[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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% q& [* G8 @2 e( b% X5 _5 @* wJob Description
5 }' g; w6 A4 _. p8 |Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

; @" }: K" D7 j, v% u" _Position Summary:
/ V' e6 a9 v) O& r" z( o: JWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

3 Q4 ]% P  ^$ C) u: pKey Responsibilities:
) q$ l7 J( |! g# M•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
2 ]( Y/ S$ E" |8 [' D•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
% T  s: z4 }) o. L•        Assist the ISP team in reminding clients to appointments of workshops or other events
( C$ M: i: n4 T! A8 j•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
" C. [/ u& K  }* U, |•        Maintain front counter service files
/ u3 ~1 L8 l0 ~5 T* s+ V- a+ k% W•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
) {4 y) d( R5 u1 [$ @& Q•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
2 R1 X. L3 F5 k" n1 i9 o•        Good English writing and oral communication skills
8 R" x' q% w! `  S: ?' ?4 ]9 K+ N2 `•        Ability to work with newcomers and general clients
" Q% H1 c6 j9 j0 e•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
. {5 y( H% t: T•        Knowledge of immigrant services
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Qualifications:
7 U3 d  k! M% Q* ?8 o6 W' q$ D; ]•        2-4 years of office and clerical experience
) L" P- x/ r. U•        Receptionist or customer service experience in a fast paced environment
4 Z8 C) F9 Q# X* q5 G$ C•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

$ L9 U; q. f  M/ K4 i. N7 MPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.