Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

& M% n( u: _/ XLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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" E5 c9 Z) N; Q* J' V8 J+ D1 {& eJob Types: Full-time, Permanent

' O8 x8 A  Q+ {Salary: $35,000.00-$42,000.00 per year

; |8 E; u1 j) r0 y- P/ l! ZJob description

) K* n8 r/ J. J6 |' pRequirements:
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5 t+ q1 a' f5 M; B* v( P8 gCarefulness and Accuracy about data checking and data entry.
0 P: U9 j4 S) Z: I! }' y# kAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
( g' S! {; a' n( QThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
$ K$ Q; C1 V. I3 o$ q2 `Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
0 m0 ~; M  [+ p( q6 @# tCould handle high pressure work and cold calls.
" A" N, ?5 y; Z5 tWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
! @9 i+ H! v5 c, B! y9 Y5 Wstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
6 m- ^0 U+ L. h* V4 G% PBilingual in Mandarin and English is required
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, s+ H3 ~$ N9 \6 |' OJob Duties:

, s: c3 p6 Y# E# c8 {' LOrder Related – Time Sensitive

# l3 ~, h0 x5 ^* g/ }. POrder Acknowledge by email
% F: R, X" R5 H# ?Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
* Q, X; @  K- w' ?) X( L' N/ gCheck order Accuracy in time manner
; n: N% S5 B* r3 ~! @/ {Charge Credit Card to approve payment
Send orders to warehouse to process
% A* j+ L3 [! P, WCommunicate with warehouse if there is any special request or Inventory Shortage
! x1 S$ F. J. LFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
$ r9 D# _% _" L9 J" W5 FReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
8 d5 b, X4 u6 G0 F5 rSubmit ASN and invoice on Customer Portal in Time Manner.
0 [/ y) T1 }. m3 p4 I* QSubmit weekly inventory update on assigned Portal
1 M2 X$ x. x$ @0 Y8 {0 g1 w$ DCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
4 [9 v- v! k  V* Z- k# ?8 aproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
" t8 w7 U* o- w3 L; ]6 b4 BProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
& I5 ?7 c8 `2 X! f" H# Z0 B# AEDI accounts related work and others as required

. i9 v, m( |; k  ROthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
0 h  g' b$ x3 R5 y( ]& _' kWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
1 `( ~* q: }# J) `; Z! S( [Assist Auditing’s request for Order Processing related procedures
% t& m$ n& x4 p1 o2 b8 B! {  J& O  uCustomer Service and other duties as required.
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4 ^# {9 [& q6 a% _8 N! Y! ?( OExpected start date: ASAP

/ G7 f" F, S  t$ R" A7 SPlease email your resume to info@hapetoys.com, thanks!