Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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1 Z8 y+ W# Z7 o% x! e* sIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# d  f/ ~  j' h' c9 L* A9 J" m! q/ CPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
$ j8 |4 s% [, `& M% F8 P1 {•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
4 h% @$ a7 c2 J- p•        Optimizing system configurations  
8 v4 N: R/ y7 F5 d+ T8 P2 J•        Low key software development tasks (not a requirement)
% z. m, b# a. _+ }8 @/ e•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 t' f0 w" a! }- X7 g3 E4 `( p6 K•        Site services worldwide
/ S4 n  U$ |% ^7 @1 M: K1 g% k•        System training
•        Communicate and translate client requirements in Mandarin
6 k5 o! {) O9 Q. v•        Work evenings as required
0 G  s* N5 [/ w% u, r1 `3 o1 KSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
  w2 c* e* C% P•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
4 w# D1 f5 J( i+ a- V; }- l( M•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
0 @1 H& j* ~% U+ i1 `& _0 X1 c•        Ability to work independently
6 l9 B; C/ Q$ [; l3 A5 o  _•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
" ?. R8 O9 ^* j" G1 w" w3 Z2 x' _•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.