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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net9 b! T5 l2 I$ E7 y0 I5 Q$ u; g
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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5 {! L4 m% @6 W. P3 t- jResponsibilities include:3 x. N: v* E8 m: b4 q& W4 o" K. Y
9 H2 i6 x7 h, ~+ u' RWorking closely with marketing, sales and programmers to facilitate customer system integration.
/ F# @" I4 H" S/ M8 E2 fWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.$ o+ ]' Q" q' I, U ?- d9 Y# l
Technical support and troubleshooting of client software implementations and customer issues or problems.
( ^0 u9 w9 Y2 D- b' ]9 `4 BCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting./ a1 L3 t! V7 e
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Requirements:
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- Advanced computer and technical knowledge
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8 r0 y- k S. }# W* R- Ability to solve complex problems in an efficient way
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% `- p f& {0 [) |- Ability to communicate in an effective and constructive manner with customers or potential customers0 T3 s' g) @3 b6 ?( a; A0 Y$ |
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- Previous software support experience is an asset1 Q S( q- i0 q- ^2 L
! V9 j" t, |8 k: x3 a- Post-secondary education is an asset1 I! m! X; m& o5 b
, n7 p0 q6 |6 C6 ^" Y- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended1 s2 w. D+ F5 e6 ~
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