Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

" d1 x: v. b' gThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

# C, Q) \( r, x) g# r# eJob Responsibilities:

! I  I/ p2 L. ]- V% vReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
' ^' D+ }- H* Z+ N$ i•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
( J! F- O* H& t1 M3 K" {# {8 u•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
' K4 x. v+ ]& s: g+ Y* s•        Update and maintain databases
' c7 |: }& b6 i6 w+ r( T3 E+ d•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
# b; H  ?! ^$ `, g( o2 C8 H; \3 N•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
5 w3 `$ _$ i# s7 o•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
# q9 C: Z) a* p$ m
•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
9 [  F: A  W9 Q; A- l8 h•        Able to interact positively with a diverse population
•        Strong customer service skills
/ d2 ]' G; _3 R5 d0 V•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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' U! Z4 h/ y; _" n5 \# K) `8 U0 y, eHow to apply:
0 ^( |* g6 r  ~$ @' q1 xPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
. j2 d+ x& p& Z! R* p  ]; s, TFax: 780-425-7467
8 z. @5 ^3 [! }Application deadline: October 22, 2010