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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"5 C& x4 d$ ^* w2 L% J7 q; O( W
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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- U; f* D1 _- ], u3 i0 x7 iISSUE TWO:FIDO.......
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" e6 L9 A! V+ s' b. Z9 x" D: ~It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 h; b: k' f+ s" m: {
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.+ ?0 Z7 X) k) n6 M9 ]' v
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.) p7 M4 s  u' W9 M/ J% R0 U

- Q/ H( Y0 b0 L( }/ c/ mISSUE THREE:UPS  \- U6 h" t, z3 G3 _4 k4 }

( b* Y. t: M5 N+ K' STODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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& f( H% ^: i5 r/ v6 _Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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: d+ |- ^  _5 s: i/ ^TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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8 _$ M& k1 L2 m6 D3 ~8 }at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 P4 y  k: k! m3 t# u/ f

/ j6 G& a+ h  ]* R# N3 z0 ~" Fat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.: n. ^1 A( o3 C
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ISSUE FOUR:BMO& `# [$ g" Z. a

5 D7 n7 l% Z6 [7 g( o; K: Z# Z" ZBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!6 j  R1 ^5 c. y% m, [9 w$ c8 ^
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# s. G  ?6 Q$ ]5 }& }1 w所有UPS的良好時間規定,在這邊都不管用。
3 D; [/ _. V3 ~3 [- }- P  P6 I5 u因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)) I; k" {) {7 n  }5 t
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
8 x7 p5 @! A) [6 r* }' V' i# Q也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
8 w% f1 ~2 J* w( ]$ l. j1 A% @再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. Q/ L4 \; m0 b+ m( e( M
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% N3 [' H& {( W6 O8 M+ R+ G  H
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( n" p0 y$ K% m5 {" f
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。" ]: r4 I5 t& m2 F* P

6 W) i! T& H7 A$ D最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!6 T( i) f) _! \* D
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% b9 K  J1 ]( N0 E" E0 [再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情* Q6 D/ P" a! I
就是這邊的郵寄服務是一個nightmare
5 R8 v- V3 R) [- O* v- h這件事情,應該大家都有經驗吧!) z4 Q1 ~* o, w# t
對我來說,這是在Ft. Mcmurray最不好的經驗了!
3 \3 g/ b' K8 ], m6 \不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
& E! m7 w& x& ]0 F日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
( X/ p  s( A6 w7 t! l7 f所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe5 B6 I3 Z( M7 k& _: P1 ?$ V  x
take it easy8 t2 m* O2 O  @* c4 ]* b
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# |1 a" r4 D/ qLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了. E" x! Q$ a( A/ e" c' d( F

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以速度慢 逐渐被淘汰 -效率低
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2 ~/ S6 }* V  E想我们的敬爱想-我们的敬爱的敬礼!
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: y' ]; m: D9 w' X搬场公司-成立最早的优质的上海搬场服务商
  p1 l: X% c, b) w服装批发-上海919服装批发基地
1 w! M& _, x4 g张力仪-专业生产张力仪: O1 ^9 z$ i5 P, Y
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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* D$ q7 g' m' s7 Z" Q% i不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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