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Desktop Support Team Leader
' N' A( K( O: hSystems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
8 [2 J+ ?, r8 Y8 w, }2 pCorporate Services - Customer Support
" @" R% L2 S% q  I! hWork Location: 12th Floor Century Place


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8 S$ U* Y  |2 qFUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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: g/ n  ?: m8 O  J3 h2 h· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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0 a7 M' X- [! j% c) S6 s: A+ T· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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7 I+ S% Y7 T' E, _: z9 uJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

' k/ b" W" V. @8 b2 v· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

2 k  N5 @- ~8 m* a+ p& A· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

' T1 `: {5 w8 n* P" D5 c3 O% \· Strong technical, communication skills (both verbal and written) are required.

' P. e0 o0 i: l3 l, C8 a* `% T9 S· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

- @9 ?9 W, r8 p8 s) ?+ q0 H· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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- K, Q' |; U. Z7 {: W6 ^( r* U7 |HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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! j- |, m8 A# k! CSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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6 P/ r1 }* ~8 K% cGENERAL:

( V! C: l7 g9 `Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

, y. Z5 H9 t$ J) Q5 ^' J) PThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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) ]- s  Z! D+ _Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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