Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
( k' I* ^% E- J  x3 W' kContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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- |' J) c0 m  w7 j& xIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
; o9 b; q6 b2 l% s: c& |1 W% l5 h6 KPosition Responsibilities:
- h# a3 R( n# F# E) k•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
8 l1 R; P% {: V/ Q•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
- j  p1 W' Q) f: l$ M4 n- W•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
# B" _7 {- J/ ~•        Site services worldwide
& X; [( d0 z& f9 ~" z•        System training
•        Communicate and translate client requirements in Mandarin
: l2 M6 v. u% j) e; t•        Work evenings as required
' ?6 D7 }5 q9 ~0 dSkills and Knowledge Required
•        Customer service skills
- z" r, s5 f1 L6 d•        Technical writing skills
$ R! ^. M# o8 W5 l4 T+ `•        C++ development skills
* M0 |" N& d9 C; s•        Software Trouble shooting skills, or the ability to recognize external issues.
# }4 V3 L7 q; E; g5 C" f) s•        Network trouble shooting skills
6 w  q9 w" J8 C5 n$ S, C& q•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
: s' z. r+ r0 n, x" V. k+ V0 A•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
1 y! G0 s3 y4 P% {' L4 ]3 y9 DExperience and Education
& ?; F9 V1 S' v$ g) U  |•        Technical degree or diploma
•        2 years experience in a technical support role
* d4 h+ Z( L* R0 N. U" _Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.