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Desktop Support Team Leader
. [! G: b/ G. SSystems Analyst III
( K7 N4 ]" s) E+ I$ V3 B7 WJob Requisition Number: 90440
4 Q, p( A  v3 c1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:
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) X7 S! F/ _$ N- q1 f8 CThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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0 k/ x- g: z4 V· Working with other operational areas in maintaining an ever evolving desktop support model.
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# |1 c' p* z- O# `# x* r2 x- C7 o· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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+ o, O* X+ m4 l- K0 @& w· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

" w3 \- X0 U5 w* o. L" C· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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4 v$ l$ h6 D. n" L9 dJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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, t) M& R/ k1 X) V; ~· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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+ D* L- F2 k8 y· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

  _2 ~: s5 c, O' n: b+ ~/ x· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

1 @$ X8 q: x/ y( u/ k· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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/ O3 |% g2 m( M4 H, ]& |& LGENERAL:

! v' `. P6 g9 t  e( Y) ~Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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