Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' I7 V; _+ X0 k% @/ M; dDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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1 B( L6 ?. u1 o* ?8 PJob Details
# O( C3 k( e& z0 H0 e! [/ vJob Description:
Job Responsibilities
6 p/ _) Z) u# J) ?0 p•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
, d9 i5 T1 I& M7 M  }# }# r•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
4 f2 n: {) C8 z•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
% E' X# j3 l3 ~# d: L4 a•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
' u& P. X, h7 h" H1 O: P0 `1 ^•        Weekly scheduling of the front desk staff.
0 r/ t7 E- g$ V2 B•        Manage rates on a daily basis for short and long term.
5 C) T& Y  d  v# `•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
+ [( [9 i3 Z" v# W9 r# [; R. k& d; ?•        Attend Cluster meetings.
6 I. t; [1 a# _8 }- {$ v! l4 ]•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
/ d9 l0 j# g9 d2 ^•        Handle PMS computer problems in each department
/ ~& O( B- U) w; M% y•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
* w2 w" j8 d" _! ~1 Z: f•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
5 S  D! @. q/ P) W• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
: q2 d9 l! E! |/ Y% r% V) T: S• Ability to work within deadlines;
• High level of creativity and innovation;
  }0 z' ^- P0 e  S+ s/ Q• Proven ability to manage multi-tasked assignments;
9 d7 N* a. R+ k, U/ L! q4 O7 W• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

8 V+ k7 ]) [6 d& E3 \6 E: MAdditional Details
2 e: v, X: J* LJob Available: Immediately
Bonus Plan: Yes
( X, n" d5 w2 x. e: b! s& H; b8 @Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
. J+ m/ z+ w! OAccommodation: No
. B& d! B( D; C4 m4 J, q0 l. w$ aManagement Position: Yes
6 \7 e8 W2 Q4 ^( YEntry Level Position: No
% ^. ^* v7 F% {4 [5 G' Y- ?) `3 TIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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