Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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- f& N8 D$ K* D  q, J: g" mReception:
0 A) N( c' h6 M•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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$ y" F3 v; b- y7 q2 wAdministration:
$ O* ]+ Z/ J, s- I. `•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
- i; o2 @- e$ Q, d' X3 j. f, |•        Input and manage high volume of data
0 i0 Y" r  w6 a) s( e: m6 @•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
% h) l7 I' h! G# e) x( |•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
4 [& n$ l$ _. v' b•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
/ x9 C3 t' h. \  h% B" P/ }) b•        Detail orientated and ensure accuracy in work
# d( s# K( r# b7 ]7 v& m+ [•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
8 [3 }* R1 |( x3 `' N7 P•        Knowledge of HOMES database an asset
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) {% N2 Q. [( d4 n8 MHow to apply:
Please submit all resumes to the Recruitment Coordinator:
0 X$ q4 d' H( ^" }Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010