Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

( G/ ~: G8 d" {! v% C8 M: fJob Description

7 i0 H' K* S* R; g, z3 i9 n0 x' pPosition Title:  Receptionist/Immigrant Services Worker
. ~7 J' L$ n% ^# [( IHours of Work: Part-time (10 hours per week)

  u* `  m' G% m* K$ p7 lPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

' F' S$ G  z6 ]' Z; qKey Responsibilities:
5 c' T- P0 t1 ?8 H3 L•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
. |) |3 U& ]' T) `- ?. t•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
, y# l5 m0 t, b8 \7 T•        Perform general clerical functions such as photocopying and faxing documents
, c1 R0 @( J4 p5 B; X•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 n  n6 i/ M6 v1 T•        Maintain and update the information boards with upcoming events
$ E/ n1 s, u+ o  y) l•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# B4 q; t) g9 \+ I, @9 l. m- \, z+ h•        Perform general office duties as assigned
  @2 B0 S; q$ p% k7 ~0 @# A•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
* i0 X( g5 V$ Q0 `7 g•        Excellent communication (verbal and listening) on phone and in person
% A+ q6 q9 ~' j8 x$ u2 N5 m4 \•        Fluent in Mandarin and Cantonese as an asset
8 I) K) X: X9 |0 O8 x2 o4 j" r•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
$ E7 ?! x2 V8 h& [) Q1 \/ j•        Microsoft Office operation skills- Excel, Word, Outlook
$ O3 ^/ |0 I9 Q•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
) O1 N- E8 W4 _) ]. y) _% Y•        Knowledge of immigrant services
Qualifications:
/ X; j( R1 x' @# M•        2-4 years of office and clerical experience
2 ^5 c% s% O% @•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
5 {- z1 h' s0 F( i0 H4 @5 ?•        Ability to work well under minimal supervision

, z* t; h8 ?/ ^( j- u. w
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
+ o% c2 K' \) i. T; xNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。