Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
3 C. `9 _; h) B5 b  t5 @' c7 hassistance to apply for, let us know and we will arrange for an
' W6 U7 M: s7 z4 X" M9 Pappointment with one of the counselor.
7 g' k/ F1 L4 x. O
6 W7 i6 H$ ]1 cLevel II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
) U1 S6 K+ t. Z0 a4 t4 t9 tJob Category:Customer Service / Call Center
; r/ ]6 l4 u( |9 K+ ?" QPosting Date: 4/7/20112:13:00 PM
2 K3 [5 c# W: z8 u! L7 c# `Closing Date:5/31/2011 4:30:00 PM
7 k8 c6 r1 z$ g! RJob Location: Edmonton
/ Y' Z' s; s: O6 Z3 \
- K  ?) C0 Z% K6 MDESCRIPTION
; ]+ x1 b! k8 D
# M! A4 {2 c3 U2 [; J1 v. YAMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
# L- ^" c& l+ S* G  @(16-30) hours per week, Call Centre Representatives to work in the
# V& b- l4 g$ r0 w$ W1 DCall Centre located downtown Edmonton . The pay range is from $14.83 -
  R& m7 d9 I$ v, ]: d$ 18.83 per hour.
Shift Differential: additional $0.80 per hour for hours worked on
" @% H- e6 Q+ |; k2 v2 h* d5 Q( zSaturday, and $0.96 per hour for hours worked after 5:00 pm.
& M  ^8 R7 I1 t+ s1 ?4 a

# X7 |/ ^7 a0 `, s) L+ K( TThe Level II – Call Centre Representative assists customers by
1 Z8 V# g8 I7 H& P( wresponding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
* I+ i- z! x" x) t# o# ydelivering
4 A9 D9 X$ U0 r; C8 C- d" Lexcellent customer services by focusing on first call resolution.

' H- M7 X( s1 J3 x$ A
) \+ U! M9 C+ M/ u. ]/ x5 X9 _
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
0 q! k5 N7 e0 `' N7 r8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
6 T( T+ ?& i& Y% [( o1 O# qCentre employees must be available to work all hours of the Call Centre
. _/ z, Z2 H5 O  Y1 [3 K( k. wfor
scheduling purposes. Work schedule will fluctuate.
1 y5 {# c' `0 Y6 u8 D" Z" Q

' O# c. W7 k+ |0 k* L2 h
This position is administered under the Canadian Energy Workers
3 a4 S, N1 M5 ^8 K0 l9 y; Q! `Association
5 U% D4 j3 O4 c( F5 G/ Q0 UCollective Agreement, Job Posting provisions.
2 ~+ a, N4 o! [1 n' u; J4 i5 a9 Y
. `' M: C. H+ A8 _! fRESPONSIBILITIES

- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
1 A5 s7 e* d8 _* l& {7 |8 O2 laccount/service
- N. Q( K9 V1 J& \; dinquires.
$ T! m6 P, V9 a- Solve a wide range of customer issues in a dynamic, high volume
( n1 X$ P2 M/ Z5 G  t2 N, Y+ I8 ]and
) Y3 e+ B; |: P& ~- u- Lfast-paced environment using initiative, creativity and
decision-making
skills.
- Up sell, Cross sell and retain customers is mandatory.
# Q7 z8 R8 R: G6 y# ~. x! h- Provide information to customers relating to energy management.
# t6 Z8 S- v7 o# v: E) M- Calculate customer bills by performing complex rate calculations
while
0 O, b) ^1 E, V" G& A* Z  u  busing a thorough knowledge of various rate structures.
4 }3 @9 V' m* \# e- i5 O' b+ o! g- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
3 o- B2 e! J7 |% v$ {amounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
' k5 Y& L9 q- Y& q+ A( S5 M! \- Defuse potentially unproductive interactions with irate
- _$ v$ B: r. b& acustomers.
- Respond to emergency customer service calls in potentially
life-threatening situations.
- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
: x  a- i/ N: lcompliance
" p+ o6 c' T& G4 _plan.

4 u2 j$ K( v* MQUALIFICATIONS
$ N" O6 ]8 ^% [1 n, t# ^9 ^
% g3 x2 S3 ]! k) U1 ~  {7 K- Grade 12 Diploma or equivalent (applicants will be required to
0 k+ ~+ ?( X8 }0 Y: S# Y; h2 a1 c5 Uprovide
5 J9 @. h8 e% Sproof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
* Q2 z) C/ n& }  x% A1 x- |; k- Proficient keyboarding skills.
- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
* g5 s6 C' U7 A2 e& ?. T- Effective professional written and English verbal communication
skills.
7 y5 x2 b# _* ~. h' {- Flexibility to perform in a dynamic work environment.
* i2 U$ o1 O. U7 p! j3 I- Positive interpersonal skills to thrive in team orientated
environment!
* w4 ~8 X* ?  H+ S- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
* m" H% `( H: L3 A( {+ ~/ }) z, {confidential information.
; ^6 {5 a5 C" W2 z1 B% R# B% X! j- Clear Criminal Record Check.
4 z  u( h* s& ^2 y
Good luck,
3 u' t$ d& z% p4 G, R; ~0 L5 L
' B' @; G" L8 g, sKaruna Bhavsar
+ G8 h. m* U/ l. L
Welcome Centre
Supporting Aspirations Connecting Dots
7 O: v2 o+ T+ }! l  J
4 n( \+ I% F, `& G#335,TowerII
  [: I* a# B7 C% O- wMillbourn Market Mall
+ O' G& ?( |; Q4 U; z. f+ i7609-Millwoods Road
Edmonton,AB T6K 3L6
( c7 U6 s6 O8 ]" T  U5 t5 yPhone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真