Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

% t% J7 g% v# b/ zAbout TELUS

0 V  _3 c) \" i3 w5 aTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

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8 k- z( R8 a$ Z2 p, I. SKey Responsibilities:
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' U' c! ~# `/ N" c- nWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
8 c9 q! ]* W/ p+ f) |Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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, S) z$ i' y% R, H4 G' e% QYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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% Z; S+ u- j. _) x/ N+ ~Qualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
7 s0 F& T0 X" ~Technical knowledge of voice products and services is an asset.
' \0 w! E# j5 M5 mTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
2 J: c2 ?+ b$ w$ vWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
) k4 X. L8 U+ E1 cStrong problem-solving and trouble-shooting skills.
; b# [  a- [% ]; |( t5 BAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
# Z1 F2 E: F2 i- F1 \9 B" zAbility to effectively compile and analyze data and make sound recommendations.
3 G1 ?  Z' e1 W$ W* E. q$ x9 F% ]An aptitude for recognizing and creating sales leads is an asset.


Additional Requirements:
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' f! [1 i, A2 _* u4 f8 C  hReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
0 M" Z+ K0 U6 L, N! i. k$ C5 AMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
8 V' I5 _& [' d7 n( b) d* ZThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action

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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
7 z, _% ^7 K# h5 GWe have a passion for growth
We believe in spirited teamwork
+ c; u( g" Q6 r* |We have the courage to innovate
  

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
3 r9 x. ?/ A: m1 g据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了