Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
* Y* ]: z8 c+ O/ k; \' Passistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
! z9 z% K" `! W9 Y
4 ~9 i  t. W4 l& \Level II - Call Centre Representatives (Permanent)
+ k" ]8 u' V* a2 \% l1 X# \8 \1 YCompetition Number: 65A11 16
+ A( U4 U) n0 B( ~) D/ |2 eJob Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
6 o+ B( n8 _3 C2 UJob Location: Edmonton

/ _$ @: t) a" X; g- dDESCRIPTION

AMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
(16-30) hours per week, Call Centre Representatives to work in the
8 R, z! @: J3 r. Z9 V6 ~2 i8 [Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
Shift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
& K6 l9 H4 n/ B8 |9 Z
2 s% W" X4 L  d! e, D) Z; S
5 [' k2 ?' z$ s% fThe Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
4 c4 E* L2 W8 o+ Fdelivering
& R  y1 i4 I; Bexcellent customer services by focusing on first call resolution.
, q# _1 ^% N& J9 _, @$ x' a. z

( B& x* D% s# V
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
. [' P1 Z6 f0 |: @+ k) Q6 aSaturday
& R( v; @5 t5 R7 H$ @' l6 ~- O8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
9 x5 g7 D, n) KCentre employees must be available to work all hours of the Call Centre
$ d' q% `* s$ E. F( u9 n0 ~, Y1 mfor
  O9 b" C2 q3 R( G: Escheduling purposes. Work schedule will fluctuate.
- Z! P& m: }! A" ^: C5 `

( ?+ n0 U8 R% F9 O, L
+ v, {1 n0 q$ `4 @# t% R. O; eThis position is administered under the Canadian Energy Workers
Association
; S' R" r  j/ \1 X, uCollective Agreement, Job Posting provisions.
6 X: V; v4 _) ]5 e( w1 E- }( D
RESPONSIBILITIES

2 P: n/ {5 T% F, q) d6 Q5 I- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
8 U1 _- q4 w0 Laccount/service
+ R; R' p0 y5 S+ r' v' ?inquires.
- Solve a wide range of customer issues in a dynamic, high volume
$ N' ]  n' o  h* |) w/ [- sand
) |6 M- R- [% `: rfast-paced environment using initiative, creativity and
decision-making
0 U& R( ~  d$ H" a* eskills.
- Up sell, Cross sell and retain customers is mandatory.
- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
/ l" t" p% Q( m! h/ u7 e# ]- Wwhile
, x/ ~9 m- L* D0 husing a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
6 s- @; w9 ^* v2 u' d1 g; _- Process customer account information in a measured real time
environment.
1 z3 V. ~8 @" p% L- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
customers.
- Respond to emergency customer service calls in potentially
3 p8 E) t: S! _$ N+ K# h' K) W- Z6 glife-threatening situations.
- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
compliance
3 R- u( {  S2 e  F6 ~plan.
/ G$ s& u5 z; r0 o0 _
  H2 S& q" y( @3 UQUALIFICATIONS

; x8 i: U# W" Q% s- r- Grade 12 Diploma or equivalent (applicants will be required to
provide
% z  i% z! D; `% S; Zproof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
% L" s* ~- v  P, q- ]1 T- G8 fworking knowledge of Windows XP.
- Proficient keyboarding skills.
7 g9 m& M" |3 \; w* f9 B. t: |  m- Call Centre experience desirable.
3 n: \6 U  ^) @& m" Y" k- Demonstrated reliability and ability to work rotating shifts.
3 C5 [$ z1 p( ?$ y# D# `, C- Effective professional written and English verbal communication
skills.
& r" O6 [# s/ e. Y- Flexibility to perform in a dynamic work environment.
4 b  e" K) t9 \- e: ]" d7 C/ [. y- Positive interpersonal skills to thrive in team orientated
3 K* z, Q) j! X3 w0 E3 s! penvironment!
- Accurate and attentive to detail. Strong mathematical aptitude.
' C2 Q' A1 ^5 i" C2 Q, _  C- Demonstrated ability to work as a contributing team member.
5 N% n* _$ M1 L; ?6 ?- Ability to apply appropriate judgment in the management of
confidential information.
- Clear Criminal Record Check.
% N3 K& p$ Y, e* v1 n
4 c! t8 Y- @2 YGood luck,

Karuna Bhavsar
* Z+ Q6 @" {9 v# a5 |
% z( S$ ?" o2 i5 _6 j9 cWelcome Centre
/ o3 ^5 @* y0 ?$ H) T" q2 xSupporting Aspirations Connecting Dots
, k* |% t$ J7 P3 R# r
' w# m" i7 K" Q* e4 P1 l5 x#335,TowerII
+ @9 G6 S+ A6 \; \" G$ HMillbourn Market Mall
7609-Millwoods Road
Edmonton,AB T6K 3L6
Phone # 780-462-6924
3 z4 T! a9 [2 f% cFax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真