Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

0 v7 p. f) C+ G/ Q
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

5 ?/ C; Z9 \* F! f" h: r3 o2 NIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
0 w& U( C$ f( r& d& I0 y# k- _6 R•        Installation, configuration and trouble shooting of software for process control
5 M! G% A0 ^8 K& ]2 c•        Identification and replication of software defects  
8 E9 ^  T/ J" S: L2 n% Y1 S7 E•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
3 V8 v; s# o8 Z) ]" _7 L9 n4 q/ D•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
8 H! t6 l1 P) A+ t# R; G4 [8 b•        Responsible for maintenance of internal ticketing system
) i9 ~; N8 ^3 Z" e•        Involvement in the development and design of a trouble shooting tool for client.
9 K7 Q$ C7 B* Y, B•        Site services worldwide
( B1 x7 t- B8 ^  j+ A7 F  t•        System training
! D; M& y6 h+ E" o9 `3 K•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
2 V+ |, c& z  }% E1 c6 v. f3 U•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
: Z( \5 _- [" s•        Excellent interpersonal and team skills
. z- E+ g" n* ~) d4 w•        Comfort dealing with multiple and varied assignments
6 j6 {! [8 Z3 `2 M1 W& J•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
$ o! H+ J& l% a6 W% Z% T•        Ability to work independently
. {* m4 Q# u" f: G6 ?( ?•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
" q% j% I; {4 |6 _9 E9 M8 W9 q9 C; o•        2 years experience in a technical support role
) a: f9 }1 @2 K- @6 m' C$ QMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.