Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

" E0 r3 ~' X1 l( O1 o  \Job Description

Position Title:  Receptionist/Immigrant Services Worker
$ ^+ o) c+ Z. [  e& O( \0 M5 f% ?; \Hours of Work: Part-time (10 hours per week)

4 ~: d7 m, G$ t+ fPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
8 j7 R1 p4 j8 }2 Y/ K•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
; G' ?' v1 S0 |$ @2 P% d0 M•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% `/ E2 j* ], J•        Maintain and update the information boards with upcoming events
- w& ~$ O% A7 v! l0 i2 e•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ G+ @4 [; F- }- d4 |% C: J•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
: C' f5 v3 R- g/ X- f8 F; ]•        Maintain front counter service files
9 m* R% S: V: u) |( V  {0 P# l- e6 R9 w•        Perform general office duties as assigned
•        Report to ISP Program Manager
3 Z1 x) f) x. \8 W' z  t  \3 u
Knowledge, Skills and Abilities Required:
/ _( T8 A* v) b* k•        Excellent communication (verbal and listening) on phone and in person
; b8 ]- X# y2 I, U0 ^( n•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
3 R0 n9 i- k* U+ A* z' b' k1 i•        Ability to work with newcomers and general clients
' J$ w( p4 a) Z* M  ^6 x•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
0 A  z- a) R4 {+ L# P* K•        Ability to work effectively in a fast paced office environment
/ e4 R& @) u6 X( R' n' L7 x•        Knowledge of immigrant services
Qualifications:
- d* Q' J% S2 N' ?•        2-4 years of office and clerical experience
- o  {( q' K: T$ ]3 p, L2 F* ^•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
& ?. t0 W$ a$ r/ p2 Q•        Ability to work well under minimal supervision
* t7 p4 D3 P+ t; T$ R6 m6 {& R: H

9 L8 p$ W/ C- i$ R' W, vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
2 T: i. d) e5 G- E谢谢大家。