爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3355|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
0 b& F" q" W9 j1 [8 K, y) p& ?  v5 U& a0 ]
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
9 E4 v$ K, h1 F8 r0 [
- E* h% F& s" t& ^9 E( c: S7 }OK,,,,,,,,,,,,,,,,,,,,WAIT....................7 v# J4 I  q6 r6 I

9 r" T& N8 y+ t9 ?8 ^- GISSUE TWO:FIDO.......3 p( I* @; k- w" U
' T9 \" c. C# W' r  W6 R) X& F
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
: g# m! @1 W: r; g
! F5 w! Z; U6 L, Z- o, RStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
2 Q# _. k6 ~" N6 W( p) _
7 [7 {! y4 e& }0 n+ h" R5 r( ZBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
+ R3 c$ a- K: t1 r9 `% g1 v0 b
9 m5 G( i& D( vISSUE THREE:UPS- y1 R3 c) b5 D0 m7 p0 N2 a

5 z+ p2 X1 n# y. E/ _TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% |1 |4 H" q  n3 \+ n1 p

2 S8 i* T2 w, }/ v. {' {3 B9 vLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 B. R1 q: o$ B* w6 P% k

" f& G, H  ]# l7 e: v, N2 VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:+ y$ Y( T: \* y6 i* u

/ X6 F) g  Y1 bat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
( u- ^: y% ^- u* Q( j* B9 H! H( V2 A  |
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
8 L! z+ A: u. V5 B3 }1 T0 E+ O  I& N1 [
ISSUE FOUR:BMO, ?) ^. o0 X' u3 t' z
' K, Q. h$ Y; h, ]
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!" y* u8 u  ^! C" t$ ]
& q1 I7 |; g) t  k% z4 a% Q
I really learn so much NEW today...................6 S( Z' E5 }( m* ~& J) c0 Z
+ d2 Z# R3 |% G0 [5 @1 c
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# b$ B* _7 X, S& X5 q! b# x
所有UPS的良好時間規定,在這邊都不管用。" x( d1 H% m9 f9 D
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- X! x: C" j/ l$ G/ u! {8 {0 g! c
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
! T. n6 J: w4 J+ G也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
' @  T2 b$ L+ x4 T再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# z- \7 o) d3 W* t% Z; @5 i
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* k1 `9 `) j1 }( j
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 N% Y* I0 x1 V) z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
8 r$ N/ m: q1 ?4 t+ R- G0 N
+ p1 q7 l! n! c9 D3 T最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- a- Z; F, x# B(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。4 t" }# @% e8 m# D1 D2 r
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
/ {% O4 {6 B# t5 R: L) i
, I4 q5 G6 O3 l: k在那時候我瞭解到一件事情
: S% p/ y. w! O/ u2 y. S就是這邊的郵寄服務是一個nightmare, z# b  q. E4 z7 _; f
這件事情,應該大家都有經驗吧!
. v7 N% d2 _6 Z9 \/ R' x對我來說,這是在Ft. Mcmurray最不好的經驗了!1 G; l+ J% F! T
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 w  v( U9 w3 I! u2 f日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- q+ Y# i6 ?9 A# O4 x
所以我還是選擇天天笑的過日子好了!
# Y$ k. @# F1 R/ k3 o
- X3 z" n( u. M. I& d* Y但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
% w& t: h+ Q- I# p, D/ |6 v5 Ztake it easy
6 u( D; r) E& U; y% {1 Tlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.; E( m. n7 w  ^
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
8 w# i$ ^/ W( t, K+ [0 z
6 j4 c! T+ c& S, m+ }* f- c
# `8 A* a  R+ X( {以速度慢 逐渐被淘汰 -效率低
, A9 I' t+ W" L7 n  q' Y% H8 j% C3 l1 a" i$ Q7 R6 u( w
5 c" i% T+ _) I# z; g! c
$ Y8 C) d. o% n7 A8 u9 d0 f
+ e" K3 U9 I# b6 P  a* S
7 J: u+ t! ]7 _, [
& y: D9 G1 z4 w/ y1 X0 {, I
想我们的敬爱想-我们的敬爱的敬礼!# Q2 x: q- n) d9 v9 A- l6 n

5 c$ q. p$ Q' G; M$ W1 {9 U搬场公司-成立最早的优质的上海搬场服务商
) m; V( q9 X/ e# {) R服装批发-上海919服装批发基地2 h; U* b8 Q8 ^& l2 |6 \4 u2 @
张力仪-专业生产张力仪
; ~5 B. K& _  i4 A' |8 H& g服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ t' j! ?$ ?  `5 \
/ [7 H& i6 Z/ `3 e5 b) N! a2 G0 C# H
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-8-21 21:37 , Processed in 1.109203 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表