Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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& ~4 u8 |% V" ]) t. dLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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& a- T4 Z2 X4 o  }Job Types: Full-time, Permanent

  \6 d" N' }$ z1 fSalary: $35,000.00-$42,000.00 per year
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) A3 j1 p" X, \1 i- ?Job description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
7 p8 H7 J. c5 b3 D: B9 mThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
0 [! B9 C2 X8 j3 S# gTeamwork request - Works well with others and independently. Work needs to be done in time
- x5 H1 H3 }- J0 u8 f8 |' Imanner.
2 M0 b2 _0 n2 ^/ @Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
# o" Z) g# ~$ U* V% iStrong Excel skills is required.
- }1 _, Y; x& I' |+ j; d/ `7 b: `Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
- z( Q1 c( C0 k! C2 |* \% }3 Vstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
5 E+ P! g; E, C& l" T% M# r" jOvertime may be require during Oct – Dec busy season.
$ ~% r! @* J* `( l8 U& R8 @Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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  d+ P. `* k& V6 \$ Z- x, J7 `Order Acknowledge by email
Print and Review Order Details according to guideline
" e  Q* W4 d+ e. F2 V+ I$ hCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
4 l! ^1 {. P9 h: C; CCheck order Accuracy in time manner
  K! D5 w3 G0 d: k6 D6 WCharge Credit Card to approve payment
Send orders to warehouse to process
& I5 X! R8 n3 f1 D! K. sCommunicate with warehouse if there is any special request or Inventory Shortage
' H; T' d, T0 H( @Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
3 {4 ^& x+ k" `+ N0 Z: tclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
/ B$ f! j* b# r& m$ l+ ^' NSubmit weekly inventory update on assigned Portal
) X* L$ C$ J, L# l/ w- s! ZCheck Customer credit and fill backorders accordingly
+ f0 y- F, N+ Z1 Z7 w# lCommunicate with warehouse for shipment shortage
& L" ?9 i9 \, @8 L" ECoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
7 a) }" n9 s4 G5 F" D+ z$ y1 n% P0 UProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
" f8 I6 L, @  D5 JBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
8 I9 x  R# |" ~, M3 FWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
7 |, U4 M( y2 d9 m* {% B2 ~Data Analysis on Weekly Sales Through Report for 2-5 key accounts
. Y& `# X/ d  WUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
6 ~/ w" m* z" X' m! b* J0 RCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!