爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3204|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"0 }$ }) x  N& c! [' K) [* t
9 ]8 @& g+ B0 ?5 V/ v
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
# A6 T5 {5 f- O# g' n
4 {& F  J( q" H' S( VOK,,,,,,,,,,,,,,,,,,,,WAIT....................$ F0 t- H5 S4 S$ D" W
, d5 w- E+ }( H- ^! ~
ISSUE TWO:FIDO.......
# X8 @, w- ?! V5 `# y8 X+ d1 @. Y# p- c- O; Y& f
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.( B/ p. l0 }  K, r7 b4 [: F# i

5 E- y% |: D3 OStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
7 n5 D2 b9 z% s
% ]8 h2 V  F* s2 ~BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
+ e2 |+ l" p+ ]% P9 y9 v) k+ G* |3 ?) G/ p- @3 w& [% K6 [5 W
ISSUE THREE:UPS
7 K3 E2 `* E; K
; E- C+ ~% a% DTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
2 ^/ V6 D* ~8 O  m& M. v9 k! s" D" {& Q# t
Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 S/ l) ^4 w2 z' B* ]' q  Y+ j  o

* X; [$ b8 }8 m9 t( eTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
! m+ e- m0 r+ ~) f0 @! H( f* d1 r, |8 G, h
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 X( S0 y# f# s9 [) H
- I$ Z$ K( E, b1 `5 W) b* J0 u
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& U' \9 Q) [: K! S& ^" F1 [$ o
- l) Z9 l. H) x# x+ o  b  Q
ISSUE FOUR:BMO! R- n0 n  k6 O' e6 o" Y' y# W, H
( I4 q7 S' w! L5 T" U! ]
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!* o3 ~5 [7 O2 h+ j' \9 x/ j
' c* W" t! b& n* f5 Z7 M  r; z
I really learn so much NEW today...................
( N% n% k6 H0 T2 C/ m' ?. \, \; p1 N. p4 V7 }& i. l  o1 P8 H4 `/ V0 x
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
8 ^$ J8 T3 A. A$ n4 n所有UPS的良好時間規定,在這邊都不管用。  u3 P2 b3 I: t* C0 m
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  ]" E' U2 A7 f& g' U
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 l; l; t/ g1 Q( H3 ]" y& S也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 ~) i9 B: r& M' j6 B) Z
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 P/ U; j' v2 Y+ s0 _" ~, Z
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
7 D8 f1 |7 j2 n3 \有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
+ {: g8 i" ?+ i3 y! q  GDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。. U8 T) a3 V" S5 P6 t  G' d; p
/ I- N$ s4 Y, b. f, s# A# f
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!0 p$ U5 P% u8 c3 m) h9 t' v
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% _9 @1 p: s1 z- s0 C8 G, P& x再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. [2 ~# f/ S( a$ r
( i9 ~- x2 ^4 Y
在那時候我瞭解到一件事情. N4 E9 a$ Y5 Q7 F' q
就是這邊的郵寄服務是一個nightmare5 A5 L, z/ e5 Y% U! v3 G% d
這件事情,應該大家都有經驗吧!) M" J, L1 I# e% C2 I
對我來說,這是在Ft. Mcmurray最不好的經驗了!
8 N& a1 @! C& T! f7 @% o不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! y1 E2 c1 r. J; d( C日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
! I2 t- I0 V8 `2 T3 c2 C所以我還是選擇天天笑的過日子好了!
! g8 e  E0 }9 t; [
( q' N- X1 c' E9 `但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe1 J4 M3 ?: }  C7 t7 H% W
take it easy% Z) g' M4 ]/ Q, f- M
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
2 q" r0 R0 P' i- Y5 B9 SLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ l8 H7 G# h9 ~+ h

; j( f8 G. W5 q1 D. ?6 ]4 d) {4 e) t" }4 i5 k
以速度慢 逐渐被淘汰 -效率低 5 q6 {$ }' W, A; ~' H2 A) u2 g9 N
  J" d& r/ i6 [8 o1 b

8 J; S2 C4 F0 L9 @5 c$ p; k# N* v& X
' n: W- E& ?. D% H6 B: l8 D
9 u9 G% _2 ~2 K% e8 T; V. C) r5 h: A
; m! T5 d: i6 `% _  g
想我们的敬爱想-我们的敬爱的敬礼!4 p. q, X: Z* Q/ z
8 W" ~* i5 u) t: G
搬场公司-成立最早的优质的上海搬场服务商
: T; \8 m# A# B; \/ f服装批发-上海919服装批发基地
6 X0 h2 y7 U8 m( E' W8 p' s张力仪-专业生产张力仪9 B  k* L* b% }9 @! }
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
) d6 W+ }: t& ]6 ]# c; ~" [5 k, b, E& W  |  M- m
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-9 22:35 , Processed in 0.129602 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表