Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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  L- o- x4 C) E, ~) z; n2 [1 ^7 BLocation: Sherwood Park, AB

8 u4 A) U: n( }: g1 M% WHiring Position: Order Processing & Admin Work Coordinator
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) u# x* L3 P4 W% SJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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1 l; g7 t1 A2 ?, I6 dJob description
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, ^* @: Y# H2 d6 P* \, W  v$ nRequirements:
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Carefulness and Accuracy about data checking and data entry.
* E* \/ T7 l: {2 ~1 ^* B) oAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
8 l6 ?2 O. p! i* y! QExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
* }* ?5 G+ S& y0 r5 tmanner.
6 s" X* |$ a) z( \0 e: _# E& KIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
7 l: S# {$ Q) \. C2 O' W6 L# D, K  CStrong Excel skills is required.
Could handle high pressure work and cold calls.
* Y3 w6 _$ }/ w; p& o/ r( Y3 \, AWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
; o+ u7 A/ w: i7 p  [+ DOvertime may be require during Oct – Dec busy season.
- d& k( L1 Z2 u5 w& }/ B3 V' p5 NBilingual in Mandarin and English is required

5 ^7 c# ^% L3 @  q" w6 z* tJob Duties:
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( Q- x5 U* L  Q5 gOrder Related – Time Sensitive
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% m* y4 d8 h5 z% E6 P3 ]! SOrder Acknowledge by email
Print and Review Order Details according to guideline
. O1 Q6 [2 m9 V" S4 m( s  R1 m3 |Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
8 `% G) D5 R7 }Check order Accuracy in time manner
Charge Credit Card to approve payment
8 X5 W* m1 H4 ZSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
5 ]5 `. P' \+ Q+ h0 S6 t; o" vSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
0 ]$ k) A+ |" Q; XCheck Customer credit and fill backorders accordingly
& K* Q- I/ d& M% Y- I% ?/ P' lCommunicate with warehouse for shipment shortage
% X3 Z" j7 W; aCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
, S& r0 N3 A  Fproduct in transit and missed deliveries with account representative
$ P4 \- R+ p# l. xSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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2 E5 X7 T2 ^4 C. ~2 F% n1 IOthers Related:
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* E7 e4 u3 G8 J! F- C6 {; r9 SRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 _6 ~; N" ?0 `9 n; l& h- R- oBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 |; W* |9 X: j- n; ?Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
& }' C$ i8 T0 C- u+ `) w+ m0 MData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
( }7 k6 d" G+ BAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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/ E0 M: h' f. d; _- MExpected start date: ASAP

' L: f1 \  ~& ^# q: z1 F" APlease email your resume to info@hapetoys.com, thanks!