Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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* v: m, A8 o8 U, e, G1 J: CLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

/ C( E( O% d' N3 Q" M, wJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:

Carefulness and Accuracy about data checking and data entry.
* V4 b) w  d8 x% }. @3 SAttendance is key factor
! v% @. B  Q" G* rMust be detail oriented with the ability to multi-task and strong time management skills
/ u* y! r+ O& j3 U8 [& ]) [Thinking and working logistically, responsibly, independently, accurately and timely.
3 M) K# _6 U! V6 Y# `Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
3 B& T) h( P) A- D. y# umanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
! u6 r7 ^3 R) \8 ?$ NStrong Excel skills is required.
: g% F1 ~0 T) Z: q$ P% @Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
+ s& D/ m; {/ N! [+ kstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

+ ~' k7 h* Z/ l6 C$ P- KJob Duties:
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/ H6 W; A5 M5 ^. vOrder Related – Time Sensitive

: d4 r7 m/ {3 l3 O) e* l+ WOrder Acknowledge by email
0 W. a: W( X* Q, [+ WPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
8 ]+ ^3 e' g5 X+ N$ dCheck order Accuracy in time manner
4 M3 t; w+ W5 Q; H- X; _8 LCharge Credit Card to approve payment
Send orders to warehouse to process
# c  ^6 P- ?( \+ PCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
1 F" E) S1 N, [6 W. J  c$ yEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
- P3 V% g* H2 a/ U, n  M: V: [9 J) rclosely.
' @/ ^/ J! L9 B3 Z4 I2 I2 cSubmit ASN and invoice on Customer Portal in Time Manner.
: b1 m. p4 N$ B9 v% d6 CSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
, a- h0 d1 H, h) ]! n, ^) CCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
! Q5 G% v5 z4 W8 R  j7 {' j1 NProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
2 Q: f5 h1 D; H6 R7 o/ W" \EDI accounts related work and others as required
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Others Related:
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/ p) ~" P' [% o9 YRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
, J. L+ Q8 p' b  aWork out Weekly Sales Report
2 g, O& C( p/ D  KData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
% a" {3 }) `: R) ]& OAssist Auditing’s request for Order Processing related procedures
5 C) O. d+ u0 I- fCustomer Service and other duties as required.

Expected start date: ASAP

2 p" y4 V2 U4 v0 \* R* l) RPlease email your resume to info@hapetoys.com, thanks!