Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

% {( t- `/ w: V" w! T; w8 sOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

- w8 P) }; u, W/ u2 K; l+ xWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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1 q" G. j" s$ H8 j: z4 f( PPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
& p. m7 C8 y  c1 _3 j•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
4 [" ]: Y0 m4 r" P( k•        Promoting TBL products and services
% Y9 l9 R. ^! z0 A( a/ D1 Z/ k•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
7 Z: C4 ]) H9 l$ F- ?) _- V1 Q+ [•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
* ~+ l* i7 T$ ~1 x  P, t4 o& z+ p0 N1 w•        Other duties as assigned.

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, w' q$ Z& N3 c+ N* l- K* Z8 OIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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- T3 u1 Z* \. K) Q' x6 q+ lQualifications

Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
6 t, W& ]7 A- Q5 B7 f•        College Certificate or Diploma in related field.
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" ^( L, N: [) Y3 D7 f( KSkills

% O% ?6 I' n) e% V0 {        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
$ _* O  x4 A/ g' C        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
8 }9 q2 }1 w) r5 g& J        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.

. D! c6 i. P1 S0 bThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

6 W$ f& M: p  ?3 |If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
, H7 p1 k0 B) B  x7 q9 R2 ]Edmonton, Alberta
T5J 1B1
, J& Z" R& e% M# UE-mail: kevin.ramnarine@canadabusiness.ab.ca