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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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. h! E- E6 H3 r% R  g4 C. tIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................; }* J- c# q' Q" e6 O4 {
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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8 W% T" H; G% D3 F# G+ ~ISSUE TWO:FIDO.......
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! Z; h" ]: @' O2 J1 Z0 ^) ^It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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+ \/ E( r4 e3 M0 bStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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9 ^* U. I2 C( tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.; X" T4 [: t% [

/ w* k  y* E- [. \7 V0 nISSUE THREE:UPS5 _4 l) m" y+ h& |/ j

3 F6 [) t6 m$ STODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 `, A' v" O5 \, F& h; D# b# B
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......# Z/ x/ B% R8 P) q6 Z

( I" U' f/ C7 k+ BTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ `$ V' `- P5 b# d: D

( |% t, g. {! Zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO5 C2 ~/ }& v/ ~7 F( a% Y
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!- m. Q4 ~4 R0 R. E. u9 {* j0 E( p
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I really learn so much NEW today...................
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- {0 J1 k1 j# W9 jHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" B% U( w" |: A0 |
所有UPS的良好時間規定,在這邊都不管用。
. U. D' g" g; h7 W$ k9 W  A* c因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)) t  t: c, i0 w9 K7 ~
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, F6 {" i+ I3 J- J& l也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
8 N  @7 h8 ?# ?再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
6 n# R1 z( r, D! G後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 I$ v) M" o/ g  R. @3 C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況/ f4 p3 l! N& z( ^
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。5 w) h2 s) L2 d& E9 K/ M4 j0 ]

+ S* {' `% f" W0 `; e9 ?最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 L4 i) ]" t7 A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。  M$ E, @& u2 }% I/ @
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?: O1 T- N" z6 m& h' \3 j' D

! B" g' A* [; i) L在那時候我瞭解到一件事情
9 k% ]6 X2 u* A  |# R就是這邊的郵寄服務是一個nightmare
  `! T: z4 ?  t# f( j1 Z% `這件事情,應該大家都有經驗吧!
9 L* q. {6 D3 H# _: k! {對我來說,這是在Ft. Mcmurray最不好的經驗了!
" n' |* V5 F/ i: |( A, O) {不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) T9 I# P1 m) u7 A0 n" H
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
8 n: \* d+ [# Y: F6 b所以我還是選擇天天笑的過日子好了!
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, h. v( ^1 `. s4 O( J  [! _- R但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 o9 N6 T9 n2 s; g; h7 utake it easy
3 N$ w0 ~3 O* q  k8 Glife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& Q* S7 \" U% g+ R) _% [, `
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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6 A* j+ X) j! h; y: s2 ^以速度慢 逐渐被淘汰 -效率低 4 f9 T8 ^; x$ u. s

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商) R: W. K6 l8 |& V  L/ q( U! {# a
服装批发-上海919服装批发基地
" a8 ?; |; W4 @6 c张力仪-专业生产张力仪
- X8 h/ n- B3 [" y. N% Z& R' `服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing! Q; I8 E' g9 A+ l% \0 w

# D$ @$ c2 [, I9 S/ H不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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