Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
9 `8 m6 u& K6 Y2 B: {
Job Details
' I2 ]  g5 h5 ?3 o- F1 B4 oJob Description:
5 A  C" J/ Z* R% Z" X6 sJob Responsibilities
  |) _# r1 P! F& x( D7 A•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
- X6 ?2 t% `: Z$ q1 \' x/ {! Q) l7 v•        Oversee hotel security requirements.
  Y( y8 S  T4 F" {% a$ d: x•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
7 l( k) G) y. W•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
9 R4 B" f6 I0 v7 {# f•        To communicate effectively with other Departments Heads to levels of business and type of business.
) T: ]- b3 O0 N9 |•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
" G/ _3 g& o1 J9 m, X% V! }. V% F( g•        Weekly scheduling of the front desk staff.
* p% f. b; p  }: k& \3 q2 F•        Manage rates on a daily basis for short and long term.
9 ?( z( S  x+ g+ V7 a; U, X2 Z•        Perform 3 month and one year evaluations and/or when needed.
+ U. h, H& b4 Z' Q0 g& C( x•        Leading and coaching to provide exceptional guest service.
" `& D4 x/ \% I0 d- c•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
! o5 i0 O  Z3 u, z- g4 H2 J+ U$ ?•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
! P# \. C* {! e2 t; D( k9 G; |$ o•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 X5 _+ W$ X* \: t" M# w•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
% U7 z2 M8 \4 U: W•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
& b3 d/ M: K! E9 N6 i• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
: `% `$ |% q! J# F9 T9 r5 T• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

7 H* B& K/ o- i( B4 aAdditional Details
" B  @9 U/ E! l  s7 [0 WJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
2 y  o: t- S* _" ^Other: Meals, Drycleaning, car allowance, medical, dental
: A0 b6 x, q9 P( W9 {+ S! {+ tAccommodation: No
! }4 k4 w2 B2 a+ L7 c! \  V! wManagement Position: Yes
Entry Level Position: No
/ b: H0 U& H0 s( ]& m# |% O+ ^- O* r. DIndustry Categories:Hotel/Resort
  u. h: s5 [. s& b: W0 p1 \  HPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services