Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
# j7 D5 e- l: \8 B4 Y# T; ^( D8 W/ dContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 q3 o: ~1 x8 F% {Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* I5 H3 l% W! s9 l( k9 X" t( v- }•        Identification and replication of software defects  
* d0 n8 x* e) L$ O•        Phone and e-mail support for internal and external clients  
. q. F2 T' i+ W* w* a•        Managing customer expectations
* n/ j9 a  c# n  u; @•        Documentation of technical procedures
* z" k! G) w- |. R: H8 @" P•        Trouble shooting client network issues
9 J: C6 X) C& l4 }. J•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
  }! E2 ~7 K5 r# u# A•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
; D4 z& ]1 A9 G* u6 o/ \. y•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
2 d  V0 _9 ~/ S/ \5 h) Q1 _$ A. \Skills and Knowledge Required
* [5 n4 ~- i* U* k& M: A•        Customer service skills
•        Technical writing skills
9 ]# g* |" ~1 ~" B•        C++ development skills
1 n; Z% {; O; R•        Software Trouble shooting skills, or the ability to recognize external issues.
+ I+ L, {6 _/ w$ B) i$ v8 Y! _5 g•        Network trouble shooting skills
# `5 R+ q, q+ g8 u$ F•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
8 B3 x  Y* z- b1 I; I% ~•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
% s* E0 P8 S5 y7 ?* s4 u, O( S•        Ability to communicate fluently in both English and Mandarin
Experience and Education
7 R% \) a, W6 c' J: {& `•        Technical degree or diploma
•        2 years experience in a technical support role
, ?. |" H+ K* Q% TMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.