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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
% R8 \- A1 W& P7 }$ E& v+ w" Y  FOR
8 \# q' ]5 ]; t9 ROPERATIONS MANAGER - VENUES & PROGRAMMING- P0 z% S5 ?1 l2 {2 b5 R$ d) T
3 D$ ^+ F0 i2 ?# F: J+ J% F
REPORTING RELATIONSHIPS3 e+ D4 Q: i" j8 X* _- {3 v' z
The Operations Manager - Venues and Programming will operate with a  
8 T) F5 O$ X/ t: A2 k7 ]direct line reporting relationship to the SU´s Manager of Programming  ( W# s% t+ J- t) L- B. @
and Venues.
( H2 x3 q  U2 p$ A  D8 ?) J! y1 ]; a! e8 |; p+ t9 P
ROLES AND RESPONSIBILITIES
; E- K) H! v5 a) {3 V. AThe duties of the Operations Manager - SU Venues are diverse and  
2 ]) Q; `! h, g0 c8 t# U0 Rextensive, and are targeted at the all round smooth operation and  
0 ^: A$ y; C3 t; r0 tfinancial and operational success of the Horowitz Theatre as well as  : @% W" `  E; k$ a) {* |
the logistical organization and smooth rental of the additional  
% u' c" [2 d. ]6 m9 g8 Qvenues within the realm of the Students´ Union.  In the light of that  1 L# q+ T# n. f7 ~
breadth and complexity, it is not possible to fully define or  
, G/ M2 Y5 O) P# ?8 ldescribe all roles and responsibilities in a document of this kind.   8 Q, N# o- t% _$ i& Z& \# T
However, the main roles and responsibilities of the Operations  ! N+ \  p( U: [6 a; \
Manager are as follows:
/ s0 o8 V9 I! ~' U8 U  y; r
* U! l+ J# r) H0 G1.        Space Roles and Responsibilities
- e+ W9 M. ~1 u
3 |+ z) t0 O* D" Ia.   To ensure, at all times, that the venues listed below meet the  : h; v; }# s1 o  t# F% Q
appropriate standards, requirements and needs, and contributes in a    B* f5 z/ Y8 X4 |
positive way to the smooth operation and success of the individual  . O# X& L! l, ~1 k! B
renter.' }% @% h, f/ }1 N/ O
·     Myer Horowitz Theatre
/ Y' ]# Q3 n% U  ~2 }, G·     Dinwoodie Lounge
# H3 t8 `, d+ b( Z6 T·     SUB Stage4 [" w: Y9 ?9 \* b. t7 e: V; l

# q) o2 V0 k' Ub.   This includes, but is not limited to, the following:& M$ z/ U4 x5 _" O. b% Q% M
·     To plan the capital and supply expenditures to meet the  $ t/ |5 I; n% l3 s
production and facility requirements.7 H' v& n* R: q4 \* Q) L
·     To ensure the day-to-day compliance of the venues with existing  9 _& O: g- @( L6 N1 [7 R% J% O
safety regulations and building policies.
$ A  w" M: I& @6 R2 iTo ensure that the maximum potential of renters is met.
, A7 Q$ i1 F( J/ P
/ c- r1 v  e/ }/ {2.        Marketing and Promotion
  x1 `5 Q- w1 M6 g# {; N/ t
, c$ G6 `" k9 y; X1 I  y6 [% ]/ Ua.   To develop and implement a marketing plan for the venues that  3 S) e" G5 \) y! y4 k
focuses upon advertising and promoting the venue to faculty,  
# q# P$ W2 u  x: pstudents, and internal and external clients on an on-going basis.  
+ w8 `: d! J. B/ f3 h: XThis strategy will include implementing and/or delegating the following:9 X  m  S+ L3 c0 q
·     To develop and maintain promotional materials, the Horowitz  . B# |8 u" H3 E" K
Theatre and SU Venues home page, newspaper and other advertising; to  
2 b" s+ |* C& ^: g$ [# s& t4 Btake advantage of other internal and external advertising  
! H) a* X# P- N' G2 `' h# Iopportunities; and to develop press releases and other promotional  + ]2 b) L) @* `" D. q6 Z
literature on an ongoing basis.
+ b2 Z/ w' o$ H+ y  K- ?' M5 H·     To coordinate tours of the venues for potential renters.
; a9 G' ?; o" D·     To promote upcoming events in the Horowitz Theatre through the  # r' H& ?  [+ x# p( Z/ J
use of the Horowitz Theatre Home Page and the SU Events Calendar.6 }" l# [3 k0 S) Y* Z4 |! n
·     To develop new external clients for the venues.
  }( t9 |, G! A+ U, P$ E" i8 `8 Y! S4 T# G1 {' y
% a; ]; Q: h1 m5 x
3.        Staff and Supervisory Roles and Responsibilities
$ R) P, i8 s' r3 b0 [- i7 S! |# ]5 w# M! n  O6 S) ^
a.   To ensure, at all times, that the venues are adequately and cost- - ?9 e. X& e# R( ~, u
effectively staffed, and that the staff utilized by or within the  
  _6 {: e8 f+ R/ Tvenues meet the appropriate standards, requirements and needs, and  , c6 s% s6 Z) K; O3 ]! p! E' n
contribute in a positive way to the smooth operation and success of  
) |0 Y( C1 u* F) d6 dthe renter´s events. This includes, but is not necessarily limited  
! R" z5 `8 k" T* J4 mto, the following:3 F7 Q% w, r- e
·     To be responsible, under the direction of the Manager of Venues  2 S/ @7 B. ]! A: f1 |( r
and Programming, for all staff issues including hiring, disciplining,  : O7 V7 X: k, w% K
evaluating and terminating, as necessary.' U: i1 L+ z. b) A& B+ r7 o/ f
To ensure that the Horowitz Theatre is adequately supervised at  , F) T! C2 `3 |6 r) I% g
all times, this includes the development and implementation of such  1 S$ ^. c5 ~8 T  w1 J3 X; N3 P# U
schedules and rosters as may be necessary to ensure the effective and  ( M5 Y. s9 F8 G) J0 R- \
cost-effective supervision of the venues at all times during which it  
/ O# w/ R' C4 Q3 \is in operation or needs to be in operation.+ \" Q: Q' \' |' [8 I$ H
·     To work with the Technical Director, when necessary, to ensure  
' G. w2 \! F7 bthat an adequate and appropriate level of part-time staff exists to  ; ]2 H$ R( n6 C: p# K. ^% r4 |
facilitate the smooth operation of the venues and to ensure all  6 I+ \% |6 |4 Q2 j* T( A8 m! O" }4 Y/ h
renters needs are met.3 V5 e# |/ [6 ^  A8 W  \
·     To work with the Technical Director to ensure that the skills  ' n& W( C8 b/ Y" X
and attitudes of all subordinate staff are appropriate in light of  " y7 S: J  s- L8 W
the roles they must perform. This includes providing adequate and  
  c- f+ k; w. E$ w9 x2 [  jeffective training (and re-training) in all applicable and  ; ^9 \( z+ d2 c8 C% g& a$ ?
appropriate areas, and ensuring that the Policy and Procedures manual  
/ Y5 o. U- x( Y$ v  m% `4 Cis kep up-to-date at all times.
! u" [0 P1 o: ^( Z/ J! t% P·     To ensure all staff are trained in and committed to providing  
% o& y/ Y2 j5 I- X! fexcellent customer service to all renters., t+ n! e7 \3 I7 b) Z* }
·     To work with the Technical Director to arrange staff  
+ Z) y. Z6 S7 j$ O2 O/ Uscheduling.  To handle payroll related matters, under the guidance  ( E9 m) O% ?. V
and direction of the Manager of Venues and Programming, concerning  2 H% K; S6 n" Q: X0 C0 x
the staff of the venues.
' l7 A- h5 ~6 W" s4 t·     Working with the Manager of Facilities and Operations to ensure  ; u( J) O) p. M' G
the appropriate setup/tear down of each venue.
8 I. ]' l& A! K  y* M·     Working with the Manager of Programming and Venues to ensure  
+ F$ w+ V, r/ Q2 o! p6 s" Dthat additional requests such as licensed receptions are arranged." D7 T0 `1 E+ o% o% v
7 C. W; U: U, n, |& B* i

/ P( {; [, b" y: y( q# K: ~4.          Overall Financial Performance% }# L$ j( }' E3 [. r
0 K: L' I8 M1 m% M
a. To ensure, at all times, that the Financial and Administrative  
9 |) i) c- W8 r" L/ s" csystems and processes utilized by or within the venues meet the  - l8 b5 F  \; [: l$ W( d
appropriate standards, requirements and needs, and contribute in a  
( r" H! X( E2 i* T2 A: \: Npositive way to the smooth operation and success of the venues. This  0 a$ Q8 \# S4 j, O7 |7 C7 E
includes, but is not necessarily limited to, the following:! A) H0 L2 N9 ^/ ~3 f3 _0 W
To provide input and expertise in the formulation of appropriate  
2 U0 v5 W$ H5 w5 loperating budgets covering the venues to the SU´s Manager of  ; n6 I. \. c& C/ b* Q( M
Programming and Venues and to discuss and refine those budgets  
2 J$ w4 J2 V& P9 Q& Q' JManager of Programming and Venues, and Manager of Finance &  
% @/ v; b+ w# bAdministration prior to their submission for final approval.9 @' C; j& d  \5 x: Q/ F: r' }0 }
·  To manage the venues in a manner which adequately and effectively  
; x8 j4 @& W2 e: Nreflects the budgets approved for the venues and/or which reflects  
/ i0 M$ V0 z; S1 R% t7 @the best interests of the venues and the Students´ Union.
' Z8 g, B0 ~- k8 \: M4 G$ M( C( Y·  To function as the key player in the submission of financial and  ! w" O' N5 n2 F& r
administrative documentation covering the venues to be used in the  
8 b8 l2 L3 h1 |% w; w( Jcompilation of monthly and annual financial statements, and such  $ c5 @* j7 G: T& F# a8 L  z7 B, m8 [
other reports as may be necessary.
. \6 L, R. Y( F0 M" t" t·  To discuss those financial statements and other reports, together  
7 g4 H, w4 [9 L! Gwith all financial and administrative procedures, with the SU´s  
' C# C8 g9 b  ?( G& HManager of Programming and Venues and Manager of Finance &  
* M& m7 z% X; W; Y' \Administration with a view to determining and implementing action  ) y" {  g/ V9 |' J% J2 l& B) T
aimed at improving the financial and/or functional effectiveness of  : j8 ]6 O& c0 p! {% k. N( @
the Horowitz Theatre.. f5 R4 d/ l/ W
·  To ensure the existence of adequate, effective and accurate job  
8 |- {, F7 _1 W" i( P, {costing systems to be used in connection with the determination and  8 B- {5 a' C. H% i( k- }
setting of appropriate prices for rental and staffing rates for  8 Z; t8 q: S) c* ?: z
events held in the Horowitz Theatre.; [. C/ i( l8 x% q7 A) q
·  To develop accurate documentation to be used in connection with  
# M) N- T* r3 ?: ^+ U: T; S, I. `the billing clients, and to forward such documentation in a timely  3 q, F, o4 z/ K4 f. V& y
manner to the Accounting Department.
0 O5 u  R' n/ ?8 V5 A" d·  To recognize, address and handle all matters relating to financial  : z# w. |, P4 D  h; V
and administrative procedures and systems in a manner which reflects  7 A" P) \/ i( N  i' d
the requirements of the SU´s Manager of Programming and Venues and  " ]' x: y; r$ _. u& r. B% g% e, X
Manager of Finance and Administration, and in a manner which  $ y8 c1 z9 l# T$ Y
contributes positively to the smooth operation and success of the  
. ^7 ~+ a5 n+ C( dvenues.
! @7 y  v9 ~4 T6 v# Q3 `& w) `9 M/ a
5.          Overall Roles and Responsibilities
* X1 x& J' O. N6 y4 T* fa.   To ensure, at all times, that the systems and processes used in  
" x+ ]: r3 S% ~5 p6 rrenting the venues meet the appropriate standards, requirements and  
8 _. f3 u7 G0 C+ ]+ U( c3 Aneeds, and contribute to the smooth operation and success of the  
+ ]7 \' ?+ [$ B& m8 A& |* O, nvenues. This includes, but is not limited to, the following:
& t; ~% H& `* k. @# ~; P/ J6 t% z, R! B
·  To recognize, develop and set in place such rental procedures as  
/ M& H$ t2 O5 a* C- l& m! p! rmay be necessary to ensure the smooth operation of the venues, this  
+ Y4 p( @( [8 F# |+ N% }  r! d- Vis to include but not necessarily be limited to systems and processes  
  n; B2 d! R( a$ s8 `( Y+ y  R  d' _in the areas of contracts, inventory management, contract evaluation,  
# i- q. S& @" y4 ~pricing, costing, equipment usage, rental/contract invoicing,  / T+ o8 G0 u3 h8 n1 g
together with such other systems and procedures as may be necessary  
+ T- T# T- C1 d% c! Zto ensure the smooth, secure, efficient, cost-effective and  
8 \. o0 F4 c& s7 O* rfunctionally-effective operation of the Horowitz Theatre.4 x/ v: B; m. x! T
·  To recognize, develop and set in place such operational procedures  # }% K! x5 W+ x' _! e) ?- G
as may be necessary to ensure the smooth, efficient and cost- 6 g' ^4 C  h5 O6 C) K
effective operation of the venues.) `. j3 j& D3 ^) y
·  To negotiate rental lease agreements (contracts) relating to  1 o9 ^/ l) v7 v
dates, rates, staff and miscellaneous charges.1 I7 K: G, P. `6 ], v- T2 `
·  To ensure that adequate inventory is available at all times and  
* M; s: d! @/ Y. }$ Dthat such inventory is stored and issued in effective and secure ways.9 g! m0 V0 o* U- l* M5 V3 \
·  To consult with renters as to facility issues in producing their  
, w7 [7 Y" `8 T! aparticular event in the venues.: N4 B- R" c' Y8 [
·  To provide the venues on-site staff with such documentation and  ) A* m$ J! i% Z) e
supporting information as it may need to effectively fulfill the  
( \7 H+ y1 ^2 [. O$ ^) x; L. ~roles they are to perform to ensure the success of the renter´s event.
& T% c) X4 Y* r  @) }·  To produce quotes in respect to staffing costs for a particular  
$ K( H: X2 V7 l, Irental with consultation with the Technical Director.
3 f, v" O0 ]0 ?·  To ensure that all queries raised with the venues whether from the  
& F, |  r( `! _7 ySU or renters, are promptly and effectively handled and adequately  
- r9 m( [: |" d! U: Ganswered, and to ensure that such action as may be necessary in  
1 o8 W, J$ k  ]$ t! Ffollow-up to such queries is taken in a timely manner.
3 ]0 y  Y2 J/ { To ensure that the venues and its capabilities are adequately,  
  U. B& Y$ O4 B# L1 s/ o, J' y' {effectively and cost-effectively advertised and promoted, and that  
7 z! j$ C! |. y; }. X, ~the cost of such endeavors does not exceed the budgetary provision  0 m& r9 M* }6 b4 i) X/ Q# ]4 j
made for them unless prior approval is given by the Manager of  : B$ a; D* g2 i6 k- H6 ?
Programming and Venues.6 ~, Q' T6 D: b. Y+ [; _
·  To act as an informed and knowledgeable resource in the case of  
! m' H% A, N- R- N8 u4 Ysignificant challenges and/or problems surrounding the tasks of  + Q. b. W0 v( i* n
marketing, administration, operations, and any such other matters as  , t; V3 m6 p2 r4 Q( J+ F
may provide such challenges and/or problems.
8 z) i4 m) o& g0 ^* h·  To attend such meetings as may be required to support the smooth  : ^9 ]1 a0 O2 `4 Z- p
operation of the venues or the Students´ Union as a whole.
4 ]# {; g1 x( z! V" {·  To perform other job-related duties as may be required by the  
3 ~& M5 y8 O6 \0 E. b2 b9 sManager of Programming and Venues in order to ensure the smooth and  
  e+ {. t0 D& g5 g1 ~4 Qsecure operation of the venues.
8 L0 e9 g% j2 x! A9 V8 y- X. U% `·  To recognize, address and handle all matters relating to overall  
+ H) [! X1 P0 h6 v6 Foperations in a manner which reflects the requirements of the SU´s  ) l1 w/ q, t4 D. L: Q
Manager of Programming and Venues, and Manager of Finance and  
0 H" G2 ?: i1 u+ D2 j1 t6 mAdministration, and in a manner which contributes positively to the  
) c, {% e. A- |/ A6 m( |smooth operation and success of the Horowitz Theatre.+ c; X9 F' c$ D+ W7 X! z9 h

" \" `9 W3 b( I  B( rQUALIFICATIONS:1 v5 @" q" b7 m4 S- Z
1)             Minimum two years related post secondary education, or  
/ l- w7 H- D4 ~9 j. Van acceptable combination of education and experience.
2 R% q( f: {0 ?+ w0 T; t$ ]! d$ ?4 @2)             Supervisory experience.5 n  K  S9 r: C( _2 |2 r
3)             Ability to create new initiatives with little or no  
1 z  o8 _4 E# b3 v2 wsupervision.
4 Z  h- B2 B1 `3 |9 Y7 w. B4)             High level of creativity. ]# i4 t. ~! r7 y+ v
5)             Knowledge of budgeting and staffing procedures.
7 B/ H3 c5 {* K8 I8 `6)             Excellent organizational and communication skills and  
9 c4 i* V% ]0 a6 X6 tstrong writing skills.9 w  ]6 {, N  R
7)             Dynamic individual with experience in large group and  9 V* c1 N0 |, @( `: A
one-on-one promotion.( Y# {5 N0 n, {6 W- J7 V7 L8 F( H3 v9 u
             Ability to work with students, staff, University  - B# N* G; z8 ~3 Z5 V
faculty and administration with a dedication to providing excellent  ' U) W( Q6 k! N( B1 ?1 z( ]) T
customer service.
: P+ `( i2 ~7 _! M  rUnion exempt position
  k6 M6 L% e/ m  O2 h- K3 n; jJuly 6 2007% b! N3 r/ ]; L7 t/ f. q7 W6 H

& \4 _9 P. C" |. w, V5 j$ {$ MPlease state salary expectations4 P- D- u: g# z7 o/ U8 w/ H( G
: r! F$ p9 O# O2 z& N3 S3 J
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  2 T' z9 ?2 S: o0 w
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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