Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

$ f1 q' Z' U: }2 oOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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4 y( s" A/ l  M3 S9 n/ WPosition Summary

/ |( k0 a0 h2 ]3 V, m3 @/ P% }•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
/ R) M6 r$ E5 L* _; I•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
' _# t% ]+ E, U8 S: i8 U) T•        Promoting TBL products and services
/ X# v7 W% E: E3 G% h/ y, G8 R•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
( X' `% Z; ?% F! c/ r2 w% \, q•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
8 q0 w- Y1 x( y, q* k•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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9 b+ \/ s8 o1 a7 U" A" KIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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$ x9 H6 Q4 g2 q% r  s2 bQualifications

& h4 o$ z5 P7 @) ?' a' K: GEducation and Experience

; S' W9 v/ m, _1 M- K2 q•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
- [& J2 }; F8 n- H% Z! r•        College Certificate or Diploma in related field.
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Skills
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+ F( A5 q9 z" c% B8 C! |' r; {        Strong work ethic
        Professional, diplomatic and  self-starter
0 |* l( y) c8 A( ^2 L        Strong proficiency in MS Word, Excel, and Outlook
7 n/ w% |% y, {- v% I% }/ Z, ^        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
6 O1 t7 r4 O) q" f7 R        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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3 ~/ S9 N1 \1 b/ oThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

# I6 l7 c7 c. A" {Final candidates will be asked to undergo and successfully complete security screening.
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. x- G, l/ R: z: V' cIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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6 w3 p/ f$ G8 Z, E- FKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
; \* e- p1 [: }7 G! D9 [' u. TE-mail: kevin.ramnarine@canadabusiness.ab.ca