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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING0 s: j- O4 }# V
  FOR
" ~5 W" P6 v; ?; C" uOPERATIONS MANAGER - VENUES & PROGRAMMING
# P4 l; s7 l- S
2 ]" f0 {# C) c- F& b; |REPORTING RELATIONSHIPS
; }' O7 r$ T" `8 sThe Operations Manager - Venues and Programming will operate with a  % o  g$ Q' h) h6 e* X* i% d
direct line reporting relationship to the SU´s Manager of Programming  
% \% R1 V, J' e# o; P3 n0 cand Venues.1 {0 e7 F" J1 P0 S9 p
' j5 S/ N8 G8 h/ w" |# l
ROLES AND RESPONSIBILITIES
" g; d# F/ i+ A' K0 j/ T5 j8 ?The duties of the Operations Manager - SU Venues are diverse and  
2 b4 `9 @1 Z, K, wextensive, and are targeted at the all round smooth operation and  , @' w: S) u+ }- w
financial and operational success of the Horowitz Theatre as well as  ' l; ^0 N" Q! j: i7 b% h
the logistical organization and smooth rental of the additional  8 {7 Q# j' v7 U2 J
venues within the realm of the Students´ Union.  In the light of that  * m. ?' P; F' R$ g# }  H0 V8 A
breadth and complexity, it is not possible to fully define or  
6 m- L! g0 X2 l; odescribe all roles and responsibilities in a document of this kind.   . x7 f. z7 T0 H1 q4 `" V$ Q
However, the main roles and responsibilities of the Operations  
' e( `. b2 I, g1 xManager are as follows:
" Y: G9 l# {% ^( }* n) E+ G  j% V
$ i; J+ @5 N: B4 e/ t1.        Space Roles and Responsibilities6 H9 f0 Y- u( y8 g) E9 Z- k
. _. D! h9 o1 @- S" a
a.   To ensure, at all times, that the venues listed below meet the  
9 r- @- p8 n5 }* Xappropriate standards, requirements and needs, and contributes in a  
  r" x7 Q# i) s* rpositive way to the smooth operation and success of the individual  % ^) _( b( o# J' B* T
renter.
( U; p0 v; e# o' h9 u! p1 O  ?! I  E·     Myer Horowitz Theatre
' H4 D8 }! g0 ?/ j+ z5 [·     Dinwoodie Lounge$ |. q8 h+ {0 O$ A. |: b1 t
·     SUB Stage0 J9 z  k* ]7 m/ i
, {" f3 A# |5 ^/ N9 j
b.   This includes, but is not limited to, the following:
0 {4 n2 H1 h( |9 o·     To plan the capital and supply expenditures to meet the  + d3 z8 V( Q9 C  Z: A: M# E
production and facility requirements.3 t" n. f# B1 Q! B: D
·     To ensure the day-to-day compliance of the venues with existing  & Z; \( a0 M% k9 |' j/ }
safety regulations and building policies.: k, j0 K3 A; M. T1 p% R0 @" k9 Q0 P8 `
To ensure that the maximum potential of renters is met.9 b) r8 j" A' g2 E6 Z9 j% _+ V/ e

; I3 z* ^+ k1 ]' ~) K2.        Marketing and Promotion0 W( K& {7 _' {* [/ m0 B3 W' u
( j4 R+ z' T7 \; U/ `
a.   To develop and implement a marketing plan for the venues that  1 q* n+ M8 F+ O. u
focuses upon advertising and promoting the venue to faculty,  
4 k, |3 m  v6 I5 _) M  xstudents, and internal and external clients on an on-going basis.  
. ~# I1 h3 A: ~" M  D  F. TThis strategy will include implementing and/or delegating the following:. e  V: V1 {6 Y5 l6 S  t
·     To develop and maintain promotional materials, the Horowitz  ' |2 z+ n0 J1 ]9 U2 |
Theatre and SU Venues home page, newspaper and other advertising; to  
7 I8 O+ U! C9 Xtake advantage of other internal and external advertising  
3 S/ ^( r( h/ |opportunities; and to develop press releases and other promotional  ) x4 C4 ~; K2 u  T8 n0 _4 d
literature on an ongoing basis.* Y# A) f  i& x$ k9 L( z$ S
·     To coordinate tours of the venues for potential renters.- r& ?8 [2 L" b0 V4 j" [, L0 i' \
·     To promote upcoming events in the Horowitz Theatre through the  
' v8 ?/ c- l8 B1 ]use of the Horowitz Theatre Home Page and the SU Events Calendar.
! K$ U' [7 v) h; X! X0 V( i·     To develop new external clients for the venues.; ^1 d( ]* {+ d; o6 g4 i

( X* _( f. x# Q  e- i
, m6 X3 u6 w2 e, t: z3.        Staff and Supervisory Roles and Responsibilities
) g5 J: Z* o# H1 S" X9 H/ X! R5 k1 x- J; f
a.   To ensure, at all times, that the venues are adequately and cost- 0 y8 w% x% n3 ]
effectively staffed, and that the staff utilized by or within the  
' N+ y. m, X9 u. }3 Y# j8 hvenues meet the appropriate standards, requirements and needs, and  
0 V# K1 D9 h! T( S! W! Scontribute in a positive way to the smooth operation and success of  7 n  T3 P$ l9 B$ y2 r
the renter´s events. This includes, but is not necessarily limited  
5 H- {& O2 J- h/ E7 n. qto, the following:
; t* I% e# A+ P/ k0 N·     To be responsible, under the direction of the Manager of Venues  
# E0 ]/ N4 I+ }* _and Programming, for all staff issues including hiring, disciplining,  ' t* v7 X+ w9 p, W" |# D2 |+ J
evaluating and terminating, as necessary.
( p% f# }* T' V4 e0 S% G To ensure that the Horowitz Theatre is adequately supervised at  
3 g/ n; c  r. k0 d( _, E1 qall times, this includes the development and implementation of such  * D' L* M& `: S6 n! f( Y0 d( p
schedules and rosters as may be necessary to ensure the effective and  # |2 D) u0 Q5 l( O9 L. m+ l! j
cost-effective supervision of the venues at all times during which it  & k. A& K5 D# i! m$ b; Y; C9 \
is in operation or needs to be in operation." i6 }2 r1 g. ~0 F& Q4 u+ a
·     To work with the Technical Director, when necessary, to ensure  5 [. |. h: ^8 U  y) R
that an adequate and appropriate level of part-time staff exists to  ! P8 [, Z4 B. D) y' k
facilitate the smooth operation of the venues and to ensure all  
9 \* G( X- G7 o* crenters needs are met.) f- i' G. H" L# u
·     To work with the Technical Director to ensure that the skills  
. }3 D/ N: ?0 s1 r4 r- \$ s6 C+ O) Aand attitudes of all subordinate staff are appropriate in light of  7 Q) e* T+ X( m8 C  U- T3 H
the roles they must perform. This includes providing adequate and  
, m2 m3 V+ S3 N# s% E4 a# xeffective training (and re-training) in all applicable and  & I2 \1 x4 C) E& y$ D  Z/ r1 X
appropriate areas, and ensuring that the Policy and Procedures manual  
, A5 C0 ?( G6 G  c/ Lis kep up-to-date at all times.
" r) E0 l( P2 u5 K* D·     To ensure all staff are trained in and committed to providing  
3 Y1 Y% N' o" Y8 \  Dexcellent customer service to all renters.
; n( ^; ]7 o2 N: t$ K' d3 |·     To work with the Technical Director to arrange staff  
/ }* Y6 x# R5 C# I% W7 oscheduling.  To handle payroll related matters, under the guidance  $ P1 Z- G+ O4 n* O* P3 t; h
and direction of the Manager of Venues and Programming, concerning  
- @7 K2 d0 A0 m6 E% }  ?the staff of the venues.
9 V7 b8 g* @, i8 h6 j5 u" U·     Working with the Manager of Facilities and Operations to ensure  
3 d4 e' j: @" y' [1 zthe appropriate setup/tear down of each venue.
0 o: w% B4 {& D2 ?+ N# V·     Working with the Manager of Programming and Venues to ensure  
* |; @# }8 Z. v" f4 r0 L2 b$ Wthat additional requests such as licensed receptions are arranged./ b! C5 {. S# d' ]; C
% F! y) u7 k+ c. s) b
. F1 Y8 v7 g- J- z
4.          Overall Financial Performance8 C" P8 }" W$ M9 [* B
! U( o) _8 B0 `) @% \7 B
a. To ensure, at all times, that the Financial and Administrative  
5 _$ G* s2 @7 n0 r, \- v3 Msystems and processes utilized by or within the venues meet the  ( n* b- p0 T9 ?* y4 A5 y5 w0 _5 p/ c
appropriate standards, requirements and needs, and contribute in a  - k( J( y) L/ d$ F  l
positive way to the smooth operation and success of the venues. This  
" V3 U, C" p6 ^- E  M- [: G/ c3 x) q- M, Mincludes, but is not necessarily limited to, the following:
* C; }2 B4 D( u( k! [) m# k To provide input and expertise in the formulation of appropriate  . G  @9 H7 @9 _6 n' \$ G& f  I! g
operating budgets covering the venues to the SU´s Manager of  5 h: A& |, w$ D
Programming and Venues and to discuss and refine those budgets  
2 s  y  B& o! QManager of Programming and Venues, and Manager of Finance &  
' R6 S# r+ }! F  vAdministration prior to their submission for final approval.
  D9 u( |$ H3 T  o. h·  To manage the venues in a manner which adequately and effectively  # @( t- q3 n0 M( N7 W8 |- ^
reflects the budgets approved for the venues and/or which reflects  3 `1 N/ V  ^( t+ w
the best interests of the venues and the Students´ Union.
. i  O1 }7 O6 i9 i5 R·  To function as the key player in the submission of financial and  & T" ]" }& a+ M, a4 n9 e  s
administrative documentation covering the venues to be used in the  1 {! b2 g- q3 r# I8 i/ o- K
compilation of monthly and annual financial statements, and such  * V; G( f5 G+ _2 E' z) k$ U" x6 R
other reports as may be necessary.8 w; k- q" M- P3 v9 S! L' L
·  To discuss those financial statements and other reports, together  
  _' J0 ?9 b5 ^$ h# A1 ~: Zwith all financial and administrative procedures, with the SU´s  
: H8 ~+ C3 Y( V7 P* T0 }Manager of Programming and Venues and Manager of Finance &  0 t% B" _! ]1 f. ~: a* l
Administration with a view to determining and implementing action  
0 r- |) Y  z4 L  Paimed at improving the financial and/or functional effectiveness of  
4 o: v; N; y3 ^# v9 ?the Horowitz Theatre.
& v) m" V5 h- ~2 F0 q·  To ensure the existence of adequate, effective and accurate job  + x7 z3 E$ c/ I1 @
costing systems to be used in connection with the determination and  ! i( K9 b4 I; l2 B3 O9 G
setting of appropriate prices for rental and staffing rates for  9 L0 z. L5 P1 A; T
events held in the Horowitz Theatre.
8 I' s6 }! y, y4 p6 N" c/ @' D·  To develop accurate documentation to be used in connection with  
5 [; ?' r8 d1 i' {3 E% xthe billing clients, and to forward such documentation in a timely  
0 j$ n; N2 y5 W* y' ?; D! rmanner to the Accounting Department.- d) b* X- X1 o) ]+ w2 [
·  To recognize, address and handle all matters relating to financial  # I( ?) c8 ]' Z2 r
and administrative procedures and systems in a manner which reflects  
8 A% n: H' Z7 K7 Y0 hthe requirements of the SU´s Manager of Programming and Venues and  
' {0 S5 f  X# A3 m7 W6 K: jManager of Finance and Administration, and in a manner which  8 x. I, s6 t* |5 m" {
contributes positively to the smooth operation and success of the  
  N& l. J2 Q' a* G3 m4 kvenues.7 h  E: p; T3 v& o. u8 {8 G( s

( j9 J! J' [& e+ z5.          Overall Roles and Responsibilities
" w2 z8 ~9 I/ q9 v3 X& sa.   To ensure, at all times, that the systems and processes used in  
( Y% ?8 @, n9 E" V: t9 a, yrenting the venues meet the appropriate standards, requirements and  
  m8 [2 k2 l4 W# g, _8 fneeds, and contribute to the smooth operation and success of the  0 d; g, A; N) W$ }
venues. This includes, but is not limited to, the following:6 d3 N9 W7 X7 r9 W4 Z
9 U4 l; y, M# Y0 F
·  To recognize, develop and set in place such rental procedures as  % I- [' ~1 N! e7 v% i% F
may be necessary to ensure the smooth operation of the venues, this  1 w* q+ a- R$ S5 Y$ S3 s& k# w- n
is to include but not necessarily be limited to systems and processes  
  D7 j7 ^  t$ q9 c5 r1 h; oin the areas of contracts, inventory management, contract evaluation,  
7 j3 ?% J- Z- m5 N: ^pricing, costing, equipment usage, rental/contract invoicing,  
" s% I$ T4 v$ [( z; W% H' \% q, i. }together with such other systems and procedures as may be necessary  7 \" z3 Y8 P5 S# G3 t9 `: N
to ensure the smooth, secure, efficient, cost-effective and  
7 n- _( B  z6 v) f7 C# {- pfunctionally-effective operation of the Horowitz Theatre.9 A: v- N0 o2 t$ M0 W9 T
·  To recognize, develop and set in place such operational procedures  0 [0 e, t+ a# {5 x! z9 Z/ ^
as may be necessary to ensure the smooth, efficient and cost- & K& B7 P3 {9 N2 p5 a4 e  b! e- E
effective operation of the venues.# t4 e' d1 \3 _* I' b3 ^
·  To negotiate rental lease agreements (contracts) relating to  
9 _4 T. g) E9 `4 g5 N2 Ddates, rates, staff and miscellaneous charges.+ Q, ^# t6 D) Y5 \
·  To ensure that adequate inventory is available at all times and  4 S, ]* Z. ]" a* P0 T; I" `
that such inventory is stored and issued in effective and secure ways.( @) b8 L& Z. ^. U9 s' c! g
·  To consult with renters as to facility issues in producing their  5 m% j5 F8 w5 a) o, o- l1 E
particular event in the venues.# s3 e% G3 V. j# m
·  To provide the venues on-site staff with such documentation and  2 m5 D; G3 M3 a) f2 Z
supporting information as it may need to effectively fulfill the  9 [* H. ?% J. h2 ~* M- ]
roles they are to perform to ensure the success of the renter´s event.
% j0 N  I' Q. g* ]& q·  To produce quotes in respect to staffing costs for a particular  4 q& j9 L: A+ i" `* m# ?9 Y
rental with consultation with the Technical Director.
0 }& \, n  z0 d$ C·  To ensure that all queries raised with the venues whether from the  
  e# C8 E2 k! C7 Y! D6 I7 W- e& fSU or renters, are promptly and effectively handled and adequately  4 J' H  ^  \* @5 ]" x) A
answered, and to ensure that such action as may be necessary in  
" T% w$ |4 F1 ~7 ~/ v4 Wfollow-up to such queries is taken in a timely manner.% Q" F) y; p3 u+ T* o& N2 q8 b
To ensure that the venues and its capabilities are adequately,  
' w. `3 K( |3 c& L7 Qeffectively and cost-effectively advertised and promoted, and that  
9 N6 t3 q) v) h' |, ~0 wthe cost of such endeavors does not exceed the budgetary provision  $ F, U9 {+ q! @) b  l0 Y% F
made for them unless prior approval is given by the Manager of  
. A3 \- T6 S0 b0 J/ ]" X# f+ UProgramming and Venues./ l" `! z+ a) L/ U, e/ \& @
·  To act as an informed and knowledgeable resource in the case of  
3 x: V9 P2 Q" w0 V8 A7 X  lsignificant challenges and/or problems surrounding the tasks of  
' b! L( ?6 g/ s7 kmarketing, administration, operations, and any such other matters as  
! `# O) P, ~3 B0 K) ~% k8 Bmay provide such challenges and/or problems./ n/ }+ o! d9 q6 b3 O
·  To attend such meetings as may be required to support the smooth  
4 b$ W  b5 t8 c" d5 }( N, @operation of the venues or the Students´ Union as a whole.( J5 E  p) G& I! s% x
·  To perform other job-related duties as may be required by the  " ]$ s: Z; W" `& y* k4 R7 R
Manager of Programming and Venues in order to ensure the smooth and  
* d  y& ^5 h7 m0 J  zsecure operation of the venues.8 f" s+ C; B+ T% G
·  To recognize, address and handle all matters relating to overall    h& ^" a  V; @: T9 ]' c
operations in a manner which reflects the requirements of the SU´s  8 ^5 ?& D, ^% a  \
Manager of Programming and Venues, and Manager of Finance and  
  ?7 Z+ S4 G+ A/ g- r+ p  b* p; J# MAdministration, and in a manner which contributes positively to the  
3 Y2 r8 L3 }" T" j! s6 Ssmooth operation and success of the Horowitz Theatre.8 Q; U% a) r2 {
! [* L  ]; w) J
QUALIFICATIONS:& Y4 D0 B: Q& @9 S) g# O; J
1)             Minimum two years related post secondary education, or  6 j7 l; l4 Y) Z+ [
an acceptable combination of education and experience.
; f. o" W4 N1 P2)             Supervisory experience.; Y& f$ U- }, d, n8 b
3)             Ability to create new initiatives with little or no  ' a, h: X& ^  E+ z) D$ _& s
supervision.8 K% z/ \% n/ Z" G8 r" A
4)             High level of creativity
# T& Y- @" V/ ~" |+ W& Y! X5)             Knowledge of budgeting and staffing procedures.
5 [8 Y0 p7 X0 N/ g6)             Excellent organizational and communication skills and  
5 o7 U% e( D- x4 K6 Ostrong writing skills.
9 S, K1 B, D/ l# `" y  S; m7)             Dynamic individual with experience in large group and  ( c4 l- g4 T- w/ u/ s! H
one-on-one promotion.
: ~6 ?1 g. [9 Q6 o! u* J             Ability to work with students, staff, University  ! t4 q+ G; L8 A7 x, b% P* J3 T
faculty and administration with a dedication to providing excellent  7 p$ S" |8 Q. @
customer service.
1 X- h; s( I7 j1 w+ cUnion exempt position
8 t! x) u# K2 J- K2 G  UJuly 6 2007
. ?/ _& q% {$ d( r2 w% u' T# A2 o( s
Please state salary expectations/ d& y& O8 W; h

+ h6 z$ N. J6 L3 F; _+ zPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  
  l, j, d: Z4 S  ?; U1 LRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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