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Customer Help Representative - Edmonton – ADV1474
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1 _" v5 u) B" Z$ X2 A$ G, `' MAbout TELUS& P3 o) u% C+ V! Y2 s
' ], e* T0 e5 ^TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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+ { f0 i% M* [; f6 tKey Responsibilities:1 _3 Z6 j( l3 d$ G7 X( Y8 x
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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# W" _; S9 ]; P8 [7 VYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 9 D) z3 k& X! r) c. g9 j9 c; b
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In this position, you will: 0 Q6 ^* k& J; V6 Z; z( f: E
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Provide service to TELUS customers.; v P; D8 B& _$ M# [
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
3 _( k3 ?# Z9 U1 P% tHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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% G# l+ I U( ~8 Z$ W0 Z In return:
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6 B, _) `& k3 U9 EYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning., w2 z2 k2 t# s# p
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0 g+ G7 ~: V4 }- ~You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
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Technical knowledge of data/IP products and services.
1 k" m/ d# y# D0 S! }! H. kTechnical knowledge of voice products and services is an asset.7 g! L/ V' S4 l. O
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.7 k" N/ d- z6 L! j
Familiarity with trouble reporting systems is an asset.' p6 N+ A7 r- r) m" _6 H
Successful experience in a customer service environment.: t7 m) k: l$ _, R% B/ a- p
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.3 k7 S9 }, B. Q) r9 v6 s, J
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# E' J3 ]0 X4 P+ v6 R* URequired Skills and Abilities:
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+ I$ C' @, S8 @$ s I( k8 v" LMust have exceptional interpersonal, oral, and written communication skills.9 d' U+ l+ A: ?3 Q! x+ {
Strong problem-solving and trouble-shooting skills.
: i% p2 R. b2 q6 ^Ability to work independently with minimal supervision.1 K4 E/ D7 u7 x; q& t4 F9 |
Must maintain a high degree of accuracy and attention to detail.% H1 M: h8 j! O
Ability to effectively compile and analyze data and make sound recommendations.0 P& S$ W3 e. ]
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements: " r8 P9 z- h& N+ y; D
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Reliability and regular attendance is essential.
& D- D0 B1 U0 }/ @' p) c! A3 B: g( qMust be able to work in a measured and monitored environment.+ `8 L$ d. w4 h+ ~/ e8 O
Ability to work efficiently in an environment with limited ability to move about.' @; r! E! K) s" G! [% \
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
& X# g- ^" F% x/ E$ O+ nThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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5 c5 Y& g+ r0 h4 i$ n- [We embrace change and initiate opportunity8 M6 U2 Y, s' ^8 r# l' d
We have a passion for growth. f! ?& G1 K4 a2 ^
We believe in spirited teamwork6 @5 o: c- r" E: f/ M, X1 {
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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