Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

3 V1 f4 g/ P% ]Job Responsibilities:

/ U) N: Y' _# o8 eReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
, B" p' G" l6 u4 s& E" c: B2 L# A. H•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
1 X7 s- u# a+ Z•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
! D7 w9 J+ [* ]$ e1 T* u/ j+ B•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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/ r9 o9 K9 P3 _* Q1 ^" ?# m" ]Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
4 [( h1 K* w( ^, R* d) u5 Y•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
1 @- r8 L) A9 e8 {+ B8 ]•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
# [: T* `9 B4 h3 u" x2 H•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
7 r! O3 ?0 M9 eEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010