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[招聘信息] [华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

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发表于 2012-3-7 11:40 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre5 O/ q( l2 {. w9 }
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Job Description
' I; P& Y3 ^' ?' @7 MPosition Title:  Receptionist/Immigrant Services Worker3 a$ y- }+ N" N) K! ?4 S
Hours of Work: Part-time (21 hours per week)
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& S  C2 ^  E$ v$ w7 h5 aPosition Summary: / Z! b- T; S; ]7 _# I7 ^0 }
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
, t  R3 l! P. _- M•        Answer incoming calls and route calls to appropriate person2 p) X/ a" n9 ^
•        Take and deliver messages to the staff of ASSIST+ B( s' }& }# _3 h& ], t9 j4 N2 Q
•        Welcome clients and direct them appropriately. p! o% G( x6 }2 N7 V0 K8 c
•        Order and maintain office supplies for the front counter( G3 X& [& c8 y( K
•        Perform general clerical functions such as photocopying and faxing documents
9 F1 p4 x) K" K  C0 D•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
' L2 W; G8 j1 j5 }•        Maintain and update the information boards with upcoming events
0 ^2 K' v5 k/ S+ [. [$ U  f•        Assist the ISP team in reminding clients to appointments of workshops or other events2 v4 `6 v& Y1 U; d. \# K$ B6 `
•        Keep the reception area tidy and clean
" L6 O9 |& T! @4 D! t•        Attend meeting and training to stay current on immigrant settlement matters8 X( U$ U" r5 V/ `
•        Maintain front counter service files
( P" }: s, [* Q2 b4 D& q8 y•        Perform general office duties as assigned1 O, \$ e* z* k7 ?) F
•        Report to ISP Program Manager" L$ P8 w4 ]  g% Z( S3 m! g

' |# g6 L9 Z& s. J8 \Knowledge, Skills and Abilities Required:3 Q* k2 p0 b$ {* |! G
•        Excellent communication (verbal and listening) on phone and in person
- [: k  B2 d: O/ Y8 o. R•        Fluent in Mandarin and Cantonese as an asset; e4 O( N% k! H2 r& J/ D
•        Good English writing and oral communication skills; Q% C# w2 W' u$ V: L1 K! _. I
•        Ability to work with newcomers and general clients
5 E  v" n( m8 b4 ]4 Q* v  I•        Microsoft Office operation skills- Excel, Word, Outlook
6 p2 p9 @! ^6 {8 ^•        Ability to address multi-task and set priority appropriately ( Z; g# m/ M, T5 ~
•        Sensitive to the needs of immigrants with multicultural backgrounds2 k1 t9 W1 s+ {9 p5 |( H& P
•        Ability to work effectively in a fast paced office environment
1 J1 x  a! e; n7 P•        Knowledge of immigrant services
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Qualifications:$ l  L" W  l' l, f) N. r- S7 D( e
•        2-4 years of office and clerical experience % ]- z! p/ a& ?* r0 ^2 ?
•        Receptionist or customer service experience in a fast paced environment1 W  q' G) V( W/ }+ Z, U; _
•        Demonstrate workplace maturity and professionalism0 E0 @% U* ]  y" a  p! q
•        Ability to work well under minimal supervision4 f0 r. c  M3 B2 a% ]3 N/ W& {

& j) U& U  Q, i1 zPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office. ; }. n0 m2 {: j
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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