[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
( `4 s# R6 P6 [2 J. j* F6 f9 ^Position Title:  Receptionist/Immigrant Services Worker
0 S7 T$ A$ C  {0 u- IHours of Work: Part-time (21 hours per week)

( l% R& u6 t: W/ U  ^Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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5 }4 x3 E" [  S* {, a" hKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* n3 A5 t7 {/ n•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
! C& H" }$ Q3 y  T4 r, |  P9 n4 h•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

, T+ l. g9 ]. s! X- V/ N& NKnowledge, Skills and Abilities Required:
( ~8 q# F6 r9 _7 m( ?4 o3 T: `•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
- ?* d% G* V& K9 g# [2 b•        Microsoft Office operation skills- Excel, Word, Outlook
5 R' J( c/ |) C3 e•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
2 j+ T3 i/ n" C9 ^$ V; e•        2-4 years of office and clerical experience
( Q% R3 I: @* N. r7 m' U. U& ]•        Receptionist or customer service experience in a fast paced environment
( S, i$ ?: Y2 t( ]9 v( N) O3 h  b& Z•        Demonstrate workplace maturity and professionalism
5 s  |* ^2 H0 @0 ?7 q•        Ability to work well under minimal supervision
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+ F5 R+ L9 \/ |) X5 u- TPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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' B+ R4 r- r4 }5 @! p( E* d$ RNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.