Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

; U  k5 C- Y  O0 H0 Q- \Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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: N: C* y: ?/ G% oWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
& a3 J6 _" v' ]5 c5 S•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
' F9 [/ L+ A9 B9 _2 F# H  K9 [•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
$ s' D0 Y: q8 ?2 K•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
1 Q2 D/ i* k2 j1 P& E) U  {$ v•        Keeping accurate tracking of client interactions – data entry
& d8 i9 o+ L# l" \+ `& w9 p; d•        Assisting with administration of the Guest Advisor Program
7 c# a( f- o  \2 h- S•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
9 c* q' }6 c7 ]# b7 c3 }•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
! q- n. n5 `2 q- O•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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& c$ ~: \7 k2 z7 K8 P7 j- m  q8 @Skills
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; s' b' `: s/ J/ j7 k. T        Strong work ethic
2 U0 |5 K1 |7 L! l4 Y        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
) r- c; J/ A7 b5 M( ?( F" g+ N        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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: z& m3 T! K5 O% k, E7 k3 m  fThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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# I( d4 p: [7 f: q4 ?Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
# ~3 u( j  f6 F9 [1 N8 c. `The Business Link                               
  a& y7 |) O3 c# Q  S100 - 10237 104 Street NW
Edmonton, Alberta
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" e: e! L& X' j7 P$ e% g# pE-mail: kevin.ramnarine@canadabusiness.ab.ca