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Customer Help Representative - Edmonton – ADV1474& u+ X3 T; z! G% a& b' |0 r, i( u
6 I8 ~9 k: E3 w9 y3 X9 O4 OAbout TELUS
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; u# B5 O% O, L2 RTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:
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- ?6 Y( A. H: k4 ~" G& JWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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* Z2 a! E- S8 j: ~You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 7 [9 a# {7 s6 t0 ?. o& ]
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- B* o: K6 o% x In this position, you will:
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2 R) j* I2 |" @" W6 X% rProvide service to TELUS customers.& V, R. b. F8 _5 n
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
2 A+ L6 O) V+ P$ Y4 NHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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' `+ J# y( ^' x0 w# ]You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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. r. l+ m6 L2 I* f- MYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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8 k4 x1 F& {# V+ D/ m- I% AQualifications
1 f7 x1 M3 f+ E7 w' |* ZRequired Knowledge:
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& X6 R* G9 w- ATechnical knowledge of data/IP products and services.
I, M7 [6 |4 }Technical knowledge of voice products and services is an asset.
# v0 M$ J% F6 W5 d. |7 c. CTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
. `( @0 [! |) P& t; r# B% lFamiliarity with trouble reporting systems is an asset.
! U/ y7 e4 q2 E6 E7 X( ~5 _Successful experience in a customer service environment.. @: V; K5 W7 q) V, c
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset./ y. z2 j9 ~, Q& L" d
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
8 T- _+ j$ ^1 z2 ^. \/ s+ b3 LStrong problem-solving and trouble-shooting skills.9 q, w& c8 q) b& h8 h
Ability to work independently with minimal supervision./ H0 |3 g7 F0 k: \& Z; i
Must maintain a high degree of accuracy and attention to detail.
2 Y9 ]5 b6 h2 L" YAbility to effectively compile and analyze data and make sound recommendations.- o U- r0 o- C; x% z$ T
An aptitude for recognizing and creating sales leads is an asset.
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1 Q/ ^* I" y" _! g! {$ U. E1 c2 M Additional Requirements: Z/ i4 Z( `5 N b: D
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Reliability and regular attendance is essential.
: s! r6 T+ w- ]Must be able to work in a measured and monitored environment.
, o" h( v9 ?" G6 F7 F2 c/ h2 i eAbility to work efficiently in an environment with limited ability to move about., A6 F5 f4 E% [; ~
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
) q- w5 ~6 E( j1 v4 fThe successful candidate for our Customer Help Representative must meet all applicable testing requirements., z& S. N/ B, e- P, X
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2 x! h/ w7 U3 y% q7 i# A TELUS Values in Action
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% ^7 z6 V# S4 FTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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$ k' e$ O- w/ Z$ w8 QWe embrace change and initiate opportunity
( ]4 z# F7 j% E f$ ~/ SWe have a passion for growth2 Q" F; i- Y* x) E. q) ~, B8 }
We believe in spirited teamwork% z2 e8 {8 q9 N9 `, h
We have the courage to innovate
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( X5 n% y& k _5 BAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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