Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

8 ?* B7 d8 o; rJob Types: Full-time, Permanent
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& _# ~3 F5 R% X, CSalary: $35,000.00-$42,000.00 per year
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' ]5 {5 W, {2 o' Q( u0 qJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
. c0 A4 E, @5 _+ m0 @Must be detail oriented with the ability to multi-task and strong time management skills
! r5 U  `- S( EThinking and working logistically, responsibly, independently, accurately and timely.
0 r( l2 ?! x7 _# g+ b. T& RExcellent written and verbal communication skills.
. u  p2 e5 G! Y) [2 DTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
9 B" |+ g' C2 QIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
& g9 p5 x+ \& C8 k1 OStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
) U* g  |! ~3 O  `; a/ S2 VBilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
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) t8 L# w: A0 m) w$ zOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
. H) M0 f. B" k& kOrder/Data entry Accuracy in time manner
2 Z( y4 D4 J" r' E8 X0 t) L! ?Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
* `. G% o6 z% A: CCommunicate with warehouse if there is any special request or Inventory Shortage
! l9 y8 q; d$ g% UFollow up and report about order status
. k7 f6 `5 c. h+ ]9 _7 SEnsuring the safe and timely pick-up and delivery of shipments.
: l7 t% a: E/ C8 L. WAddressing and resolving shipment and inventory issues independently
" |$ T% ~- m3 x' Z; |Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
* a# u9 k0 U3 p% t9 xSubmit ASN and invoice on Customer Portal in Time Manner.
0 ?. o8 |3 L6 j+ ]! g2 }& {* tSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
: t( l$ t# C8 K+ S  iCommunicate with warehouse for shipment shortage
2 |6 n5 x/ {& Z) [Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
: x* s2 V4 t) V) Z: Y7 A% HProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

& O$ M* Z, k) Y# X* c4 Q4 FOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
, p: c. s) v+ }) ?; K5 AWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
+ Y( e6 d! b* p0 aUpdate system with Shipping information at order level
: S3 k; g% e" d1 }) L- tAssist Auditing’s request for Order Processing related procedures
2 F0 m: D. M1 @Customer Service and other duties as required.

2 B" M4 C) `; W& @! ~/ ]/ Y0 hExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!