[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

- m" n+ F/ R; X* eJob Description
Position Title:  Receptionist/Immigrant Services Worker
& B- \! A) [$ K% `2 Q2 j9 oHours of Work: Part-time (21 hours per week)

Position Summary:
2 v+ V" R- J# B. b& a8 Z( n& YWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

7 x! ~2 V' ?8 q  J4 wKey Responsibilities:
8 s2 }/ r3 w6 N/ H$ q7 x# ~" s2 O•        Answer incoming calls and route calls to appropriate person
" Z: c$ r! B  b) v9 A. Y# p' E•        Take and deliver messages to the staff of ASSIST
7 Z4 R2 |$ `4 S% S•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
" L, T- X- @6 g1 W( w3 |! X' n  g) B5 y•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 R" U9 v3 A: [- K* _5 @* G6 o5 i+ H•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ E/ i: G8 _1 E$ o+ J) F•        Keep the reception area tidy and clean
7 X( a- T; [/ l' x" L( m% j- B•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

# b6 Z% v5 k+ r, h+ G) O9 ^5 Z5 ~Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
" e3 D- Y; I9 e, b! p7 k6 Q•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
1 }; w+ X3 ~. n& [$ W0 i- L$ ~•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
! m9 N5 @: H4 i6 \8 ?. f* \•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

" q% G) F$ u! H, K% @8 ]4 SQualifications:
•        2-4 years of office and clerical experience
! @4 c9 i3 s6 N. \0 m+ s•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
1 ?$ U1 H( |, {•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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+ |  P8 u# f& {$ p0 v7 m, j5 ENote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.