Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
) s+ n* f5 f* M2 R  y2 d0 n! |5 s
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
  U7 ~( z: H. `& U- ^7 J
Job Responsibilities:
& ~2 ^& E- q/ d# i  J+ U0 {
Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
1 C0 S  i3 q- K
( l3 Z- f9 j" y& C) e7 ^" j, D+ nAdministration:
! f# z# h2 K# w0 B3 G; e1 m- X$ {•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
, X. E: t/ h! V•        Input and manage high volume of data
" u% y- J9 n+ B•        Update and maintain databases
•        Generate monthly reports and statistics
  w( R$ T+ G+ E8 Z, w  Z4 y7 l' j•        Organize and directly support group materials and documentation
( J" n3 ^9 u/ s  g; @9 q•        Process payments and complete weekly deposits
( R6 K) k- l7 @: R•        Write and revise business correspondence and forms
( ^/ s% o% w( G' G6 o•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
. ^( k& J4 R, t% R•        Ability to handle inquiries about programs and services to other community agencies and to clients
8 v* @7 h- I4 A! `; h! d( H5 c7 d1 h
+ _/ F' D+ l9 DQualifications:
$ j3 [& q* r+ h# u: F
1 B' N8 \9 _& x6 Q9 }: c•        Minimum two years experience in areas related to office reception and office procedure
* z. X3 B! Y: V! v•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
- _/ l! V, D" N9 h7 a( h: M' Z# V/ T•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
' m9 Q# R$ J4 ]8 E4 C•        Strong customer service skills
•        Strong organizational skills and abilities
: b( I$ i* u7 m( B  Z) ?•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
  r3 }, r$ [, [  `' A) i) [Fax: 780-425-7467
. [. }; N! ~$ W4 S& E# e% JApplication deadline: October 22, 2010