Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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: [  W2 K1 f% u1 C1 k6 hJob Description

  J- ~# j/ G( B  JPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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. @/ ^0 Y& s# a1 J' f3 w& ?Key Responsibilities:
+ Y$ K4 i- p- S. m/ T•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
/ V% b4 D3 ~9 a$ T1 g7 v8 }•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
$ C6 T" g: l: _; v- N/ c•        Assist the ISP team in reminding clients to appointments of workshops or other events
9 A* _" Z$ _: o9 U9 R•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
" w2 a/ ]7 M( Z- [: C( K3 Z•        Report to ISP Program Manager
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2 a! V" V3 o( O( M6 s( f  TKnowledge, Skills and Abilities Required:
+ d* J: o) j! S2 U•        Excellent communication (verbal and listening) on phone and in person
' C0 M; [  H. A) p) O: }/ r$ t•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
5 Z0 T, E- H  k# ?* A•        Ability to work with newcomers and general clients
6 h) r5 A$ X( y•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
0 ]- G0 C' o1 O' O# H- P% ]' S( m•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
- v* b  u3 u; B6 q4 W$ V•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
0 c) }& c7 [  O0 Z& Y•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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0 ~8 Y; h4 v, }9 ePlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
+ O9 ^5 y* t: \, `0 cNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。