Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
0 C6 g" ]9 Z3 Y' R6 z: j" |Job Description:
* d3 b6 i  `+ K  \; o2 V7 \! @% x# |9 sJob Responsibilities
% d; p, Y8 S2 _5 S: R•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* M4 T* w8 `& p5 [$ n4 W•        To communicate effectively with other Departments Heads to levels of business and type of business.
6 d: ?% ~; i( G) N7 v" m•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
6 D4 j: o3 G& h2 [- I5 v- z6 t. ?•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
8 s1 _/ i1 _& B  w- T) B•        Handle PMS computer problems in each department
" r" y- Y$ j' A5 o& V0 u•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
+ n3 N- T% q2 s6 F•        Maintaining front desk floats, and FOM float
* G8 w$ h( c: E' ^•        Any other tasks assigned by the General Manager

/ h& I0 c( Z$ GRequirements:
2 w; `1 O. n6 I( I9 a0 {•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
7 ?7 G; i! C: F) q3 Y+ n• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
: S) N9 o& t. z9 G) z+ G. d: w# N! s• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
( q8 C: }. b' BJob Available: Immediately
  l1 f; y! c/ A3 fBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
( M% w' P) m7 LOther: Meals, Drycleaning, car allowance, medical, dental
$ Z& a( F" N# h: V8 ~. dAccommodation: No
Management Position: Yes
: s4 S7 M% _& h1 P& ^! g# Y2 jEntry Level Position: No
1 J0 Q% D* |0 c+ e" c% nIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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