Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
, i) }1 h" {# ^1 R' FJob Description:
Job Responsibilities
6 N" L; k5 h  V! i# t+ P•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
0 A- I5 P5 ?/ |•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
4 e& H$ R/ f, y0 D$ s•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
: Y( T, B' s1 n% j6 f•        Weekly scheduling of the front desk staff.
* ~9 T% J2 l) U( h•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
4 t1 j& ]+ d/ c1 {- t" C" z•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
  J* [* z" v9 U5 k7 s6 O•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
( O1 ~8 C7 [, o+ r0 B•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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9 i, ~; B1 _# f3 LRequirements:
+ T$ R# O3 m" L1 u/ Q: K•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
' ~0 y' @8 J. ^' S• Ability to deal with all levels of management, staff and businesses in a professional manner;
1 c4 o9 @! C; n, o3 d( w• Ability to lead and develop;
  n' d" u4 a- A0 u8 k# d$ x• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
% _1 `3 q: T6 O# `8 b  ~! N• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

3 i2 L5 F! P2 L9 }" aAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
6 P' z0 n5 w$ [( kAccommodation: No
' O' [, e! R( a) A1 LManagement Position: Yes
0 C' N7 h: f$ J9 D6 b) iEntry Level Position: No
1 l8 a/ A1 h# gIndustry Categories:Hotel/Resort
* Z) Y& P8 M( zPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services