Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
. M* }; Z% P* c: u2 d/ bimmediate career opportunity for the following position at its Edmonton branch.
- Y4 c' k' A( dRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
! `' ~$ f9 h9 [person and over the telephone while supporting the sales team by building and maintaining
5 Q$ {* ^/ ~$ W- x7 m! Hrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
: s$ E5 N/ Y3 pResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
& T' x' u( P1 l· Verify pricing and availability of product;
: p" C% R- w/ ^+ h8 I& Y· Supply and inform clients of pricing, credit terms as well as entering orders in system;
$ G" @0 m/ `2 W· Prepare and process invoices in accordance with standard procedure;
& Y, |# ^$ J, M· Collect payments for cash account orders;
" }% i  j0 G8 N/ U· Investigate and troubleshoot customer service issues;
# J3 D: X6 d1 Y8 \2 O' u% q* k1 R· Process special materials orders in accordance with standard procedures;
. h1 H5 T" T* j1 }- B  X+ C· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
* M; N5 J4 J3 m  j% K· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
4 U2 o& w' I# s: a) r& FQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
$ N( l3 Z( d8 Q! r' Ilasting relationships with customers;
* I4 C6 I+ I- ?! ^· 3-5 years experience in a similar role;
$ L; S: b7 Y# F8 Y  O· Exceptional verbal and written communication skills;
/ F8 I3 {2 l$ l& _# W· Strong problem identification and resolution skills;
, ^0 J! Q) _" U! ?& u% K) n* q· Computer literate; knowledge of Oracle 12i database (an asset);
/ N6 ^9 v; s+ E/ V% D9 v$ T/ L2 j· Excellent organizational skills;
$ A5 l- J7 R$ |+ P· Enjoys working in a fast-paced environment;
$ g8 [8 ~& c/ zWe offer:
5 t& V4 }' v% I0 b4 ?· Competitive salary packages;
3 r0 s! a. G6 Z· Excellent training programs;
. {8 w% z5 C0 k( K# I, E6 R· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
- |: m4 C' ~- s( s· Stimulating work environment.
9 a0 N2 p6 z* W0 a8 r' X. @2 x0 [TO APPLY:
Kaycan Ltd.
7 `+ b$ T" B- @; X' T3 ?+ ?c/o Human Resources
7 G1 \4 V0 D1 }2 G) {8 sFax: 514-694-2674
Email; careers@kaycan.com
+ Q% k+ a; V3 X6 I3 k; OWeb: www.kaycan.com.