Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
  k, L! Q$ |7 D# W! j3 B
Job Responsibilities:
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2 c7 L4 D, x  _. J, y/ GReception:
, {& W9 y( L# w& B1 @2 @) V•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ f2 E9 v; b$ {•        Answer multi line telephone system
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/ K# o1 C, [* S! nAdministration:
$ T1 m) F, _- I•        Schedule client appointments and counsellor workloads
5 y6 `+ J; b: Y+ Z8 x2 @( q•        File and organize paperwork and files related to client visits
( I6 S9 W# m) J•        Input and manage high volume of data
•        Update and maintain databases
1 H0 M: c) ?2 X9 N# p) c. }•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
2 _: v7 f1 L* a# J0 H3 o•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
% v' m; j3 o& e•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
/ x) J9 I) G' {0 M. b/ m. U, }0 ]•        Thorough knowledge of services and programs offered by the Counselling Centre
8 E/ Y  U- _* Q•        Ability to handle inquiries about programs and services to other community agencies and to clients

, y; B  w) q/ l8 ]: U8 W# j4 iQualifications:
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) s$ ]/ `5 J6 X  A$ q. `0 S6 A) l  ?•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
4 T. {! G. W% l+ e! D•        Excellent verbal and written communication skills
( U# r! b& U" t3 w+ {# L•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
+ u& p( n& U0 r& n, r•        Knowledge of HOMES database an asset
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How to apply:
5 q" E8 V. K( ?  u& m& w( w( BPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
9 F! _7 F9 p8 d% WFax: 780-425-7467
Application deadline: October 22, 2010