Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

( N& z- N7 {% VLocation: Sherwood Park, AB

  `* M; q/ v! N+ e( l  vHiring Position: Order Processing & Admin Work Coordinator

8 K4 g) I1 a$ s8 O& mJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
- L( ?, L. g$ m4 f9 ]/ D
Job description

1 J) c- e* Z1 a) ^% N$ r+ a3 [( QRequirements:
7 s- w- P) {. I
- O8 Z: c/ Z9 h; y7 b! d1 C# GCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
6 n: L' T5 p. N: b. r' nTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
7 M8 x2 f7 C( aIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
7 s: ]& u; a' n- ^- p) aCould handle high pressure work and cold calls.
% O3 f2 W0 M/ B- Z7 pWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
( I5 h7 w3 X, X+ G# `9 W/ bOvertime may be require during Oct – Dec busy season.
' d4 m" S4 j  c5 M8 oBilingual in Mandarin and English is required
5 |, c- C; h: i; B- g
: Y* Y: u/ d4 u( g) q# LJob Duties:
% g* T+ I. p$ _6 O
Order Related – Time Sensitive
( z  y" V* L( A0 R. h
$ p$ |5 |0 S1 Q1 d' v- OOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
5 w7 v" p3 ?. ]' B/ n) COrder/Data entry Accuracy in time manner
7 F- R6 a5 T  l5 yCheck order Accuracy in time manner
- m( G) [; _& r* LCharge Credit Card to approve payment
9 {, k0 V8 A8 n0 Q- XSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
& R$ s- A- \& R  `Follow up and report about order status
6 P6 ]! X' I3 Y3 R: tEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
1 _, R& ]- C( P0 y% s0 jReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
' W( X& P. k" XCheck Customer credit and fill backorders accordingly
% Z% i0 W5 |: ~& iCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  j1 Y7 e, T7 \* aproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
0 M: R6 g+ m1 [- g' b7 {, tProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
3 J7 `: z$ c+ ~
Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
( ^0 h' N# o: F3 mWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
+ j3 W4 _) ]. q( [Customer Service and other duties as required.
3 Z& k. x$ s. u) t. f* L
! T, w+ e# m$ ~2 g: h  |Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!