Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

1 E  `, K1 O' z+ t& bOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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' X+ Z7 P2 w+ n3 F% l4 Q/ i) dPosition Summary

  y9 e& l) E. A# t( X  s# c- n+ z•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
) o+ ]9 Z  U# j9 ?* a6 D  _•        Promoting TBL products and services
3 Z  @$ I' s# U( @5 H: l•        Accurately processing sales and performing daily cash balance
1 Z1 {4 }4 T* ?- S  ~- N% n•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
" F' K3 d; u, l1 f4 t1 i, H•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
- w( D; b5 h- F1 j  W•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


7 Z. Z  B( A* Y5 E# FIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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. @5 y/ M+ G* v/ ^; QEducation and Experience
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  b  q) A- c* C5 ?•        Minimum 2 years of Customer service experience
4 h5 q4 N. N+ c1 _' h•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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! q5 l& x: L' l0 d  ?2 }- w) A: V; vSkills

        Strong work ethic
: t5 H2 A8 o$ h& }- t& i        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
/ L0 D- y- G. \+ r/ i9 O  i        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
( c0 O5 P) x4 o1 j9 [! L        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

& A& J! J% I, O) E9 O( x( UA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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5 ]+ Y# f. ~% F5 P% F% {Final candidates will be asked to undergo and successfully complete security screening.
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! J8 x5 `7 [, F# q/ XIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

% R0 O$ d) W* I3 k" w, N$ `' OKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca