Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
: K" E* G( A0 b( }2 D# [immediate career opportunity for the following position at its Edmonton branch.
0 I2 {# H" k1 g1 H$ c! v$ |Role/Function:
1 g1 p" ?9 N& {8 @2 R( aThe Customer Service Representative is responsible for responding to client inquiries both in
2 W# G; L6 _9 ~$ bperson and over the telephone while supporting the sales team by building and maintaining
, e* N, Q. Q9 {1 }relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
" _0 b  Y' _& K3 Y. S9 n' }$ R· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
" y* ~7 A  h5 W% Y· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
. L6 n# W+ t9 |0 i· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
0 ^4 ?6 i- ^; \: b1 y1 |· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
5 L9 o3 h0 P) z% s3 j' l· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
# t# a: Q: R- z· Competitive salary packages;
· Excellent training programs;
) o% R+ N* O1 O, k· Opportunity for advancement;
# o3 `. P6 S: k· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
1 F3 L( B+ j: a' ?TO APPLY:
Kaycan Ltd.
c/o Human Resources
& C2 s: k( t' k! [  K% Q" MFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.