Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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' v4 ~' t/ A5 G7 EOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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3 b( T3 F" }8 e1 p% ^3 v& G0 hWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
  ~& W/ v" K9 O( M' K3 M5 k% v•        Accurately processing sales and performing daily cash balance
( v& U5 Z: S) }•        Providing appropriate paperwork to account payables and receivables
% X, }. r# M& G5 q8 E( Z•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
! ?9 k' b/ s) A: C3 s•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
: s; f( ?  ^) N" {: r3 _( F3 C2 k•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
$ n. L# k( n7 a: f$ I•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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9 |- ]5 n# Z/ P1 I  IIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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9 ?* w1 H) ?$ N- J/ M' X, i, C" CQualifications

Education and Experience

6 i+ |8 z0 z0 D3 M# J  V& A/ M•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
1 i  P1 Z" u$ V3 y. s; U! G- X% {•        College Certificate or Diploma in related field.
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& ]8 K9 V' H8 N, V+ x$ @# ASkills
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: S9 j; F$ F. R0 x- j7 Y        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
* e1 U7 c0 q8 D% O+ V! z        Problem solving skills to define problems and recommend practical solutions
1 ], ~5 ?. t) R' N        Ability to effectively communicate and build relationships at all levels of the organization
9 E: X7 v+ ?, C9 ]( B; C8 P        Strong organizational skills with multi-tasking abilities
0 w  R: M: x6 A& o/ }6 j5 c% [4 _# b        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

, |4 ]3 H+ B3 n+ |+ W  R6 J: WFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

5 ^. n9 b8 \  p$ _1 R  W0 MKevin Ramnarine
/ @$ I* d; v0 b' j) n9 m8 |+ Q* O  S  GThe Business Link                               
8 q# \  G1 u# I$ S1 j# f100 - 10237 104 Street NW
  a& i9 g1 `5 {) WEdmonton, Alberta
T5J 1B1
  x/ n: g$ I. H& ~+ ~E-mail: kevin.ramnarine@canadabusiness.ab.ca