Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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) I2 q# \4 a- Z" }6 |& r. I7 d- zThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

! {0 r1 O$ a% Z. x; ~Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
9 v( B$ m0 L6 J& g/ |- ~•        File and organize paperwork and files related to client visits
( @6 z* O+ c% t: d•        Input and manage high volume of data
! W# I' n3 ~  @& v) y•        Update and maintain databases
# e; ^. U1 w% @- O: H8 {•        Generate monthly reports and statistics
- f& U8 }( r. a1 k8 ], d•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
. U; l6 x0 E% O$ G1 R' Z•        Write and revise business correspondence and forms
# J$ f6 t# b2 T; E( \•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
$ t7 \- P* Q- V2 @•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

/ d$ A. p5 \/ t9 i9 @•        Minimum two years experience in areas related to office reception and office procedure
, X' I7 j0 s  l: T3 M) o% s7 T•        Proven experience and proficiency in Microsoft Office including ACCESS
5 n& n' ]; m. q  g- q•        Excellent verbal and written communication skills
7 G# m$ `. B' I0 C+ U' W9 W•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
* J  m% `" i2 D•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
' _5 V" ?0 G1 D( q/ a3 f; R- A" a2 @Fax: 780-425-7467
Application deadline: October 22, 2010