[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
3 V% H& ?) k& e' @* `; tPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
( D0 r& o  z! b: b0 cWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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$ a+ N, P4 Q: ]. PKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
0 i: _+ f/ r6 q; z& g) ^•        Take and deliver messages to the staff of ASSIST
5 V9 h- q/ I& T% S•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( m7 o% t7 |" j) g' f7 |•        Maintain and update the information boards with upcoming events
' D0 x' l+ a5 N" `, n! [! p  n•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
2 T# c. u( ]4 w. B  [. |# s- |•        Maintain front counter service files
9 Y' u2 P- x7 G# l3 H* \•        Perform general office duties as assigned
, p+ l7 ~! k8 V/ D7 S1 n+ R7 ?•        Report to ISP Program Manager
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  H% e- [! `$ f) MKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
7 R, B; M$ n4 r9 m•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
, k7 W9 |/ X! q•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
0 E% T% U9 m* F. L: c5 R4 b•        Knowledge of immigrant services

% r9 ~% m3 r! C, k. RQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

% _1 I* K' Y; U" {9 u" l: iNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.