Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
$ ]: D% q( o4 S* x4 z5 Uthe 2008 Report on Business magazine. Based primarily on employee input, the
survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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; a* l+ V3 E/ p& v: W/ gCorporate Express Canada has operations in 23 facilities, 10 distribution
+ _0 N- \; e# M; ?! J, }centers and employs over 1,500 people, approximately 400 sales and customer care
% {1 S( S9 O' `( O2 Brepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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& G, d: T: t% K5 f  SPURPOSE

Provides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

4 X% W- G4 W+ O9 {- t- wESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
0 D  K$ i4 ^* |* T2 ?. ybe assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
$ a8 p- `! s7 h, L/ Z7 z- }• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
2 x) ~2 |5 B) r3 E+ ?: Y) N9 K" w( z" y• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
7 m7 k+ M+ q# l6 Y• Performs LAN tasks as directed by National IT staff. Tasks may include
$ H9 N5 V0 n3 X& ]; einstallation of hardware, maintenance of patch cables to standards, and assists
3 H5 ^$ l* K" F/ x$ @! A* s/ |with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
5 r  E0 L& Y% w3 n; Z/ B: Edivision is operational. If division is on IP Telephony, works with headquarters
: m- b; u( F; K7 U9 Z/ {7 ZVoice/Data Team to support telecommunication solutions.
7 U) R( U- r% ~$ J* ?1 R/ W$ e• Maintains hardware and software inventories using company Asset Management
  N# Z7 [4 }  O8 hsoftware tools.
• Maintains standard naming conventions.
6 b* C. a. a1 _0 u/ B• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
/ k1 n& Y9 J% v7 Q' A4 X  B4 R• Provides backup support to other IT professionals.

& W- J, h' k! L6 H# ]/ Z' IPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information
! d7 P& F3 ]% Z7 ~9 Y4 d1 N3 _Services personnel.

COMPETENCIES

& n; x" a) h% D) G& \• Analytical and troubleshooting skills
. R' x# d- a, Q7 L9 H• Team player
$ Y+ k3 k& |. K+ ^; R% U2 U1 m• Good communication skills, both written and oral
• Good interpersonal skills
" i* S% Q) Y3 z7 j" u  D• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
1 t" q) t8 U. h3 f9 a• Experience with VPN and Remote Access Dial-Up connections

% }/ e' J8 k) P( C  f6 n6 W$ TEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
9 ?. f- r; q. t/ a  {9 Nexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
) j" A2 s! j# B% m5 v6 K2 OVoice/Data, Warehouse Systems, and general knowledge of personal computer
( O$ ~: y4 N" e; O; o. ~& B* @9 ^8 Dimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
% R4 i; |% i  T1 y8 F$ A/ `• Knowledge of help desk operations, software, databases, and Visual Basic.
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8 J" w$ O! X) {  Y8 RPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
/ z+ a; h6 U  Y% D1 T- Iby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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8 ]- P( E7 z# i+ u. p& Q$ GWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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. B1 N( @$ z$ t2 }( ]WORK ENVIRONMENT
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; Q" P  p2 u' v! E# \The work environment characteristics described here are representative of those
. `7 q( q8 O1 i% Q( K/ Han employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
1 }5 U  z# X& t3 K0 c' b& Qperform the essential functions.