Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

5 V7 _: k' K  {% p8 X/ gJob Details
Job Description:
" i0 X0 g/ S1 u; \; V6 i; HJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
# l/ v! J/ c4 i  s, I) W3 ~8 @•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
; k6 }5 a+ y; E' g5 B) p  V•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
9 [/ q. s9 F7 i* N% \; [•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
# y: N5 C& A2 [+ w  s  }5 {•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
4 d# Q8 w: P+ T0 ?& o' m•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
% N1 Z4 O1 N: t# i, a9 [•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
$ r0 P. N% q6 Y% H•        Attend Cluster meetings.
0 Q, H+ l0 u: n$ S1 m$ w% H' }•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
* B" Q( N# Q  m* ~0 m# a•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
! e- s5 m; u$ @+ \•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
% p, V7 \8 ?- i• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
9 [( v, i7 f4 {• Background in the development & execution of business and operating budgets;
) T3 M. T& c& p6 {/ l7 h3 t3 s: }; _• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
% }- e( C: p; a7 H+ b" U+ B• Proven ability to manage multi-tasked assignments;
2 N3 q. O1 k$ l0 ^3 J" ]- L• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
' }8 n  M7 U2 {8 Z
Additional Details
3 U( A. r9 L# LJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
5 t. U. W* |$ }2 W7 jOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
4 G! |# n+ |& SManagement Position: Yes
& |( {1 s/ f3 L( `; I* ?$ V& @Entry Level Position: No
  X; D: z+ H3 qIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services