Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
- C7 O) ^# B! [. F' t9 W! mHours of Work: Part-time (10 hours per week)

# M5 ~# D% B. {1 xPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
$ J- k8 r' R: a0 M•        Answer incoming calls and route calls to appropriate person
7 F) O8 \) {, \$ o•        Take and deliver messages to the staff of ASSIST
7 \& c% |5 t; ]7 g2 B; ]•        Welcome clients and direct them appropriately
: @: X9 z1 Q7 }3 T/ L5 a•        Order and maintain office supplies for the front counter
) c) Q: M+ ?! K" j5 i( F•        Oversee the front counter when other front counter staff are on holiday or in trainings
) N1 X' _  Z0 i) n( w3 _- j•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
. k, {; X1 A8 k& ^•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
, ]7 r* F+ f0 A0 q•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
4 ^/ O5 S; U: @9 ?" n1 q•        Maintain front counter service files
4 ?* p6 t* Z% {. v•        Perform general office duties as assigned
•        Report to ISP Program Manager

2 Z. U3 z; h# p, n/ W6 E4 MKnowledge, Skills and Abilities Required:
" m- u4 P9 B, I$ V•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
( v; u9 M4 Z* e( G0 {•        Good English writing and oral communication skills
9 X' u& y  p, Z" |$ D•        Ability to work with newcomers and general clients
& H$ j$ f/ ~2 J+ `2 R5 N•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
* c" h% A$ S, q8 ?7 S* j) m•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
4 a1 V. G( N2 t: `7 H9 E) pQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
8 H/ E. Z6 ^- O3 ~8 B% G•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
$ ^) b( L: d! d  W: ~8 S

' s' i* E+ e/ |% |5 i5 z2 J8 DPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
; c+ P5 \% @) H( F3 _+ VNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
: c  X6 d9 \+ G, b谢谢大家。