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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................: c* z$ q: ~% \1 V: `, l8 u
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ISSUE TWO:FIDO.......( B- H. K1 q, Q& T6 O
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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9 O: m0 x- Y! v  H% {* mStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.( S% t* b0 a8 }( d1 }! j

$ X3 c- o1 F  ]1 d" e) h/ kBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.$ C& q. z% e" G0 Z* h. a- q7 [

) B" S$ p1 o' K: \% OISSUE THREE:UPS! L% `1 Z' I6 g  x5 S- j& m

2 s) ?" E) |/ R! yTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.  z$ V, F$ b( z, J: F+ E+ x

3 K% T7 V: g% |& ?* V+ H  C" SLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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( W/ i  X) z) ]+ hTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- l' k' Q4 [7 Q6 \7 i6 L
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.- J( C7 N. T0 {9 ]# z( v

3 @$ i2 s' J6 oISSUE FOUR:BMO- j7 q$ x: }. ?* I# O5 s, }
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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( B2 e% u' U- v' S5 H. SI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 I4 N5 u5 F6 y! g
所有UPS的良好時間規定,在這邊都不管用。/ }8 Z7 d# E7 t* z+ l
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ m" ^; X- w) n* k2 d5 N; X剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!; Q6 r: X# ]' \4 a$ `
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
* B( B* l: b5 b再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator9 U3 O# {, u3 t: h
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
% {& x% l# t$ \- O, |. v1 q% v有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
+ O! r/ U& m& e* b3 |( m) P$ a8 qDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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! t+ ?1 C) U* d& D- W1 u最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
4 K7 q& {$ J1 |(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 B4 D! t5 {- ^) `8 X- `再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?9 v! u1 u3 A7 Z- ^) R
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在那時候我瞭解到一件事情
8 Y" w$ x$ z: }% Q- @9 k7 g5 s就是這邊的郵寄服務是一個nightmare
. f/ G7 S$ V% U1 z這件事情,應該大家都有經驗吧!
: y8 ^. j1 e, w, b4 t& `對我來說,這是在Ft. Mcmurray最不好的經驗了!
- w  |& O/ ~1 r  W9 h1 J4 R不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
1 ]) P+ I# ^" k; A" L+ s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。8 Q! B8 S/ s. J" m
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 |7 C0 [7 [3 p' R3 Wtake it easy
, u1 h) Y( [4 ?! {& V" ilife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.$ n- g" D2 s4 @" _( p% T
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( w/ K: R$ [; J' L/ r# G

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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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" Q! {0 h7 r( B2 s- T9 \搬场公司-成立最早的优质的上海搬场服务商! G; ^; G) ]! @. X
服装批发-上海919服装批发基地" j' h% T8 B, ]9 I  l" o1 ]
张力仪-专业生产张力仪8 _+ e$ [" o7 r7 F1 {+ ]7 ~: }
服装定做-上海最大的服装定做基地
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 Q9 w3 c: |/ e4 O
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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