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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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. s2 D! T& O: e3 W# n3 Z! r- C' mIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................$ B6 O( y6 S$ q5 m

1 q1 Z9 z5 P, M% ~2 O, U5 bOK,,,,,,,,,,,,,,,,,,,,WAIT...................., D1 e$ v! x& l3 q- _1 d

+ q# S( n2 Y. Z9 \& t) zISSUE TWO:FIDO.......
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5 A& H+ W2 S! e2 EIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.) j' V0 S0 t. }# A! }
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 d6 Q; U& _4 S: Q, n6 T
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS4 l4 M5 h! m3 D) f) f1 j8 x
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 N) w( B) j1 G3 K) E% p1 m

3 r" g. Q" j% r, Z2 p# ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:2 `' Z5 w3 R4 m* k' q$ e# u; ~4 u# _3 |
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 `( W$ h, L" Z4 b
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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/ G; R1 W! ^9 D- @ISSUE FOUR:BMO; Y1 `) U3 S" e6 Y
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 g) T  ~# W3 U7 _9 T& |7 f' ^

+ C5 C+ Z, Z: jI really learn so much NEW today...................
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, w- h8 ~6 h0 f" THOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。% T! T# q# o! N; s# H
所有UPS的良好時間規定,在這邊都不管用。/ H- X. e4 l8 {
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
8 t. o* M( w! |- A% X剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
$ Z( @) _0 H! j/ B也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!- c( ?9 T% q) y& i1 c
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% K" M) Y% T+ e  `5 c
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator" K4 i, S* ~1 d$ g+ v, f7 N7 a
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
3 e5 u! E1 h8 c& U( {, RDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 I# O8 a7 |, |  s3 ^

/ [! J. O! p5 S最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!$ @/ m$ ?7 c) I* m+ W! l6 \6 k
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% U% A  Y4 E% f, Z3 ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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/ P$ Y. Y  Z2 J" Q% _; q在那時候我瞭解到一件事情
& {8 T9 B* G5 M' z( Q9 d1 h就是這邊的郵寄服務是一個nightmare7 K! h# x5 J' ^& {. }2 U3 P8 V
這件事情,應該大家都有經驗吧!0 q" _5 ]. I7 o* @6 M- B
對我來說,這是在Ft. Mcmurray最不好的經驗了!% @5 {, l( I3 \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' [  G; c! F' Y  U1 _
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。$ o/ e  U+ P+ l: [1 W
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ m0 S- W. W8 Q5 }  ]take it easy
8 Y7 K( T+ A" ^life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.* ?6 Y+ q3 i0 R7 U
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 : [! {" N* E& n: E: m0 y
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+ ^' l5 V9 s) L想我们的敬爱想-我们的敬爱的敬礼!1 ~  ]! K$ x+ X

) t" X% W  B- o, O5 i" F搬场公司-成立最早的优质的上海搬场服务商9 `4 r' V5 t/ g' m
服装批发-上海919服装批发基地( I1 j, [* S! K. O. ^  e5 E
张力仪-专业生产张力仪
9 Q4 O# u' B7 _% s. K  ]服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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