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Desktop Support Team Leader
8 I0 Z! o9 t& m, s/ qSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
9 J0 Q" o9 X( v+ P& JCorporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:
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" A0 N( D2 R5 F5 z) c& b1 d. \The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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4 T  `2 B0 e1 F: e· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

# m/ V: N3 l+ a+ O& V· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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9 F* y' U5 s) k, O· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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% b/ O. T& a% DJOB REQUIREMENTS:
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  U3 ?" e# G3 s+ G! v· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

* R4 N' y6 j5 M, o* T* X· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

& }; N. F  B1 T/ R- [- W8 K8 s! f· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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( T2 r$ p& L7 n; z8 \7 WHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

) p% r5 @4 ?% M. U21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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/ p/ n' N$ n3 w2 S) u& m3 y3 DGENERAL:
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0 U9 L- @0 h1 p5 P2 TCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
* s7 ~: L5 o' EClosing Date: 十一月 07, 2005


- r& _1 H. i5 mApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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