爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2981|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 ]) o5 Q& {( J3 j
+ |  l2 ^5 e& T" F6 ^3 J) O1 x$ m5 h
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ c& ]: R* u+ I8 y0 ]
' c: G  n! f* ~
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
% M1 h5 s6 g, N: P: G) r; |" X4 I- ]0 s" N# D8 i- R: G
ISSUE TWO:FIDO.......
$ K3 a5 d! R5 F8 r4 r1 r8 b: r: R9 t8 e, c+ u/ ?1 n( d
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
* a1 X5 S9 X$ b- |
1 B- S+ r: B! Q5 C8 |Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.. K3 u* K9 E+ ?8 u, M
& e1 o, k# n  ^4 U5 H
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.2 ?- |2 @: C/ s- ^! S! I9 e

! S: D2 @! |) ?9 @1 S: f4 B5 fISSUE THREE:UPS8 ^8 U7 h: C# j) ^
5 D8 k- _  t. G3 ^# t
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.$ q4 r/ E: U) [9 `5 n2 J3 I+ d

$ ]" o6 g5 r9 k5 E9 V! fLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
$ x4 S/ s3 ^  M. R: m7 x; W2 n" k% z0 }6 z
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
) O9 W. t1 F. g2 R: Q
% R: X) n. e, B! q0 g! hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 b4 T  o3 q1 M; v: E" K* k" A: `% V# m
! H+ [/ N, f+ m4 ]0 @: V6 a( S
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
4 i1 R% I1 ^& i3 W8 {& `. [4 t& n; z  j1 i1 U7 F
ISSUE FOUR:BMO
* ]% [" Q3 }9 M5 |+ X
* s8 X# I9 h  O( Y4 ^7 CBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!  w$ }  R1 w+ u7 g! b$ K; I

+ N4 x! u+ C3 B5 {1 R# LI really learn so much NEW today...................
. v6 H  K, S/ r) M- c: |1 p0 T7 y/ B- a  Q% f4 ^( X
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
- ]) T/ R5 ~8 U6 {" Y5 M4 X! D, ^所有UPS的良好時間規定,在這邊都不管用。
  }. q, U% N% n# b+ v; i6 c因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
( s0 b, ?: @& c9 g剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 \/ Z; o  T7 U
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( S" m; J6 l# j5 F0 E
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* n$ q' h5 L! `* T" k- s& Q後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator- s' t* e) q# \* ^: K
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
9 C* v$ z, P# g, L7 C; c3 g8 kDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 o2 h& T( Z" n6 {
. P3 b8 @* ~1 \- Z
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!' ?6 i2 W$ |7 Y. e
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
: D1 k1 {& ]6 q# h9 U' J再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
* I) S( R* Z$ b) j: m2 e) S# l2 |# V+ E
在那時候我瞭解到一件事情* }/ E6 ]  T' I/ x
就是這邊的郵寄服務是一個nightmare- v+ z$ P/ O4 q* L% e$ [. s
這件事情,應該大家都有經驗吧!
8 c( O5 ]% M- F& e4 @對我來說,這是在Ft. Mcmurray最不好的經驗了!7 ]' W+ j* E$ D, R7 ~9 I
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!9 x) Z6 [0 ?& W# L2 h
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ w7 V7 C8 e' T8 m7 q
所以我還是選擇天天笑的過日子好了!
7 B* k) e- L, {0 I( j
2 \! f" I* T# k" O但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- `+ V/ J+ `; d9 k  R7 u1 h3 U) ]* x) c* xtake it easy
0 H8 P% c* U9 y: R1 Vlife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# O4 m* c& {8 e& N5 _* C, }% HLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
% r% I" d9 M) ~9 F
" \. g* P/ ]8 B9 @3 c! ?
7 K% _6 ^# A/ e/ A以速度慢 逐渐被淘汰 -效率低
) C- v1 d( f: A4 r' [, Y0 T, P. h6 Q6 u" E' C! J; @
; P1 S3 w8 C& K

' ?& g: ~. n, Z  h# _# U
. M, a" A2 n- {! ~6 L/ b% Y  c
6 g2 |' s. O$ t$ |2 Y. p; E; `
- r# n: {; a" x" K/ \  k想我们的敬爱想-我们的敬爱的敬礼!; v/ m& G' i# H, l7 q
4 N, I+ l3 i) x" h: Z. G
搬场公司-成立最早的优质的上海搬场服务商: a7 C) ]. m! @9 |* ]6 U! o
服装批发-上海919服装批发基地1 G3 B9 S1 ^* v! G0 l
张力仪-专业生产张力仪
0 _& g9 _9 `$ k( d9 ?; \! z2 D服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing. ^0 V3 L* E6 A& @( j; D5 Q* f

; Z4 Q4 B/ j  ?+ Q) }) l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-11-22 03:54 , Processed in 0.163355 second(s), 19 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表