[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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6 k3 }; k3 j& E3 _' {, m. AJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

9 \* x' P9 \9 u4 S. m6 |% s0 O  b. hPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

9 L, H& a, i$ c' ]) q- dKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
; |/ o2 b* e; P6 O5 |•        Take and deliver messages to the staff of ASSIST
9 i4 K; ?+ a& e% _•        Welcome clients and direct them appropriately
: f+ o! D8 W) }4 A) `0 ~•        Order and maintain office supplies for the front counter
, S% v8 r  r6 x•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 w& a. v7 ^4 b* o$ V1 ?/ G•        Maintain and update the information boards with upcoming events
, Y9 M& @! m1 I4 T: I8 w" I•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
$ v" q8 I) H; l1 n# _, b, z•        Report to ISP Program Manager

- G0 p' j- H4 f% e3 HKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
+ s  y6 {; H9 ?•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
7 l3 |+ |4 O& m•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
: \5 c1 m% |+ P•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

& c6 ~0 J0 {$ e$ f7 HNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.