Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

5 m; A# F( U5 s% |9 gPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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8 K: J/ M6 \/ N: mPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

# N  `4 e. Y6 h8 R8 mKey Responsibilities:
& m8 p8 o! f% g& K•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
5 A6 M7 t+ A9 e% N& u•        Order and maintain office supplies for the front counter
; L" j2 \: ]+ D+ G•        Oversee the front counter when other front counter staff are on holiday or in trainings
& @' t- R, E' T8 u•        Perform general clerical functions such as photocopying and faxing documents
/ S! M( h% H: y, Q4 D! N7 P  d, n•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
& I1 U% A' n7 N- s* E•        Maintain and update the information boards with upcoming events
0 O# ~( V+ q% r" M" b•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
7 v' K* W1 X& [( u* s+ X•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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* }# w! A- x0 B: h* G5 }, G2 QKnowledge, Skills and Abilities Required:
) r0 m; ~2 [, t- y* y! T( x•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
$ v' B& x) b$ W. W6 F•        Good English writing and oral communication skills
0 P  \& n0 r  J' b1 Q•        Ability to work with newcomers and general clients
% E* W' |6 T: f: y8 M: s•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
6 q: ]* N: v+ m- j2 n- h: W$ w7 m•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
: c( r% N1 h& ~Qualifications:
$ o. m- A6 Z& k- M•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
+ r( \5 q( ^* R9 M•        Ability to work well under minimal supervision
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3 r- w2 b$ M( ?) H4 [Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
  M3 E) o, t0 ?+ w, e- Q$ tNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
7 `& ?8 `1 H9 E1 R谢谢大家。