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Customer Help Representative - Edmonton – ADV1474
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+ _0 ?5 I4 D6 E( C* r: y. ^/ BAbout TELUS: K. j v6 y/ s! }5 V& G
( Z3 W0 M' r( c4 G' l- Y4 ZTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. $ V$ G# Z, f6 q$ G! g: a
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Key Responsibilities:+ V' J+ p! H' r
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.3 z* _+ P c7 _; b" W, [# S
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; M1 B& k% X6 F6 x) w8 r4 l! YYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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Provide service to TELUS customers.7 C' j. ?' I* g; S1 k
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery- n3 c# N% g. a2 y
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner" C8 }8 }7 s$ U8 G3 Y0 d: v( h2 K
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5 c- F0 Y2 W( w* t2 J2 Q9 g5 A In return:3 m1 H3 s$ B& N2 L0 L
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.8 d1 [4 ^( A& d0 p
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Qualifications . N- {0 u. V& z3 X5 ?' V2 E# v
Required Knowledge:
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. t5 L5 \& N9 l' O6 A& fTechnical knowledge of data/IP products and services.
5 W' {# Q$ K! w* O1 nTechnical knowledge of voice products and services is an asset. R& J* x3 t* I4 E
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
# ?& _' q1 b7 Y6 |3 F! T8 r+ @& VFamiliarity with trouble reporting systems is an asset.) x. x) x5 [7 A+ z; _
Successful experience in a customer service environment.* ?' p# b. F H; h
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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# j, v0 A, W$ dRequired Skills and Abilities:+ W/ z9 p, a, I* M" c" w: C: s' D
& {4 N# k# _& T' g. f6 y6 S6 GMust have exceptional interpersonal, oral, and written communication skills.
4 }) ?$ d Z6 P) t+ NStrong problem-solving and trouble-shooting skills.
& P: R4 X- @4 S- uAbility to work independently with minimal supervision.& E4 o _( B) S$ R
Must maintain a high degree of accuracy and attention to detail.6 Y, U: V6 \* J! M
Ability to effectively compile and analyze data and make sound recommendations.1 g3 F9 Y# `. v* A7 V0 V
An aptitude for recognizing and creating sales leads is an asset.* |, O5 ^, p/ o1 G" v
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; n( G+ I3 H$ h8 A! w p Additional Requirements:
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9 M4 C" h9 g* f2 {$ f" XReliability and regular attendance is essential.4 g9 i" n" Q9 }! X$ ], n2 M
Must be able to work in a measured and monitored environment.8 l: M7 j% i: u# B
Ability to work efficiently in an environment with limited ability to move about.
/ a: e2 z' P1 m& x8 Q' NMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).& B: V. T' z9 K( e; i) Z: [' n
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action T# M3 S6 i( j1 M m) E
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity8 k r8 `( N/ K
We have a passion for growth/ g7 f0 a) c0 K) N" \9 Z5 @
We believe in spirited teamwork
2 I0 L/ s: ]# ~+ Q7 Q0 G2 cWe have the courage to innovate6 z; k' @" ~ h" l$ m
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6 q5 t5 T6 d- \6 Z. \ oAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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