Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
2 b1 h5 }- T2 @1 p+ `- E5 kassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.

% I- B6 s8 _% K: X' Q( JLevel II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
Job Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
6 [9 [" Z3 Z. A% ]% CClosing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton

: w0 T* [$ {! v3 B9 A' QDESCRIPTION
: K7 B9 I; D0 K) H& m$ }; T
AMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
. B$ y1 s( y; R7 q9 y+ f$ s(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
* d6 C2 m# a' D' _Shift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.


6 Q# W, _) r% u# S' ZThe Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
4 N: M+ @; X, r4 q/ }2 Scomplaints received by telephone. This role is responsible for
5 C2 G' V$ y6 ?3 kdelivering
excellent customer services by focusing on first call resolution.

, k9 |, O: S+ H/ s- C1 d

) j: c/ B' Y* `The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
for
  k4 B0 _2 ?' Yscheduling purposes. Work schedule will fluctuate.
6 f0 \; `3 s) ?: J, [
5 y! R' _- n, @3 E, G$ n. P; m

This position is administered under the Canadian Energy Workers
6 b6 t8 \& ?& H. T3 u- iAssociation
# g/ O, q$ g( G4 BCollective Agreement, Job Posting provisions.
1 E# s5 w: F8 M; C2 Z3 g
RESPONSIBILITIES

4 a, [/ f1 Z/ q: h- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
$ E4 k0 X: Y- Saccount/service
/ c& ^9 z2 @3 @3 G7 n0 minquires.
- Solve a wide range of customer issues in a dynamic, high volume
, P/ W, ?6 Y7 g  [and
% v8 H" ]8 r& @) d6 k& {fast-paced environment using initiative, creativity and
. u. F% q8 K' _0 qdecision-making
skills.
% D) w( b  Y/ @4 w/ A- Up sell, Cross sell and retain customers is mandatory.
- Provide information to customers relating to energy management.
3 M' s2 K9 k& h$ F- Calculate customer bills by performing complex rate calculations
& ~, F0 i( K7 Y, dwhile
* s" p; K) @" ]4 fusing a thorough knowledge of various rate structures.
0 Q: j4 Q* E. i- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
8 V* Q4 W& {6 ]3 Q6 Pamounts, account status and receipt of payments.
% D# `0 H; B; q; K- Process customer account information in a measured real time
environment.
2 ]/ \" o. g8 a  |! p- Provide caring customer service to all customers.
  {6 A$ P- \/ Z) s1 V- Defuse potentially unproductive interactions with irate
0 X. ?2 s5 l1 i# l1 j3 s8 pcustomers.
7 l! m0 |  q5 Q) G- Respond to emergency customer service calls in potentially
8 V6 G1 T& {3 C8 m1 h5 n4 v9 |life-threatening situations.
- Work with minimum supervision.
3 A& J  L* r7 P' a. H- Understand and abide by governing legislation, codes and
compliance
! f0 {2 A, \- {& X6 g+ z% Fplan.
4 B* y* k6 Q% _- h- z
9 j) G3 \# d0 ~0 B+ j5 q7 eQUALIFICATIONS
% X4 k: w- ^0 J7 }9 L
) f. r9 C& a9 L2 e5 L- Grade 12 Diploma or equivalent (applicants will be required to
/ t0 m0 q! U+ r% s+ H+ cprovide
4 @1 f2 j' ^: }7 X1 r5 h1 R1 Mproof of education)
# X# [0 v' i7 y0 p1 `- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
  i+ S( d! N! j: c$ \) W0 g2 e: @9 k- Proficient keyboarding skills.
& r* w6 e9 s1 }$ a( h- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
( A7 k+ U/ I/ r5 x  }* g# V- Effective professional written and English verbal communication
) w* _+ g0 q1 o/ J9 A+ iskills.
- Flexibility to perform in a dynamic work environment.
& D3 k& D4 j  U$ d( b1 t8 R- U- Positive interpersonal skills to thrive in team orientated
4 {3 W6 @6 [- fenvironment!
/ {! `# _3 p2 U- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
' \+ x( i5 b( L. [+ Q/ s2 E0 O# G- Ability to apply appropriate judgment in the management of
" v. S0 ~. c& C8 r% t, gconfidential information.
- Clear Criminal Record Check.
6 V- m5 D" p# n3 X9 \
Good luck,

Karuna Bhavsar
* P8 n* \; A$ t2 O! @/ F( r" V( V3 t
Welcome Centre
Supporting Aspirations Connecting Dots
5 Y& J9 z5 ]1 Y6 V% C1 f
( ]% b# ~9 D. d( z2 D#335,TowerII
6 X! s; H  W5 ?' L4 \, B# v/ FMillbourn Market Mall
" h4 B$ W4 ?' Z0 F; c7609-Millwoods Road
Edmonton,AB T6K 3L6
Phone # 780-462-6924
/ k/ B) G( e3 @8 OFax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真