Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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3 u% K; w6 {( RJob Description

Position Title:  Receptionist/Immigrant Services Worker
; l) R1 E0 |$ L# A( wHours of Work: Part-time (10 hours per week)

( H9 J* j  z  R! m* cPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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. K# V: |* ~8 T& ^6 |/ pKey Responsibilities:
2 s, M* x, a% C' E  b6 K! [: g•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
! _% V5 i+ v4 ?. i, T; P•        Order and maintain office supplies for the front counter
* c3 j$ R% |; Z•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
; r& Z# ^0 d4 u' D1 d/ D•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
) y- y. `7 D5 v& _•        Maintain front counter service files
•        Perform general office duties as assigned
$ j6 E8 L# k3 [2 v- c•        Report to ISP Program Manager
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& q9 ]6 V; x. o! q# E. K/ QKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
) a/ D7 x2 w7 |& i+ [1 T•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
8 {5 M8 K" o; z% l) z•        Ability to work with newcomers and general clients
  D& |9 I5 r" s3 i4 S7 u& k•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
5 t/ a$ J: t! k  y•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
7 {6 l6 f+ z! U. B# C•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
! ?% K8 Z# s4 c8 u0 F. x# e•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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0 T6 ]) x; y6 Q; n0 T. d2 DPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
5 ?( \4 F6 a, ?/ Z5 F$ NNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
( n& |) W2 @7 q7 I谢谢大家。