Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
( ]0 L; }4 G* T3 PContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

3 u6 k  I. {' t( LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" Q1 b" q7 T1 O$ g' m0 ]Position Responsibilities:
9 f* W, S0 {+ n0 p•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
/ u1 Y; {; I3 a/ ^6 ]2 w$ X- a8 d( b•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
  T% G/ p- C% t# u! q•        Documentation of technical procedures
' _1 s2 r$ [2 q4 F•        Trouble shooting client network issues
% z8 ~1 E) R$ U" z$ Q7 b2 g•        Optimizing system configurations  
; a; {3 D- l4 A•        Low key software development tasks (not a requirement)
8 |3 [" d% V) |2 r•        Responsible for maintenance of internal ticketing system
  O: I  L3 f9 ]+ q$ ]•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
' K( I# l" ^1 Y1 k" _•        Work evenings as required
0 _7 P" O6 o2 O% r0 q; CSkills and Knowledge Required
# n; f, S! N' R1 r1 }•        Customer service skills
/ c4 c' @) G# g8 o( Q•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
( O* Q7 Q" C) V# W- F; A3 i•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
0 ?0 A2 @: W( q2 RExperience and Education
' }- s+ z  q# o+ N! I) D) M•        Technical degree or diploma
7 _! `! u/ h* Q" o! d2 r•        2 years experience in a technical support role
0 a$ s" F9 A; q# B+ G3 QMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.