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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
5 q8 j; K, G+ W7 }, S有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:9 A5 s* O, J- H* @9 T
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Working closely with marketing, sales and programmers to facilitate customer system integration.
9 Q4 G% \6 w3 W) O2 @; tWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
/ g/ N* q/ j! X* dTechnical support and troubleshooting of client software implementations and customer issues or problems.
6 ]) a5 f. o1 X% `! {Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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7 v% t: d' X6 m0 f: o+ V# y, zRequirements:
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- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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" O: a. p; d% o/ O- Ability to communicate in an effective and constructive manner with customers or potential customers$ S/ ~0 g! `6 ]+ `
7 M7 H. I, g* \8 }* t- Previous software support experience is an asset9 h! r3 ^' D+ t* G
& x+ C% N& U, R0 L8 v- Post-secondary education is an asset
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5 c5 p* E4 W5 ]& n- Intermediate knowledge of database and web-based software is recommended. H' ^9 d. \% Y. R; H3 w
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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