Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

% d& [) f8 I7 |- y7 }Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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* H* o& i5 l9 f- KWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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4 h2 _+ L1 h4 G6 u: q: s0 a+ o: UPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
/ [7 j) }3 a/ i$ w$ a•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
: M1 f/ x' t2 l•        Accurately processing sales and performing daily cash balance
+ j4 s  e( }; l! L•        Providing appropriate paperwork to account payables and receivables
2 [& W0 G5 L6 `: x8 j. ]•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
- T5 Y0 `! B6 r! l( m" m* c•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
& H5 F$ n8 u- B( c+ X•        Opening and closing of The Business Link Office
, Z: ~, S; }- m8 \3 V) @•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
4 `5 k, V9 A6 t•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications

" Z* ^) q; e% Z" {) UEducation and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

( O) M0 b! N3 k$ B4 G        Strong work ethic
+ b' t9 K, f1 c" P. C% U( b        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
; X) \4 t# V! \, B2 P        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
  r9 n. X6 M7 K/ r        Continuous learning is essential to perform job effectively

; |0 Z# Q4 y! Y2 Q0 |A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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7 V7 q0 F0 A% ~If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

! t* R2 g% b  ?0 L1 l( }Kevin Ramnarine
2 F9 ?5 Y* W" D6 ^The Business Link                               
1 z0 t% D% R* L; I100 - 10237 104 Street NW
Edmonton, Alberta
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9 [& C5 y+ t! T$ j+ d  P" XE-mail: kevin.ramnarine@canadabusiness.ab.ca