Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

2 H! s- K4 W6 ?1 y( O0 Y( N' e, S* t
Technical Support Representative
" @' D* M/ b  `) k! b) }Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
' w1 W) e% D( @6 f* p& d! i* J•        Installation, configuration and trouble shooting of software for process control
: m0 u# B, p; {- _6 t•        Identification and replication of software defects  
! N0 q/ Y, b! n/ J4 B* b- z4 T•        Phone and e-mail support for internal and external clients  
+ l! Y7 p. ]  D) h8 N9 C+ F# Z•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
0 e' A0 Y, u: F, @% F% f•        Responsible for maintenance of internal ticketing system
7 k+ Y* J3 _5 e& T•        Involvement in the development and design of a trouble shooting tool for client.
5 J; p0 I  h+ C5 b# \•        Site services worldwide
* t. z& s( Y8 p) A•        System training
9 t- _% d% W' x' z( }% H* h•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
- H$ R' p& x" b& E; sSkills and Knowledge Required
•        Customer service skills
0 v' s0 L6 A3 D5 Z9 C•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
' p) \2 A" u( t" `•        Comfort dealing with multiple and varied assignments
8 [4 x1 C% d) V$ P# r, `•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
; R: ?' z- n: O) o9 p( Y! {1 @6 T2 P  K•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
  H) t4 N+ |. |. w: KExperience and Education
; A0 n- j* b6 |' D0 f2 i$ \) A•        Technical degree or diploma
9 Z3 r5 _0 R& f0 `$ X" _•        2 years experience in a technical support role
3 O1 G* E* I+ I$ k  AMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.