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JOB POSTING
) v% L3 h8 X. S9 ^- N( j FOR, ]/ b' d3 F, W4 r
OPERATIONS MANAGER - VENUES & PROGRAMMING, G7 T6 }1 ^$ j
7 i+ j: |( H5 w. N# DREPORTING RELATIONSHIPS
9 D, x- A2 O# J* aThe Operations Manager - Venues and Programming will operate with a [3 @- g1 D! E3 E7 P* j, _5 ?% [
direct line reporting relationship to the SU´s Manager of Programming " x/ Z! n2 M! Q, b
and Venues.. Y+ x. |8 H0 n5 ?7 g9 d
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ROLES AND RESPONSIBILITIES* X4 i, o' O! z$ w$ R1 ]
The duties of the Operations Manager - SU Venues are diverse and
+ ^/ ~7 l1 r f* a! dextensive, and are targeted at the all round smooth operation and - q/ U* i% A( [7 x' s2 Y) H
financial and operational success of the Horowitz Theatre as well as
- c' V! }8 j4 O U$ U8 P6 S Nthe logistical organization and smooth rental of the additional 8 `9 D7 A: I( |* U3 N
venues within the realm of the Students´ Union. In the light of that 5 C" t" ^1 c. C# b% E9 r
breadth and complexity, it is not possible to fully define or
2 @4 i' i8 N$ E3 {9 ydescribe all roles and responsibilities in a document of this kind. , d$ b7 k0 M! c. z
However, the main roles and responsibilities of the Operations " i: M$ b. [1 ]7 l
Manager are as follows:8 S9 o4 C& a) i. R
* ?& t, z. J0 D+ d! P0 V# f# x+ `1. Space Roles and Responsibilities
2 E: R6 l) z9 |6 }9 T, ^0 g2 d- @" i5 `/ c9 H* ]+ q! c$ I* ~
a. To ensure, at all times, that the venues listed below meet the
% X- Y1 ^8 B! jappropriate standards, requirements and needs, and contributes in a
6 r7 _5 `. J9 ]* N8 S: ?positive way to the smooth operation and success of the individual
7 V1 Z0 F6 l3 j/ X+ ?/ c* Q5 Yrenter./ \, Y) O* r) j0 w `6 S
· Myer Horowitz Theatre9 h: \6 Q* i8 }
· Dinwoodie Lounge
' }& M' \ z& j2 }1 D8 o7 g· SUB Stage
- G; |, _# _- F, K8 \* W' ^) S. ~ O- g! g: s6 a- D
b. This includes, but is not limited to, the following:; ~; b. q) n, Y( s! A8 J- L
· To plan the capital and supply expenditures to meet the ; U$ R( [. x& U* Y; O
production and facility requirements.3 o2 g# q6 y9 f. _; x5 V
· To ensure the day-to-day compliance of the venues with existing ) j/ \* u1 A1 H( T# f6 j+ F
safety regulations and building policies.
- H: a8 }1 P2 T+ OTo ensure that the maximum potential of renters is met.6 F L& x, i( j) r/ P' }# @
1 n/ V; k! h2 Q2. Marketing and Promotion
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a. To develop and implement a marketing plan for the venues that
& m' J G; m A5 t$ Ffocuses upon advertising and promoting the venue to faculty, ; Q- i0 o0 @; w" d* B
students, and internal and external clients on an on-going basis. / x5 k) P) u# C3 m' L
This strategy will include implementing and/or delegating the following:
+ h" ~4 t$ ~) @# j· To develop and maintain promotional materials, the Horowitz
+ B! A# I& f' q: ?$ l d- ITheatre and SU Venues home page, newspaper and other advertising; to
) c% C' r, Z/ {: ctake advantage of other internal and external advertising
" [8 m T, k1 p6 i' ?opportunities; and to develop press releases and other promotional % o& L! }; E1 N& b; G
literature on an ongoing basis.
; _" V3 P4 X5 s: C* G0 h· To coordinate tours of the venues for potential renters.
; ?+ V4 c6 [* ~8 B! K3 t6 C% s. G. R· To promote upcoming events in the Horowitz Theatre through the
7 S6 v) f' i- v- K& huse of the Horowitz Theatre Home Page and the SU Events Calendar.
+ c- d$ m7 X" ]2 a& H/ l· To develop new external clients for the venues.
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& I2 O+ J' T" U1 J2 B2 @3. Staff and Supervisory Roles and Responsibilities9 f" }9 Y, O# @7 B8 H4 @: E# J
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a. To ensure, at all times, that the venues are adequately and cost-
( @1 p% c7 O+ b5 }0 I6 j" Jeffectively staffed, and that the staff utilized by or within the 1 @% O+ x [6 @) O: k. s; p
venues meet the appropriate standards, requirements and needs, and / x' z B9 M* ~- T, a j
contribute in a positive way to the smooth operation and success of
7 p3 k9 o# W& d2 n0 A( othe renter´s events. This includes, but is not necessarily limited
" w( E5 p7 X$ O Y5 T. z; c+ |to, the following:1 I$ Q: c: ]$ m3 a, n/ y
· To be responsible, under the direction of the Manager of Venues S( G5 o& E; V" l5 G/ l
and Programming, for all staff issues including hiring, disciplining, 1 M6 {% u* G: H, ?3 l% S2 _
evaluating and terminating, as necessary.
3 i. ]% P8 e" i6 |3 m" E To ensure that the Horowitz Theatre is adequately supervised at
; A9 m. S7 y7 I1 |& c! Nall times, this includes the development and implementation of such
& V% [' C3 D6 @0 l: Mschedules and rosters as may be necessary to ensure the effective and
- ], ]& M8 y% W. u( scost-effective supervision of the venues at all times during which it 6 U. R- y# `; i+ ^' F
is in operation or needs to be in operation.( z# d* n# s& y2 R h8 `! l
· To work with the Technical Director, when necessary, to ensure . Q+ h/ w* N- h% ^+ K% \
that an adequate and appropriate level of part-time staff exists to
! ~: ~8 S) U2 E% {7 U/ ?8 g: L. Bfacilitate the smooth operation of the venues and to ensure all ( w- A* W: S9 w9 W0 I: ?
renters needs are met.1 L8 u# L1 h: N% q5 Z2 C! R$ l
· To work with the Technical Director to ensure that the skills % x: L) X; ~# f* y
and attitudes of all subordinate staff are appropriate in light of 6 D; i' _5 q4 X& o& a2 c/ w
the roles they must perform. This includes providing adequate and / n8 z6 n x5 L# [& _* x' e; `6 C
effective training (and re-training) in all applicable and
# Q6 F1 ]2 g4 {' |+ a$ dappropriate areas, and ensuring that the Policy and Procedures manual
5 p& s- u3 s: Nis kep up-to-date at all times.1 ~6 E' o2 k5 k2 {7 ~
· To ensure all staff are trained in and committed to providing
) v7 u/ S% l% D6 aexcellent customer service to all renters.
8 u% }8 H- \/ M7 F1 Z· To work with the Technical Director to arrange staff , i' x: L6 f4 ~) d$ e8 A/ i/ O; ^
scheduling. To handle payroll related matters, under the guidance
; s5 N' d N- ^and direction of the Manager of Venues and Programming, concerning
5 U2 I- X3 `6 y! ^1 G: Cthe staff of the venues." r2 b# F3 G8 p8 y1 Y& V& O* {
· Working with the Manager of Facilities and Operations to ensure 7 [7 ^# w: h" Y% K5 c' F" C
the appropriate setup/tear down of each venue.
* ?4 L$ | b+ y0 T3 r. {· Working with the Manager of Programming and Venues to ensure $ G- ~2 s% z( Z
that additional requests such as licensed receptions are arranged.
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. Q' d, W4 V5 w- f- s# \' N4 T$ ]4. Overall Financial Performance
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a. To ensure, at all times, that the Financial and Administrative
5 @5 Q1 ^4 c2 p# z: p, Usystems and processes utilized by or within the venues meet the . y" O* l$ z8 a" R3 m9 p- P' Q ]
appropriate standards, requirements and needs, and contribute in a ! Q0 ?4 k# U& b: b
positive way to the smooth operation and success of the venues. This 3 V5 |+ P4 U' K. [! t2 C+ i
includes, but is not necessarily limited to, the following:
9 Z. m- r; e6 \! C6 f To provide input and expertise in the formulation of appropriate 1 N5 ?0 _7 ^( p# i
operating budgets covering the venues to the SU´s Manager of 9 ]- X; U5 c# Q$ E; h% }0 q
Programming and Venues and to discuss and refine those budgets
9 v2 r, e5 L3 {! R4 l" ~Manager of Programming and Venues, and Manager of Finance & $ q. `. r4 ]- V( y
Administration prior to their submission for final approval./ Z* ~3 n# X& L
· To manage the venues in a manner which adequately and effectively 3 ~4 i( O5 V( g2 u5 ^( m
reflects the budgets approved for the venues and/or which reflects
! c. s1 _: J3 i% kthe best interests of the venues and the Students´ Union.9 o6 Q% @( G' y1 U6 l6 | r" \
· To function as the key player in the submission of financial and 6 }( _* g4 ?9 r3 {
administrative documentation covering the venues to be used in the
l! G0 a8 e* u( c" w9 v( S* W: scompilation of monthly and annual financial statements, and such ! y! c0 {: i* @1 l a& ^- m8 ^
other reports as may be necessary.' {0 f9 z) ^1 `9 l
· To discuss those financial statements and other reports, together ; ?; Q, C3 C6 h/ F& T& V
with all financial and administrative procedures, with the SU´s
7 ]% E0 i: I. B1 JManager of Programming and Venues and Manager of Finance &
. @1 H! Q4 \: ?; y7 h- ^0 [Administration with a view to determining and implementing action
$ b. M3 E# t7 s, y3 O6 q0 K9 zaimed at improving the financial and/or functional effectiveness of ! f* t# p! c2 V2 \, V k/ J- G
the Horowitz Theatre.0 L' q/ K! ]" Z' S
· To ensure the existence of adequate, effective and accurate job - g0 z) [- V j2 d9 `
costing systems to be used in connection with the determination and / U, Q0 u1 O7 T4 T! v, N, }
setting of appropriate prices for rental and staffing rates for 3 R' [+ Z8 P6 [5 u
events held in the Horowitz Theatre.
# Q5 I3 G9 n1 d· To develop accurate documentation to be used in connection with
3 g6 P! D/ R0 O' x8 s }% F# uthe billing clients, and to forward such documentation in a timely
, b. s+ ]. Z3 K: ]manner to the Accounting Department.
/ J5 j5 V; s3 S4 o! R· To recognize, address and handle all matters relating to financial
: {1 V* c* ?7 m8 x$ uand administrative procedures and systems in a manner which reflects
* q& i. C9 q% Bthe requirements of the SU´s Manager of Programming and Venues and . e4 A& I! O3 s6 A. x! s
Manager of Finance and Administration, and in a manner which
/ E" Q$ [$ y8 Y. L' wcontributes positively to the smooth operation and success of the
! y& M! V5 } \$ ivenues.
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5. Overall Roles and Responsibilities
4 Y# g; g# n* `' Z! |a. To ensure, at all times, that the systems and processes used in
0 X2 I& h( \) }3 B; G& M* vrenting the venues meet the appropriate standards, requirements and
& W2 o9 o) U$ o4 Aneeds, and contribute to the smooth operation and success of the
8 l+ N( r- l! r2 Q) y2 pvenues. This includes, but is not limited to, the following:
! ]/ `1 M9 O) a/ K/ E( ~2 O; [" |- j: `
· To recognize, develop and set in place such rental procedures as
) @ r5 t, L* [may be necessary to ensure the smooth operation of the venues, this 0 o% G$ c# x0 {. ~
is to include but not necessarily be limited to systems and processes
$ W' F4 {3 g$ `' A% j' {% Y: ]in the areas of contracts, inventory management, contract evaluation, ) {( p M8 N8 V) ?' s6 B, N4 s
pricing, costing, equipment usage, rental/contract invoicing,
, j5 ~6 p5 s- p- Btogether with such other systems and procedures as may be necessary O( c3 L; e9 c1 ~/ Y0 y6 E* B
to ensure the smooth, secure, efficient, cost-effective and 3 E. e" g$ N! |0 a
functionally-effective operation of the Horowitz Theatre.
0 ?2 _; I5 @1 B a+ V· To recognize, develop and set in place such operational procedures % U% K. t+ j# p9 D
as may be necessary to ensure the smooth, efficient and cost- * z$ s9 y: g$ k, P
effective operation of the venues.
4 f8 k- e j. U8 P1 P' N$ l6 x3 X· To negotiate rental lease agreements (contracts) relating to
4 C w/ D5 S: b. ^dates, rates, staff and miscellaneous charges.) u$ N, l! ?8 m
· To ensure that adequate inventory is available at all times and
4 G* R# e" m9 ~3 y+ nthat such inventory is stored and issued in effective and secure ways.0 A/ G, p6 n4 H( i: v8 I
· To consult with renters as to facility issues in producing their 2 p" M' Z( T8 i4 E _) F
particular event in the venues.
3 R/ r& d7 t; k n0 |! s- x· To provide the venues on-site staff with such documentation and 2 Q6 m( `" H$ S: p. I
supporting information as it may need to effectively fulfill the
. ]' @4 |! Z0 h' C* G7 ]roles they are to perform to ensure the success of the renter´s event.
: \ M6 [7 y8 Y· To produce quotes in respect to staffing costs for a particular
! Y$ p& L. [0 T, d7 e0 e! Zrental with consultation with the Technical Director.
( u% k" Y1 B3 Y· To ensure that all queries raised with the venues whether from the ) t; \6 V3 {; j" t, K9 h1 X
SU or renters, are promptly and effectively handled and adequately
& O0 [& p6 [3 X, j }6 c+ m- _& Banswered, and to ensure that such action as may be necessary in ' O* H% _& J9 r8 y2 J& l; g
follow-up to such queries is taken in a timely manner.; d: g) g$ p8 O% e9 I* @* b
To ensure that the venues and its capabilities are adequately, * {8 x9 P! |* x- h3 \# c! Z' I! P2 Y
effectively and cost-effectively advertised and promoted, and that
+ e: C& C9 h* m; M8 ?9 Vthe cost of such endeavors does not exceed the budgetary provision 2 Z5 ~8 n* j# U( Y% n; d. e
made for them unless prior approval is given by the Manager of 8 A" ^ Z7 Y7 G1 m& Q' S- g
Programming and Venues.! S: Q) b4 P* _
· To act as an informed and knowledgeable resource in the case of
' W' `/ }4 d8 |1 z' d- E) nsignificant challenges and/or problems surrounding the tasks of
1 P- D, l/ T- W& I, z0 emarketing, administration, operations, and any such other matters as
- u4 b% w8 K/ p( b. U; }0 Y. N1 nmay provide such challenges and/or problems.
# G4 S) U) d9 H |' }" O. ^2 M· To attend such meetings as may be required to support the smooth
4 M+ \3 P( i4 A( Boperation of the venues or the Students´ Union as a whole.
# i7 r- h* W+ {4 H5 b· To perform other job-related duties as may be required by the $ h0 k1 \ K" t- r
Manager of Programming and Venues in order to ensure the smooth and ( D. L R. I% E: @* c# w
secure operation of the venues.8 V* {& C# ^& _) d+ _# M
· To recognize, address and handle all matters relating to overall ! ^& `+ T( D; Q9 Y* b# \, }2 Z: I
operations in a manner which reflects the requirements of the SU´s 1 i! Z1 H4 H3 l) L' P {" c
Manager of Programming and Venues, and Manager of Finance and
( K# ^) ^: S2 ^% }* \Administration, and in a manner which contributes positively to the $ [3 a# g, e3 J" l, }' \# v
smooth operation and success of the Horowitz Theatre.( F( }4 }9 G" W1 y! G) G2 N' w" R
" S. L$ v1 Z. k3 I4 s; pQUALIFICATIONS:
4 K2 v( |% ?( a; w: a: @/ A) x1) Minimum two years related post secondary education, or
9 P+ J9 O0 e% v3 ~4 }an acceptable combination of education and experience.; z. x% |! u# o: ]& @: `
2) Supervisory experience.2 h0 R# g. u. W/ m7 R. `
3) Ability to create new initiatives with little or no
. N/ U' M: D& Psupervision.
2 a: B/ R% E$ m+ E; Y8 A, y4) High level of creativity
5 x$ l. d+ J0 B W, n* x5) Knowledge of budgeting and staffing procedures.
! z& m6 o& g# s% u: Z6) Excellent organizational and communication skills and
: R& S+ g0 M4 [3 I( Tstrong writing skills.1 x$ G8 E& q" Z
7) Dynamic individual with experience in large group and 6 ]5 H! T6 R6 L
one-on-one promotion.0 b3 v) [9 G, w1 i: f
Ability to work with students, staff, University
1 a5 J) |3 U5 rfaculty and administration with a dedication to providing excellent
7 L& a7 l5 X, D4 H K6 b1 gcustomer service.
; i7 k; ]7 b8 o+ \# `; q+ N6 }Union exempt position
a' K0 _1 R6 W- @July 6 2007
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; u0 y' l/ a% q7 @2 s' R. J8 j4 xPlease state salary expectations
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- N) y S- i' X5 w& r% M( S9 ZPlease apply in writing to: Val Stewart, Personnel Manager, Box 600
6 c% E' Z+ ~( J3 Y& E( t$ ?Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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