Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
0 f; I4 q  O  y% I0 Q8 F* sRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
: J3 q) ^" M: Q. g' @0 N: a' `# Vrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
) O# {  I% a* C0 y4 {: B% b· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
! o( o- |8 B5 _2 o/ z, {  T  Z· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
$ R- J2 ?1 Q0 h2 Z' ]( h· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
5 _8 [# V: q4 W" eQualifications/Requirements:
0 l" ^: O: p! M2 O· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
+ D6 n* d: D* V: ^· Enjoys working in a fast-paced environment;
# Q: L, J  `' t  @& oWe offer:
  d% X3 b6 I) }; x6 j· Competitive salary packages;
· Excellent training programs;
( o. Z+ H7 \* w· Opportunity for advancement;
7 |5 K5 @# N/ S& B7 R1 O! ]) ?· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
3 Q& h% P% ]3 X1 c) P* Q0 v· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
; c8 ^# \9 X1 n1 ^  C( s, H1 JWeb: www.kaycan.com.