Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

( [( G; b% M* Q$ Z8 v! y- E
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- L# ?( R4 w1 C! c. T" jPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
8 a, T8 G2 O* N6 O& E. J( X& l•        Phone and e-mail support for internal and external clients  
/ ^2 c% g% S- K5 w•        Managing customer expectations
7 O* i* Y1 B7 ]; d. e; I3 [•        Documentation of technical procedures
8 z% X4 P$ e" H7 ]/ i4 G•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
. \3 T. w& r1 U* C•        Customer service skills
•        Technical writing skills
! Y. S. }- \& K$ H% {' A2 \2 s•        C++ development skills
5 n. n' x8 m, |: J2 Z  n: J•        Software Trouble shooting skills, or the ability to recognize external issues.
3 V$ j; u$ B; s8 R; |•        Network trouble shooting skills
* d! U, P) e, V•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
: p: d, a5 o6 @4 p•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' ]; }5 |' N9 M1 t9 M8 i' [0 w: p, A•        Ability to work independently
( t) g% C1 c. d, S•        Ability to communicate fluently in both English and Mandarin
2 e8 N; [9 g0 w7 f& YExperience and Education
& }3 t  Z, L( c4 t•        Technical degree or diploma
•        2 years experience in a technical support role
$ A" u- w0 m" M* Z# ]% {1 ~; iMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.