Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
* X8 Y6 K! N2 f3 L- ~) n( L4 l! S4 j•        Installation, configuration and trouble shooting of software for process control
& f) P% z2 T8 T- k4 a2 P) J2 b•        Identification and replication of software defects  
; Y' s+ }& R' N/ W% h5 X! M% Y+ t•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
  }2 A; F$ Z! `•        Documentation of technical procedures
•        Trouble shooting client network issues
: f6 X  y% g' ^0 [' x* c) q# x8 k. L•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
. J8 o  T" l: t•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
5 M1 S1 _$ Y- w& W' k) \0 Y' H7 Z2 vSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
4 H/ _+ B6 O/ ]" c% z% G•        Network trouble shooting skills
; b9 b6 p5 B7 u4 v# r•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
4 W" S4 j0 m0 ~  V•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.