Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! @+ P% c% s4 a: BDate Posted: 7-Dec-2012
4 b5 y9 j: n3 K+ CEmail: whg7104@whg.com
4 ?+ U* _3 k- j2 ]+ S7 i
Job Details
* L7 w1 D- u9 x5 E" S% bJob Description:
  r  ~: V; n, }- t4 o( X4 A' M% YJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
1 F( a( |% f0 E, k0 T) h0 U, C  n•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
5 o+ n, l% J4 `5 X' A: O•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
( Y" c* n1 H# q9 l- p; B•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
* s5 W; h) W( B( y; n& C+ T•        Weekly scheduling of the front desk staff.
- p3 K! I* r+ p' t1 {! k•        Manage rates on a daily basis for short and long term.
% V- l6 s& Z, x% N; |& d•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
2 I* J' x; R' m' |: c3 {•        Attend Cluster meetings.
1 Z3 ?7 l, f; K# M/ a6 a  O+ o# ?•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
6 i) ?9 t4 p& u: {/ W! i•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
2 P+ S2 I. V8 P! C•        Handle any issues dealing with high speed internet in guest rooms or business center
0 s4 ?: C& i% K/ D, i+ d( q7 t•        Maintaining front desk floats, and FOM float
, k9 T0 N. x# H. r6 \. O* r; O•        Any other tasks assigned by the General Manager
$ _- t  q; F4 q& L8 g& J/ `3 L' m4 q
8 H: C7 \% H2 E; q7 C9 fRequirements:
  K1 H3 N2 ~: O8 a) P9 G9 C•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
$ d& y# |, R- F/ v: }2 b. S• Ability to deal with all levels of management, staff and businesses in a professional manner;
  N( r1 d% I+ i8 E1 ?- T( Z! X" p• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" a( D0 V0 q4 i9 |• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
7 X( q* w9 C8 o! T1 ]
/ p2 r" G& m" J! {- g( U$ E6 cAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
& g9 {) S1 f" h/ Q' E! D8 xManagement Position: Yes
Entry Level Position: No
; U. F# X% l9 P9 v" \Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
0 p3 S- b; w8 e  Q/ _  F