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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
: ~$ J- o: c* d" U; W- W% u1 Temporary Position (Approximately 11 Months)
2 V. z& |& O2 TCSU Local 52
& P9 W1 g- m+ Z4 c9 r: ]Corporate Services - Customer Support
2 s5 U) }) w' `Work Location: 12th Floor Century Place


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2 R3 D2 Y- y: OFUNCTIONS:
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" C( n8 V# T  S. Q% `The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

- I- y9 q- y2 T· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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. {/ I" T" {- d$ Y- N· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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8 I& B0 ]7 J, }, b3 d+ ~. VJOB REQUIREMENTS:

) t8 w7 j- f6 u* }0 S! N& e· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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5 F2 n; X- ]7 s· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

- j5 Y! z- b$ a0 x/ L· Experience in supervision, leading,and managing a team of technical experts is essential.

5 }) \! T) n) l! h. t8 W" o, f; z· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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% j& f' V! a0 o6 L· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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' Z, {0 w9 i& s$ v( [  |· Strong analytical, problem solving and project management skills.
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5 H3 |/ U& O: C- g& j· Strong customer focused approach to delivery of service is essential.

- J. T& Y. P* I. q7 d: f· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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4 f/ |/ h1 ^2 ]3 V! f6 JHOURS OF WORK:
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% O  @2 @0 w, e, _33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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4 k  o& k) _$ PSALARY RANGE:
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7 l$ o( l" x% Y1 b  X, m+ B+ Z% a21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

, b5 o# {5 |) j6 R% A6 ~* `8 t7 y0 p1 eThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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, u3 r' ?: X) \/ t: t! D" g4 d  GApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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