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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"0 D$ w8 ]4 Q/ i8 \
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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/ U2 I! u5 m1 K. s# iISSUE TWO:FIDO.......& g5 @0 o, K* u. W0 \

$ s8 B3 p9 R2 d: [, F9 t7 aIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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$ p. H2 A3 b& i0 p$ dStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE." `7 b( t4 b4 t

9 E7 L, y3 g% sBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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4 {: }: S4 N6 v. g( G7 ?, kISSUE THREE:UPS
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. O, ^3 R! b6 e1 P0 CTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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3 h3 Z) e2 ]- z6 l, R$ G" a) }$ ^Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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1 K. v4 S( H- h/ h5 l6 j0 @7 F, VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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1 n8 Q4 u0 D* _" H9 K  sISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; D$ ~, ]* c. x5 _: v0 f
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I really learn so much NEW today...................7 N/ G" d1 B" [8 j8 T
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。% j0 Z/ f# Z2 o/ T2 |4 B- O  X) z
所有UPS的良好時間規定,在這邊都不管用。
8 F1 I1 J  I( Z+ }0 Q, _4 G# I因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
; i# {5 M7 q  m* `# \剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% s5 h: e- u# \# |5 W+ x也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! V/ Z6 e7 ]* Q& m
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
- D; A' z# ^( x# B& |後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
0 u; L8 K) P% B2 x有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
9 e8 @$ k+ b2 `+ z* d1 ?Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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  o: p& q* L4 |# z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!" E/ b. J+ V& O" t& p
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 e6 S  @8 ~2 l# U  ]再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?2 n( {$ I7 L6 m$ W! e

6 L5 Y' E, x- R3 R2 Z% q1 J在那時候我瞭解到一件事情) N! v! G. d( u% M" m0 d9 g
就是這邊的郵寄服務是一個nightmare, b0 b. @' A9 _( ?2 I: M2 T, T( L
這件事情,應該大家都有經驗吧!9 ^# ]: R- X4 O) v1 c0 J
對我來說,這是在Ft. Mcmurray最不好的經驗了!
' u/ ^# U: \3 |9 K( u# u" w不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* p8 {& |! g: F$ n( j& l6 ]
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 h# I7 V- g, \3 _7 o- o
所以我還是選擇天天笑的過日子好了! % x8 |4 V; S- n- R' K
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
8 }3 a& W0 m4 U$ F0 {take it easy
0 x, h4 C9 V% C- M" i+ @/ _life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
* ]8 o0 W$ b" Y. V1 Z# hLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 * `# [- n) J# X. f3 @/ [/ b% d8 |

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想我们的敬爱想-我们的敬爱的敬礼!. z, }( p- ~+ r4 K

6 P, \9 I/ q* L搬场公司-成立最早的优质的上海搬场服务商/ w! D2 B8 U4 K! s! G! u
服装批发-上海919服装批发基地3 N; }3 |9 _9 ^0 L* X
张力仪-专业生产张力仪. Q! A. w% Y( ]. i9 m( R6 Z- y/ l
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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