Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
3 K0 R9 G  q3 |" S- n" XContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
& O+ `7 ~8 j9 Y* _0 Z6 O! i•        Installation, configuration and trouble shooting of software for process control
0 K& U" n* p/ I; A% Z, f2 J% l•        Identification and replication of software defects  
& j* P% m. [8 M•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
9 m; `4 q' E. X  b' q% G, Z•        Documentation of technical procedures
9 w) Z( L2 l* K3 H& N$ L' k•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
" `& A" u, X; E) a•        Site services worldwide
1 Q7 t6 ~0 {3 X+ ^% G•        System training
•        Communicate and translate client requirements in Mandarin
# c* h: }! B. ?7 M; y  I" t2 \4 u•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
, a- v. Y1 l+ c•        Technical writing skills
•        C++ development skills
  F% @7 M3 C0 R: T2 g•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
. T' f! d4 U$ {, k* K: g6 r4 T•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
, y. t) D, ^3 H•        Ability to communicate fluently in both English and Mandarin
! o/ \8 O" U. V* v! KExperience and Education
2 V0 e2 {% Y) s) t- R# Z. ^, X6 ~- _1 [•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.