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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT". U/ [. v  ~- z- A+ P

! O( D; X& h, O/ I6 V; J  mIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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3 e& t$ ]! N6 z& h6 NOK,,,,,,,,,,,,,,,,,,,,WAIT....................0 ?& l# x( g+ g; Q  ~. H+ B- S
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ISSUE TWO:FIDO......./ j! r7 p* L9 ?, M0 `. {

; S5 {/ Z) _4 R! v0 uIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE." O  Z: y+ O! T* w; e8 K
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.4 P# D1 b. N% \# [" ^( i
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ISSUE THREE:UPS) N8 Q3 p" w$ S: t& l6 F# ?+ ~  P

/ K. X! T) |2 U6 P; @( Y( QTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.9 Z: S) x3 N; E0 Z$ h/ q& `7 F: z

3 N4 Z+ G. C5 QLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 I: n% R* ?- T# T; T+ ]4 i, {  T

+ B/ ~/ c. p- CTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:# A" P# L0 w! a+ A+ x6 y( j: q1 G

. V, L6 }: Z6 h* ?* V% F* m+ I- q3 lat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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1 e4 r* j( N$ i/ d, k. W4 v+ dat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO: I5 c6 M  t0 ~& K+ d5 p* a/ P

; Z- c3 M  a8 P6 x/ eBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!0 n0 x( g3 f' d
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! U( k7 _! P- i9 ]! ~& T8 a1 g4 R
所有UPS的良好時間規定,在這邊都不管用。
1 w0 V7 W& c4 p7 c0 `2 ^因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)9 n! a( N* q" c6 l. [6 _
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!$ E5 }- U9 v6 N2 t: i- U! b
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!; [/ }% v& e4 e% W
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator0 j4 f. |3 e3 Z7 u
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
, ^  f7 x4 p. f3 e. ~* Y% J有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況6 ~; k1 d' G2 N: V+ e
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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0 S3 U  B  B/ F- N) Y0 L最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!/ v6 P& r  U. ?2 [5 ~( l- ?
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  R' N0 L* ^! ~. E* B1 }再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 U5 c4 _0 G( L7 ]

, P6 N4 w7 a3 F3 b6 P: Q; j/ D' B在那時候我瞭解到一件事情
! U, y) ~/ \/ Z$ |" W! a6 E- _就是這邊的郵寄服務是一個nightmare
9 h# Y+ [6 ?) h, O6 }5 i) C這件事情,應該大家都有經驗吧!
& O9 F! X. w2 M8 e% L" e2 H對我來說,這是在Ft. Mcmurray最不好的經驗了!' u* Z) o$ L( @) C* N# A
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
7 s2 S* o' p7 b) G日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  m; k) u, U5 |6 ^1 K
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- L8 |8 {8 {* o; U, N  f* ltake it easy
( m& z' W* I9 zlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
3 K( J0 m6 |$ {- {, |6 `% GLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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; h* Q/ {8 U$ |% x$ ?! W1 z以速度慢 逐渐被淘汰 -效率低 / S! F- Z5 [$ _7 P- Z) u0 N

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. l: Y" y. r$ l4 A1 a$ W想我们的敬爱想-我们的敬爱的敬礼!
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0 w1 f% @* [  X) l搬场公司-成立最早的优质的上海搬场服务商
# D' e6 {4 O. Z+ v% z3 a% Y7 ~服装批发-上海919服装批发基地
) @  y. y" h$ D2 D4 Q2 \张力仪-专业生产张力仪
% n/ `! D$ `7 i6 d: g0 L服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 `+ K3 s$ \# O

; z1 A' j( Z8 s- T# L- n不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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