Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
# z1 v: i9 U5 H# wEmail: whg7104@whg.com

3 U3 C; @; m* M( K2 w/ ]Job Details
Job Description:
: m( y: S9 o' O' VJob Responsibilities
6 i3 d3 d- K$ W& a+ g•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
  r7 _' i  s1 O* @% `0 d% ~) G•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
5 G) |) w+ F9 r  ^8 f7 z•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
; ^  v/ e- n+ J/ t•        To communicate effectively with other Departments Heads to levels of business and type of business.
4 L& H+ I) `) O& O' ^0 b•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
. m5 j# e" w7 W* k* d. X9 z+ [6 l•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
9 I  G7 V! T2 {. u! {3 Y•        Weekly scheduling of the front desk staff.
: `( l# a  \/ S" |  J•        Manage rates on a daily basis for short and long term.
" B, d+ J/ H2 [" `0 F% z$ Y•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
" b/ M& g6 W: s+ X( @+ o3 O•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
) v6 ~( ^9 m9 @! `, u•        Handle PMS computer problems in each department
: p( k, l( v/ S: b& W•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
* C/ b, ]' s- R•        Maintaining front desk floats, and FOM float
3 ]" ?0 [1 u; K* H) J. _7 h•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
+ x. @# m" g4 i4 ~• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
5 k4 G" J6 t5 D6 n5 _• Ability to work within deadlines;
; E; l2 L1 ]3 }9 N% R( q• High level of creativity and innovation;
9 s5 c" O' n( l! \7 ]! G7 R* G; Y& k• Proven ability to manage multi-tasked assignments;
+ L+ |' d5 |  e% l; Z# g• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
. _+ F6 X7 {3 N8 m- Q) _( S) h) {
Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
1 H, e: `) w5 S. N: P+ i; o7 W0 G" bOther: Meals, Drycleaning, car allowance, medical, dental
. m/ N* `! R* U9 O- ^1 `4 DAccommodation: No
" |) w& H- p: r8 K& cManagement Position: Yes
8 K* x) D  ?8 ]& x% h) S, cEntry Level Position: No
$ E5 K: v, t, ~/ [9 A! Y, VIndustry Categories:Hotel/Resort
2 p5 ^3 O7 p; E' m9 ?Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services