Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
1 q9 Z. ?" x( ^1 M8 k! D! ZRole/Function:
+ Z; V: C. g9 C* _$ GThe Customer Service Representative is responsible for responding to client inquiries both in
' E6 H! Y: _% q6 T9 I& l/ @person and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
- k0 t, z3 t: n8 C) B; Xclient demands are key components of this position.
  t6 p3 |% d" S# Y4 HResponsibilities:
2 M- G- x7 u! i/ l6 l* j$ `. k5 ~· Respond to customer inquiries through inbound calls and busy walk-in traffic;
  P5 Y  ]" c4 y* M& [& Y· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
7 J9 e* ~1 B8 ^4 O( u· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
1 y$ R2 b- x) @  Z; {. Q" |· Investigate and troubleshoot customer service issues;
* X$ L, v, J, {9 B1 Z- _1 R$ f; x· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
" h' ?0 ~* e" o: E9 V" Q/ ~# h! jdatabase;
! |1 @1 u5 a, v: a) h· Address client inquiries regarding status of orders, payment, refunds, etc;
1 @' G- l( n9 x4 x! `6 h· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
  Q$ D/ K# ?; `, BQualifications/Requirements:
  I; d- v5 c/ Y( f! d  g- P' |' I, W/ W· Strong team player with excellent customer service skills and able to build and maintain
2 p# N, [- M& G4 I- J) K3 qlasting relationships with customers;
& J6 D4 T" t8 o% _& y2 m" {  o3 g& q1 @· 3-5 years experience in a similar role;
! [% P0 r" O+ W& S5 @· Exceptional verbal and written communication skills;
1 g9 Z) d. g. q· Strong problem identification and resolution skills;
' O9 a: R" I0 R- N: H% H4 `· Computer literate; knowledge of Oracle 12i database (an asset);
' M1 Y; f. G# ?/ J' a" J) x· Excellent organizational skills;
% E# g# R; p' a7 m8 P( M· Enjoys working in a fast-paced environment;
  Y8 u+ n3 E  ^. H# R9 k' HWe offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
! j( b  _" q( j! N5 J* e· Stimulating work environment.
TO APPLY:
# \+ D  O9 l- R3 e+ zKaycan Ltd.
c/o Human Resources
5 E  I5 d+ q/ G' P. XFax: 514-694-2674
/ Z! [$ {% }- |- N9 Y0 I: Z( KEmail; careers@kaycan.com
Web: www.kaycan.com.