Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 t5 ]8 p. K2 K6 S* {4 i$ O  a) k% O- H
; Y3 E9 l+ a. T5 uTechnical Support Representative
6 d4 c4 u! I: m# WContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
% o$ F$ ^9 h, ]6 `& y4 x
1 x$ c5 E+ M8 bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
  o) i7 w# F% ~2 l4 i. o5 O•        Phone and e-mail support for internal and external clients  
7 B: M" F$ l7 G: m9 Y•        Managing customer expectations
! j: c9 \1 ~9 l0 j•        Documentation of technical procedures
& c" U! J& R, m! _. y•        Trouble shooting client network issues
2 m1 x! f' y* @4 C3 L0 b  k3 E$ p•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
" `9 a4 P: T: r8 r4 X4 P  Y•        Involvement in the development and design of a trouble shooting tool for client.
3 |' Q  y% R1 t* Y7 O1 _( h•        Site services worldwide
# |) I. E. C0 N% g! H•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
4 p) _9 K3 h: `) n•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
+ G+ u; `6 }4 R- T. l! L7 C•        Network trouble shooting skills
; e; [( c0 K" C# ?9 k•        Excellent interpersonal and team skills
! g9 V' h: c) T* m4 P•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
, p# {3 o* p- Y9 g9 D' \+ j•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
0 Y" U, u. v0 d0 I8 V) lExperience and Education
$ t/ ]8 L* x+ n; i•        Technical degree or diploma
•        2 years experience in a technical support role
; F' b( N% {* X, b' M+ v8 [9 [Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.