Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
/ A, \% p) S6 JContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
1 x) m( T9 E+ T1 ~& _
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
* F5 X; h: h, f" Y+ _$ E( I% p- CPosition Responsibilities:
1 b3 J) b) P* ]•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
* L0 N) M( ~% H) r- `# J+ v* x•        Trouble shooting client network issues
- J8 ]) u" W" Q; w7 S2 [•        Optimizing system configurations  
# n. j& y" y) f2 M9 U•        Low key software development tasks (not a requirement)
9 ^& D/ ~( ^8 R% R, J•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
0 w* ]" v- l5 K3 _( u$ w•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
) A2 ^! P" p1 ]9 b•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
8 T1 S" ]/ I  `/ P3 y  r•        Technical writing skills
•        C++ development skills
3 D$ N0 U/ x/ L•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% q- U: ^: f. P•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
( p8 z8 ]8 Y; ?: G•        2 years experience in a technical support role
- H1 t: M8 M+ y4 LMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.