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Customer Help Representative - Edmonton – ADV14740 i6 }7 ]7 g9 @- E! a
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About TELUS+ K1 L. W! N: ?: f( l$ I, X
0 L4 u0 c8 F& t0 s$ i6 JTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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# F; k8 \7 n* c% m1 L( \Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.& W, i# `! x/ J
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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% `6 z9 s7 _$ s5 ^3 j5 y In this position, you will:
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; m4 i& Z0 J" _" FProvide service to TELUS customers.' D# N; @% Y4 M! V- W7 u% M
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
+ W" v1 @; `) j, ~Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner U- G% G2 W: G5 D
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8 @3 w* d3 \" Z/ S% d In return:# S' O ^6 g3 O, V) Q+ C
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. L4 c1 o/ p Z$ C$ wYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan. F0 n1 X% l: O7 P
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Qualifications ) W/ C$ y+ |9 `( ?
Required Knowledge:
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9 c4 T! k3 }( BTechnical knowledge of data/IP products and services.
0 g) ^! y9 `2 J2 gTechnical knowledge of voice products and services is an asset.5 |7 ?: s1 A) ?$ T# _
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
' `0 `7 [: R) V4 J) |2 y$ Z8 OFamiliarity with trouble reporting systems is an asset.; t1 t. q$ Z2 H0 `$ `. `5 b
Successful experience in a customer service environment.
' r, w; a3 Q4 m; u: D* [Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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* U; w) e9 I2 {3 r: EMust have exceptional interpersonal, oral, and written communication skills.! S; p% b4 y1 {3 ~
Strong problem-solving and trouble-shooting skills.9 Q h' o7 B; t* U. t3 D: [
Ability to work independently with minimal supervision.5 s9 r* O" @- w5 X# q
Must maintain a high degree of accuracy and attention to detail.
: f; g: L r0 L+ M2 hAbility to effectively compile and analyze data and make sound recommendations.
) g& x* Z X3 AAn aptitude for recognizing and creating sales leads is an asset.: I$ W" z6 p' S* h, {) B$ z$ B3 z
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Additional Requirements:
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Reliability and regular attendance is essential.
4 B& _8 d! s5 i9 U) G# x8 P0 n4 T% F7 QMust be able to work in a measured and monitored environment.
8 [! e% i C6 K$ {1 w9 LAbility to work efficiently in an environment with limited ability to move about.$ ~& d7 O7 x) {: J2 H( U
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
* B' }4 r: O( qThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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, B" J* ?! O, p0 \$ _ TELUS Values in Action' W0 |8 n$ e. c; S9 n) @( c' t3 a
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M2 w- `& [/ s+ I, HTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;- o0 L/ Q3 a( u9 j$ P2 b5 [. @- u
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We embrace change and initiate opportunity
; K; C2 c( l; a4 i6 N* H6 J2 t6 RWe have a passion for growth* S% K! |) b/ N% s- T$ L
We believe in spirited teamwork Q0 {% d& S! S g
We have the courage to innovate
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; e3 v$ }7 Y% I8 J% T: W6 q: CAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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