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Desktop Support Team Leader
- i- B4 I0 s6 g7 cSystems Analyst III
4 @6 ]6 m1 k- ?5 }" j3 ]  X+ NJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
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Work Location: 12th Floor Century Place
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FUNCTIONS:
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1 u* N0 [4 Z. T( FThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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4 S: x( e4 z7 j9 F* x" u· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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4 c" A8 S0 `5 R· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

9 Q( `" q+ A! c- `% p$ p· Establishing standards, procedures and documentation for the Desktop Support area.
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) y% V1 j2 V2 M0 b( A· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

( Q$ n- c; H. s· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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2 Q1 i7 D  w. ^  y3 {- x5 K. G· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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  C' a! w( H" R+ X! z9 }2 |% Z- HHOURS OF WORK:

5 G8 y+ Y2 m/ w- r$ B- B) ^33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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SALARY RANGE:
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( B5 K2 v( e; H2 o  M21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

- e) B' T5 U/ p9 j/ Q, _5 JThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
  Q1 P( G8 Z) E) b( A* ~' oClosing Date: 十一月 07, 2005
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1 _% R2 L$ w3 Q! a' pApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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