Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

5 R! T' r$ P- f; f( V8 T6 d; vWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

% {, R8 k& ^- C+ R; E% U3 b•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
6 H: ]* S* c( U% ~4 Y' h* ~•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
4 Z5 G5 ]" v' |•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
# ]2 P/ N% W' p+ ?) H•        Providing appropriate paperwork to account payables and receivables
$ m. Z1 i/ x7 U- E% c•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
6 @, E/ G1 S9 e; Z6 K+ S* v•        Keeping accurate tracking of client interactions – data entry
% A0 p( @5 I2 h! p, Q•        Assisting with administration of the Guest Advisor Program
3 q3 ^3 K: u7 N' \•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.
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* o" {$ i+ `% v8 }7 L. D" TIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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! G& q7 n# \. K5 sQualifications
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Education and Experience

) f0 }8 |8 z" M/ a+ V7 y•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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4 b  @. m# N8 \Skills
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' U; U  A. h  b6 j; ?8 b        Strong work ethic
' ]8 [! e1 _  f; q% R5 b        Professional, diplomatic and  self-starter
) I: \1 b2 T5 R2 Y' g; V        Strong proficiency in MS Word, Excel, and Outlook
" A4 w$ Y+ A. a8 X; p- T2 P/ Z        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
8 d% U  Q( }0 I5 r2 H, i1 B. Z. Q; y        Strong organizational skills with multi-tasking abilities
3 ~+ t; h5 C& ~        Continuous learning is essential to perform job effectively
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+ p% u; M2 n$ C$ {6 dA combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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: I9 ^' F* u+ j7 t3 J2 e7 j9 aFinal candidates will be asked to undergo and successfully complete security screening.
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7 R' D  A: {, g) J+ f4 @: mIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
, j( }% R8 z& [6 {( z* @+ FThe Business Link                               
100 - 10237 104 Street NW
# X. D" j! W. z7 A. pEdmonton, Alberta
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- q- S7 f' a4 m" GE-mail: kevin.ramnarine@canadabusiness.ab.ca