ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity
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- V6 f% n# c6 A8 OPosition Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
, d2 l2 r  M  H# d9 bTerm: 1 year contract
Hours of Work: Part-time: 21 hours per week
: A: U# E  z4 x3 K& I; W$ z# rClosing Date: October 5, 2010
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Job Description
+ v- W* H* y5 u$ Z' u-Answer multi-line phone calls professionally, politely and directing the calls correctly.
  ?3 T' L" v) _* L: D-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
* f# c! N/ C% ?+ E- I-Reports to the program manager and provides clerical support to all members of the ISP team
& L  u( j2 D5 j: f4 V) F8 a-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
-Train and supervise volunteers at front counter or reception
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Qualifications:
-High school diploma or above, two years or more related work experience
-Exceptional customer service skills, ability to handle multi-task requirement
" c' a/ E( |4 G' Z7 O-Works well under pressure, ability to work well independently as well as in a team
2 i! J0 z# g- F  Q-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
" O+ l8 l3 W7 P" r6 L. E9 Z1 i-Requires police security check at the expense of employee and child welfare check

, z4 Q2 V% v! \" g4 HDetailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.