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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑
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: }6 k& o" f. I) j" ]) |Email Psychology
% j$ ~4 m& O: ^& fGenerally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:
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$ q+ X% {% x+ P, O" N1 n( mObserving the Receiver" V8 }7 ?% E7 G) |( u- S
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Gets a lot of email.* S' w+ _, [3 \; i
May receive compliments regularly, if they are a public figure.; b' z' x3 A% N1 J
Regularly gets asked a standard set of questions and favors.
& Y: o* U, O! PDoes not have a lot of free time.& N; Q G1 X9 p1 C2 z0 Q5 O& D
Does not mind helping you, if it is fast.8 g/ b. T) w R; P/ J
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Observing the Sender
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& m% F7 M9 G6 C5 x3 X2 V, l/ [$ cSpends a long time crafting the ‘perfect’ (-ly long) email.
; `9 V( b9 Q3 @( [. g' x: s& SBelieves that their request is original, unique, and special.
: T" ]. e! C5 q8 q; s$ _Believes that they are the first to ask for such favors.
+ R2 Y6 e) v$ ICannot imagine why anyone would turn them away.
- } [6 V! I! G9 B0 m5 a/ O3 vDesires to tell the whole story, explained from every angle, so that the listener can understand their point of view.1 R6 t( |" P' n$ L9 Y: e4 d' z. n6 O/ b
* }) x" ^3 c6 S# z1 Q! x. ?2 pWith such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.7 u5 g7 S! |8 \1 `
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