Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
! b4 Y: J' g9 R' v% Cimmediate career opportunity for the following position at its Edmonton branch.
, E' l* m$ u: @) M+ DRole/Function:
9 h8 X* l, E" w2 v% y) BThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
4 C' b+ K& q- N  n4 W: M' ~relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
* l% u/ g( k# Z& |" P5 \/ f· Respond to customer inquiries through inbound calls and busy walk-in traffic;
9 R# S' L. P. i· Verify pricing and availability of product;
$ u7 q3 i% d5 C, d; ^( D· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
, p% D! U, c" B4 }6 k5 z! T· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
1 u( _7 P! ]8 G· Process special materials orders in accordance with standard procedures;
* a: Q6 A3 B* S3 D4 d9 O0 n· Maintain customer data and update changes to existing accounts in the corporate
& G' X8 w: N% l/ odatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
' ]. E8 y% W. Z! glasting relationships with customers;
: C) Y/ \, d4 c( k$ V2 L0 d2 L· 3-5 years experience in a similar role;
4 L& [& l  M5 T· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
$ z5 E. j: A* I4 q! F· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
8 k* n$ X0 q2 X! W9 H· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
: M9 Q* P% o+ ?) u/ ?5 A· Stimulating work environment.
3 q! `7 G7 _! Y( e3 eTO APPLY:
Kaycan Ltd.
c/o Human Resources
. u6 u' Q1 n, M5 HFax: 514-694-2674
Email; careers@kaycan.com
! Q9 Z* ?6 [. C8 M; oWeb: www.kaycan.com.