Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

5 @- |" f4 s  t; tOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

9 O5 A9 \1 J5 \6 l6 }We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
2 M2 l( m1 y: |5 h! _: S•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
. ]0 G9 q8 ?( @5 z8 k+ Z( C! G•        Promoting TBL products and services
$ B! R4 z- ^6 b  C$ f( p1 Q•        Accurately processing sales and performing daily cash balance
0 I; K+ Q: M" z1 o& b3 l/ j" }•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
: `8 j& K' h: o•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
2 x, k: |/ W3 N( o8 W•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
3 g* H) a& @& M& z. P, L•        Other duties as assigned.
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! s# X5 S: K9 n2 g) XIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


% \* F2 R- u( dQualifications
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* j5 g9 M2 c- fEducation and Experience

•        Minimum 2 years of Customer service experience
( ]& D+ `8 G0 M3 P+ I•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

        Strong work ethic
9 O) s  x) Z1 k% f0 ^5 H' ^' `/ W        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
; t- ^  E9 J1 J+ f: k. b        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
$ G' E- q) ]" W5 o        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
8 u" j1 m$ I  k$ }9 b. Z2 T! K
Kevin Ramnarine
, q9 Y, {" y2 U9 S' {The Business Link                               
100 - 10237 104 Street NW
: T+ N8 w2 S0 v" M: ~Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca