Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

8 |9 H9 Q/ c; ]+ |. E4 oPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
+ \" {3 M8 F. K5 E•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
& ^5 `9 I- p/ T9 W( o  R5 M, \; s•        Accurately processing sales and performing daily cash balance
/ {3 ]2 }" z! O* j, h•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
% j) t$ v( h% Y; E•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
' l8 s  X* Q* [5 A) b•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
$ f; x" E7 y5 S  C' L1 C& e% z+ @•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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. T* o) l  O1 m( y6 K$ a% LQualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
/ B" x$ {7 l% N) ]' E, G' `4 C2 m•        College Certificate or Diploma in related field.

Skills
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4 o+ O3 S. \0 Z' L        Strong work ethic
- |% A2 H7 m) S( z3 ?+ N8 p        Professional, diplomatic and  self-starter
5 r  ^- _% P4 `- \/ z: P3 E3 q        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
% ^6 L7 ?; |+ B. Z) F        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

3 q8 y, ^* @8 h) \, VThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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6 b8 k& m% q0 p2 V) g* l+ q5 XFinal candidates will be asked to undergo and successfully complete security screening.

' r& w8 x4 D1 Y" `2 H+ U8 r4 }If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
5 y* X+ ]+ |; l0 ^# r7 R: C) c1 H100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca