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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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/ `) M+ O. P2 k! q/ G) R& b% qOK,,,,,,,,,,,,,,,,,,,,WAIT...................., y  s% T& W" K

( `% N+ v7 x; w$ B/ }2 M" e7 ]ISSUE TWO:FIDO.......7 m2 S% X0 b# j6 p; d5 g
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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" U/ t) U0 N' N2 Z3 E5 ]9 kBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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0 j: x+ v3 V4 {; J5 @( z2 PISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 B# V5 {0 _+ Z8 G4 j! u! c

, Q4 I$ ~  Y& M2 U+ ?7 t7 {TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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  t% s; y1 D9 a/ P- z8 D. yat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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" b* y+ [4 T8 N/ n+ l# [. I" ^at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.+ o4 }/ c( n* T9 B# h$ _
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ISSUE FOUR:BMO3 l; Q$ A9 j* v

& |$ m6 [- y, K9 dBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!& U: d8 `: F8 a5 X/ d
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I really learn so much NEW today...................9 N$ V, i9 n3 |0 p+ ]
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
2 Z( T0 N9 t. M$ Z, n所有UPS的良好時間規定,在這邊都不管用。
; t  ~* S8 Q' j9 t3 ?7 _因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ o6 U- O: f: D8 ^* S7 U4 F剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, A% ~- }* b+ _也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 Q6 @1 g  p. {  K3 D
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator, |' L8 S* b3 `- R3 m7 X% ]
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator' R4 l: q: w, L" w: X- `: ?. \
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
) d6 R* G1 j3 h! H2 s& ODriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 W6 g+ m* N: Y6 C4 Q4 C( a
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!" f) E/ d: m, C6 N& @) Z
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。3 o6 r& ~+ Y/ R3 g0 p
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ _( c* w2 K- ^3 b5 f. R" m
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在那時候我瞭解到一件事情
% j- x* Y* p5 Z) h+ R$ P就是這邊的郵寄服務是一個nightmare! ]) c% q3 C; F$ X
這件事情,應該大家都有經驗吧!
1 x" w/ ^+ y0 L1 @對我來說,這是在Ft. Mcmurray最不好的經驗了!$ Q/ G8 O1 N! ^( H( z
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
6 y! W6 ?8 I7 @& _' ~& A日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* N, C2 c  R" h- e; _
所以我還是選擇天天笑的過日子好了!
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* q# c- d" ?1 `* u5 W3 X. X; h' ]但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
8 o& ]8 r) Z) F& V) atake it easy
. D/ I; q. f) ^" slife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& ^/ f) N2 F9 P) _+ j
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了6 H  f. H5 p) X- E
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以速度慢 逐渐被淘汰 -效率低
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; k# w- E2 _/ z! [1 m, \+ O/ @% o想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商6 l3 G( X2 K. o, R3 [. }5 ^
服装批发-上海919服装批发基地
+ V! L3 u- A6 k张力仪-专业生产张力仪3 x5 |4 Q$ K* Z
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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2 \  Q' w; y  J3 Y不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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