' h3 G6 a•        C++ development skills
8 H3 O( q- G. j  y* h•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
( T' T) S. ^5 D+ G•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
3 u* o, e0 @5 i6 G% o, v. K4 H•        Ability to work independently
8 j; A6 ]: S3 ?4 o! Q6 x" a+ g4 R; z•        Ability to communicate fluently in both English and Mandarin
Experience and Education
8 _2 c1 |" B1 \+ f5 a- u•        Technical degree or diploma
•        2 years experience in a technical support role
& p) `9 {/ a7 \1 Z' _" ?Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.