Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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0 P. T1 Y" O% \6 w+ i& @This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

& c  V: g, e) O: K7 h  pJob Responsibilities:
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) m& S4 \0 G; ?% _8 g0 C# g2 eReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 Y5 s, w6 x2 e4 X5 L0 K•        Answer multi line telephone system

3 q- U+ L# U# u" }0 H9 a' v+ G- r% YAdministration:
, }. ~( \" z% ^+ ?: Y: K; Z; P% d•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
/ |/ L. N7 t3 N" |1 _- M$ a' Q•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
8 a' g7 ~3 _# W: a•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
+ Q5 R9 k: y* t3 r% J7 \5 j•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
* m/ W6 a, U  X- @•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
* ~8 U5 `2 @# T2 ]5 Z- T0 qEmail: recruitment@ywcaofedmonton.org
$ n4 ^8 ^: T8 p' jFax: 780-425-7467
. E: S# b  A: w. W0 x5 f3 g, EApplication deadline: October 22, 2010