Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

8 V- F8 R3 V& NIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
/ M/ ^( f! n7 {0 S# K1 X6 E- ?  s•        Phone and e-mail support for internal and external clients  
0 U% O* g# Z1 ^$ u9 z0 L•        Managing customer expectations
  |3 N) a! K  e: a•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
" r" W' f+ ~- ~3 A•        Low key software development tasks (not a requirement)
; d! m' x( {0 u•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
$ H$ B; d- Y7 g' O2 O/ Q+ P; I3 v•        Communicate and translate client requirements in Mandarin
0 O8 x0 j& r7 h$ D% d4 t+ Q•        Work evenings as required
* m4 r0 |* P( h3 ^3 W7 r- BSkills and Knowledge Required
/ F! \/ i9 I! T) T( E•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
3 u; P5 o0 e) g& {•        Network trouble shooting skills
5 s  p0 S7 {1 A! Q* b•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
! w8 \/ x3 z* I" J# k) I•        Technical degree or diploma
•        2 years experience in a technical support role
4 ?( P6 j' C5 Q! |2 ]; UMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.