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Customer Help Representative - Edmonton – ADV1474/ V, s" e9 i1 M( z. P" S
: F+ U: M# i) P( }" v( GAbout TELUS: V+ {/ @. V! p5 W6 g; m# Y; R
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 1 N1 ]+ L# h7 O4 _2 S/ u8 p6 i3 n
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Key Responsibilities:1 ~$ I/ e- L' T- {
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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4 D4 `+ q" w. T! `You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. : o+ ^" I$ C# e: J# v
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# @: ?, Q" k2 Z7 ?- @& W In this position, you will:
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" S0 _% k& p" q' r0 E, M" ?9 W) lProvide service to TELUS customers.
Z; g" V" l% @8 }# \6 n8 Y; TIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery9 y) {$ A- m8 A' K1 R6 q
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner6 R6 t. C1 ~7 a9 G( p# [
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.3 ]. ?& M: ~2 `. y: D
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications # E( z2 s6 A% D% b$ A8 K( x2 z
Required Knowledge:3 N$ y% A$ V, {: Z: P
1 m9 w! v# a4 I6 v/ @Technical knowledge of data/IP products and services.9 ~0 ^. C k" y6 \9 R/ M3 B0 `$ U) t
Technical knowledge of voice products and services is an asset.
& s* Z8 b0 H/ Y( Q, k# \; s# u8 u$ RTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.+ u7 `4 S8 u, P- U/ R: }5 V
Familiarity with trouble reporting systems is an asset.
6 t \& i! D% o7 S& C+ TSuccessful experience in a customer service environment.+ Q) y5 h( S' T; \% C
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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) }; ?% m' C# x5 A3 J3 z$ |4 _Required Skills and Abilities:2 P# z6 T P% _, H* W, |6 \
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Must have exceptional interpersonal, oral, and written communication skills.
( L2 w' f( m: k8 P( j" Z) vStrong problem-solving and trouble-shooting skills.
O9 Z r5 _2 {; C+ s% d* Y2 {, rAbility to work independently with minimal supervision.
# F" B4 o+ |2 K. z; v8 z2 QMust maintain a high degree of accuracy and attention to detail.$ n- M0 |3 t4 C& b* Y" c
Ability to effectively compile and analyze data and make sound recommendations.: {2 X B: R. x1 \$ I3 F- |
An aptitude for recognizing and creating sales leads is an asset.
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, ]5 y P; q* e- o& h: r6 U Additional Requirements:
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Reliability and regular attendance is essential.: j* s! J5 F% |2 L" X& x
Must be able to work in a measured and monitored environment.
, J6 z! `7 d: u' OAbility to work efficiently in an environment with limited ability to move about.
: }8 g# D& I2 A$ U) T# f) U( Q: qMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).8 W* I4 |7 }/ Z: |: n
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.* o1 T$ p: _0 D6 j' Z
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TELUS Values in Action
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' l0 f% [4 l0 o7 I, q; STELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
' U# }" o, D% i/ R# a1 R, RWe have a passion for growth
3 U; m0 @: N' _. Q8 m8 b0 iWe believe in spirited teamwork
@ j3 {9 Q4 ~( M4 F8 F* uWe have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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