爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3127|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"8 p6 X( t0 E% a+ J6 [

& h) R5 O. E0 n, pIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 f# I0 F; L- n
. d7 P2 P9 B9 i+ K- S+ a2 T1 Y
OK,,,,,,,,,,,,,,,,,,,,WAIT....................& x7 m; \7 n6 a
% _& a6 ?% b" Z) f' `
ISSUE TWO:FIDO.......9 \& t$ y% o$ N1 z
  t+ i; T* c( f, X* j
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.! x) w5 ]0 N% q0 h& C
% ^  _- e2 O3 _$ R+ e7 ~2 w
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
0 O$ i7 ?, M- X3 ^8 k, P0 \, Z" g7 a! J# z: }) c& e  R8 h$ D
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
# B( `: k3 n& q1 N" {/ L5 S
% R/ _- \4 Q+ E4 s' e0 a- S& wISSUE THREE:UPS
& A% J' g. w6 ?& p  a1 |
6 o! t, ^7 `# Z1 X) ZTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.! v/ n2 p& l7 z5 Q
6 h) C* J: A6 v" H
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
. u* d' N  Y" l9 Q2 m2 P% j
6 E- t/ \' u: F0 XTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
5 j, r) z8 V, |2 @9 ?
' `, ?; k6 E3 U+ o( F/ `* m5 q, vat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
- o0 a' _# L5 E4 k; D$ n* M" |# q- @3 {2 t7 S6 \7 W3 a/ V& \
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.5 y$ M; {) l% ?7 P4 u- @% P8 p
! ~9 x+ L8 _+ r) v
ISSUE FOUR:BMO
  p0 Y5 U3 x2 N! M# w" a
6 R1 v6 t  t1 {& x; y0 f# gBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
' k- e: K1 W1 _9 c
3 d  ], C$ b" [- A3 `* JI really learn so much NEW today...................
3 [1 V- U! ^; i, n9 d* ]& v' K/ o4 O
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
+ s/ x' T5 p6 V# v所有UPS的良好時間規定,在這邊都不管用。8 N; s* @, e- m; \
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ y4 }4 o6 l, k  H2 C3 g剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% A! A( V; x* g: N9 q+ h3 V5 V5 f也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
( d" t! ^* v7 }# I再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* S8 c6 R; y  m4 _+ ^後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 s& a5 S/ G; u4 @3 D/ |8 [6 G+ x
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
, L" I. O* U- n5 z+ d( `Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# P! F* F8 C" u- T

6 R5 m/ e" e; ^! R最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
7 `1 b' `. x" @  x- h(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 G! q/ J) j& n再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
- h$ n8 r2 o0 C  _0 J
* x1 y1 j( X& m5 w- a在那時候我瞭解到一件事情
. P% @" s; L, C' U就是這邊的郵寄服務是一個nightmare
4 @" M* p# m6 W( M這件事情,應該大家都有經驗吧!9 _$ `# h( @# }0 v  ?( y
對我來說,這是在Ft. Mcmurray最不好的經驗了!8 Z& G' z" O6 A) W- u: F
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' a" @% t1 l2 T% R6 b% @$ h& p
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
( B) n, o5 W8 g5 v. a2 S6 D所以我還是選擇天天笑的過日子好了! ! e; J4 u9 U: S
7 p1 k; _9 z7 L" H
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 K0 U( [- a) C9 z, S" H# o
take it easy
2 e1 z1 C5 e! ylife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# a8 R8 b' s; g  c6 Z: hLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ m4 L3 e1 I5 u8 \; P0 x
/ |! E! p, @! [: D! m3 H* X/ V$ l
. r7 k, e. Z4 W3 x9 N( [6 t& M
以速度慢 逐渐被淘汰 -效率低 # ^4 j5 t5 Z! Y- `, T  J. D
8 z# B7 r# ~4 Q& A
5 j! N- S' A" m* Y. v
# q  b+ Q+ T6 R* g  b9 }. @# d
7 F, ^$ I/ `- z" v
: R4 g* G6 [3 Y. h2 s
. b1 P( a  o$ b
想我们的敬爱想-我们的敬爱的敬礼!
# o9 \9 Q* h6 c' m" }8 f7 u+ K
. C. n$ `' }( N) @' {* J搬场公司-成立最早的优质的上海搬场服务商
5 L/ m  N1 r! b- u' F0 n服装批发-上海919服装批发基地' X" v0 t: b( ^- q: |
张力仪-专业生产张力仪# ]6 B* x& N! b4 A: Y7 p" e
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
2 u( X9 q& q7 j, K1 f: M( a. {, W3 a1 f. n
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-2-15 01:11 , Processed in 0.151930 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表