Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
6 f& B* O% I5 V1 }# o* K2 hContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% @" t! n& y& h1 ~Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
" T* m% j: n" f& x. E* Q- \•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
. a- W, d1 a4 z) ^) o; F1 z, _% N•        Optimizing system configurations  
+ `; f1 V2 }- k3 s  T•        Low key software development tasks (not a requirement)
1 {; M$ H+ u  a+ E7 [# ~9 r3 v•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" s+ Q6 O; r$ w& s& x" y4 B•        Site services worldwide
  G) c3 l& k/ [4 `7 p! E4 x•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
: w! x0 C6 X9 |$ WSkills and Knowledge Required
$ d" ~# E" v2 n9 a! n•        Customer service skills
- ?7 }' o6 I2 `- ?•        Technical writing skills
, L- V+ m" V% [( _8 x+ m  m•        C++ development skills
4 H5 C" P1 H5 k: D& _% }9 h•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
- Z. l* L  m) ]•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
% @! B9 S( Z+ P& xExperience and Education
0 _6 Q3 M' u+ X7 k•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.