Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
) T7 I& C" M7 o" v
& T) Q' [( k: x: X8 HLocation: Sherwood Park, AB
* V6 r. H: X1 Q* n: |
$ ]' \( q) O' u! S6 r7 x9 QHiring Position: Order Processing & Admin Work Coordinator
$ Z% v) z" M. P" o  t4 |5 x/ ?' U
+ |: w8 z$ k; i! o$ O7 B& B: ]Job Types: Full-time, Permanent
1 z7 S. e) B7 J2 M1 Z* ^7 _
3 e/ i, c0 J  }4 B7 G) ASalary: $35,000.00-$42,000.00 per year
: o* I6 U, {4 L
Job description
4 r% H* w5 z' ^  C' \8 V  @
: _, v  M0 Q2 x. y! ~Requirements:

5 E5 ~8 n8 A% ZCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
2 U: X7 X: P& |+ I, H# tThinking and working logistically, responsibly, independently, accurately and timely.
5 u* Q5 ?  W: J) E7 @- {Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
1 p1 I% \( W, }Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
1 T5 I+ Q7 x3 c1 S$ }/ w/ o4 N- sStrong Excel skills is required.
Could handle high pressure work and cold calls.
% B. {5 K4 ?; J9 E0 ]2 KWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
3 p4 ~& s7 B$ ~* HOvertime may be require during Oct – Dec busy season.
+ P4 J% ?" ]- H0 v  ?" ~. F6 ^/ f2 M! ?Bilingual in Mandarin and English is required

Job Duties:
' c) r) J. f1 U. v/ M' ~9 p
$ w& o$ }& F/ UOrder Related – Time Sensitive
- F1 j0 y  _  ^9 I! u
. c- G3 g6 F) g! g6 K0 FOrder Acknowledge by email
Print and Review Order Details according to guideline
# W3 [# S# Y1 L0 lCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
% S. V0 n: m1 T4 m6 RCharge Credit Card to approve payment
" T  Z6 C+ S7 A, T1 @" y0 QSend orders to warehouse to process
9 e( S! Y6 O2 Y4 l; wCommunicate with warehouse if there is any special request or Inventory Shortage
9 L' S( f5 j/ `# J( H6 RFollow up and report about order status
+ ]' |0 z, @9 d4 z1 E& GEnsuring the safe and timely pick-up and delivery of shipments.
# o. I- W, |, S- \+ e# a/ JAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
, o/ O6 S" F1 s7 ^* USubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
( P- P; Y! L' ~! dCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
  k7 f5 W9 T7 t+ d2 D. q0 o: }Submit claim with Fedex or LTL carriers. Follow up from A to Z.
: m: K: g. L* n# e$ EProcessing B to C orders and update tracking information in time manner.
9 {& A) `0 N: M& zAdmin work to update forms or file reports on portal.
/ p" G, m# N5 y7 hEDI accounts related work and others as required

Others Related:
/ u% P+ m7 ~- b+ ]/ Q8 h0 G
Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
( a9 E3 ]6 p2 Z* LData Analysis on Weekly Sales Through Report for 2-5 key accounts
, i' c8 [- P; Q3 R0 Y  WUpdate system with Shipping information at order level
# ]& A* h/ G7 |6 HAssist Auditing’s request for Order Processing related procedures
3 S4 P& G7 i3 c2 Z5 mCustomer Service and other duties as required.

/ P; a4 g( Y3 c& o4 LExpected start date: ASAP
* n! m" ]( d' k; g$ {6 t2 [
Please email your resume to info@hapetoys.com, thanks!