Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

7 c4 `- ^8 o" C- ?. B6 h( a4 L
' F6 c3 V5 M; `4 Y$ |$ STechnical Support Representative
% ?( I% J( S* ?) S3 fContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
/ |8 W/ g& O6 \% W8 ]6 I•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
# o7 W( U3 e( H" m•        Trouble shooting client network issues
' P6 D( ]* {: y+ B% `# `5 X2 L•        Optimizing system configurations  
: m$ ~6 T6 D5 z) e•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
2 V3 m- d$ ?- f' e2 T# r•        Involvement in the development and design of a trouble shooting tool for client.
: K1 {) l  v" {( P* f•        Site services worldwide
•        System training
4 }2 t2 L6 \/ u5 g•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
; F* I3 M. @0 ?7 x, x' e•        Technical writing skills
  G2 |# G: O& h•        C++ development skills
3 T3 Z* S4 R4 G& t•        Software Trouble shooting skills, or the ability to recognize external issues.
2 _5 c( }7 m% U' Z7 A•        Network trouble shooting skills
! C+ S- q- S/ S8 w: g0 @•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
( f0 [# q7 W7 _. s$ ]: B•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
3 M; J* T" f0 Y. `2 F7 ]" m•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
! K: U$ o3 j' @( b# @+ Q1 z" dExperience and Education
•        Technical degree or diploma
; w- _3 e6 h! g6 C4 n•        2 years experience in a technical support role
5 n. i9 m0 i- X. R# ]' NMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.