Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
% `" \5 ^# m# X$ O0 E) Q1 ^Date Posted: 7-Dec-2012
! ~3 V, \9 a' \4 bEmail: whg7104@whg.com
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( g& j" W) [. C- H9 o' |( r& hJob Details
- u2 N6 a5 B- AJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
$ \* v0 H6 {& J% L3 u, N& q; ?/ x•        To communicate effectively with other Departments Heads to levels of business and type of business.
1 b1 z% d- g- F% A: G- ~3 q•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
5 Q$ b$ J* ?5 _' L- a/ Y! O•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
7 E2 o) ~8 g. W6 R% N•        Weekly scheduling of the front desk staff.
3 ]3 @0 K) M2 m+ i( k•        Manage rates on a daily basis for short and long term.
4 g: ~' d4 Z" q1 j  A4 G: @•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
3 X7 N* }* f9 h# N4 O% @' C' D) z•        Attend Cluster meetings.
, w5 e: f& `- ?9 n•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
( F: K. H# ]# z( V•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
4 |! g6 x$ d6 n9 h5 F•        Any other tasks assigned by the General Manager
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( ]% w# e1 r, m5 `& C/ B. ARequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. H  m0 a* s& t8 E2 z' _8 d9 u• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
0 g/ @/ u. O) O) q1 c, |3 D0 i+ [• Background in the development & execution of business and operating budgets;
$ U  o. p$ z. I- x8 z1 o% V• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
  L$ K4 {$ @* |# g/ T• Ability to work within deadlines;
/ S% G9 d; ~# Q) \6 ?$ w• High level of creativity and innovation;
1 R* c; p' c4 H  e• Proven ability to manage multi-tasked assignments;
/ x% @9 }7 b. c• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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& s# m1 \, K: \, m+ ], b6 sAdditional Details
/ z( B% q# s/ Y9 a. V( A1 DJob Available: Immediately
7 @0 M5 A* j7 C8 ~1 P1 U, JBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
8 m  n% S! F8 t9 yOther: Meals, Drycleaning, car allowance, medical, dental
! m1 j" k- Y* p- p; a3 a0 P; l) gAccommodation: No
) K4 \% C, U" k  k$ ~' V1 j! l3 YManagement Position: Yes
- B& ^6 \5 {* u) WEntry Level Position: No
) E8 [# v$ D+ j' IIndustry Categories:Hotel/Resort
- @; q+ G7 [, IPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services