[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
2 m* F; |0 N  D+ mWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

" w+ T, k& E2 x0 O, UKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
, e- G# ?; M! `5 x& D0 p•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
* J' ?1 y. V" d8 Y9 n- q" v•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
5 |2 g$ q4 l- e3 J) i" s7 H' H•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
1 Y" U3 @; B8 o& M9 }0 M•        Attend meeting and training to stay current on immigrant settlement matters
: x, [/ D$ B& b" Q•        Maintain front counter service files
( S1 ]: [0 V% Z; M4 z•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
- ~  f, M  p/ `•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
; t5 H! @  N9 A! w  K! K•        Ability to address multi-task and set priority appropriately
' i2 i  c' w3 l8 i" X: e•        Sensitive to the needs of immigrants with multicultural backgrounds
$ \! G" Y3 z0 H( X+ f6 N. R•        Ability to work effectively in a fast paced office environment
3 C8 H5 k( h6 Y% G4 {+ n, x•        Knowledge of immigrant services

! u! ~7 q* h5 _/ m6 jQualifications:
: x; W& X) d8 Y: v; C! Q; E•        2-4 years of office and clerical experience
4 a( M- N9 e- E$ g0 V! l# a•        Receptionist or customer service experience in a fast paced environment
0 Z- ]+ E) d1 @$ C5 r. i: S•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

8 N8 s& C  S" r# Y, ?. EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.