Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

  `$ M3 P+ l% V* `: \. ~, U
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

8 g8 X6 f. j' N1 Y+ V0 WIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% |/ v9 M1 e1 T) v- bPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
; ^, `% J2 j. C9 ?5 d•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
; S0 k( n: ^3 H# Z•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
6 w, r1 E# J3 L/ C•        Technical writing skills
) j& I* c- y$ ?0 D. l1 ~$ {•        C++ development skills
) D% t; ^2 [* r' K•        Software Trouble shooting skills, or the ability to recognize external issues.
5 y' ?1 D4 L% M) |•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
1 c9 \$ O! M1 l# t  O4 S•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
/ l) ?/ F4 W: A( U5 x9 F' rExperience and Education
. U' Q# K8 T  i; s•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.