爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3128|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
" B5 c: e' U. s# M! ?# J! N
! H7 d6 b: @* L, g2 WIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
3 l' L3 a0 n% v  b
: R) X; _/ H4 B7 D7 R' COK,,,,,,,,,,,,,,,,,,,,WAIT....................
% `8 ?4 [9 x& [4 ]9 Y9 f$ y2 N7 C6 g6 \( A5 E
ISSUE TWO:FIDO.......
' A( D: \* U5 D; Y& [' g' m) ^7 F
3 e+ `4 g, Z$ X$ k3 wIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
! g* ^5 p& K, k5 A/ ~5 ?$ n/ E+ f# e0 e+ y8 {
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
" H3 H- @7 }  ?9 `3 z3 F% c& r. K. Z" d3 ]1 t6 M3 [" E# }) V; f
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
4 _3 T! Y/ d( E7 |5 B4 R# b$ r+ v: x) h' J% c7 p2 ^
ISSUE THREE:UPS- o( ]# C1 t+ r; V- J
) O. j" Z7 o( G5 G  D' f2 B: `
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 a! c0 ~3 I6 F5 d" ]0 w7 n* C5 x7 p

9 V; h9 U* W, r4 d' f  \- L+ cLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
3 F& C4 ^3 y" S1 d$ D# r% m/ L% F& O
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
0 X) D) i/ g! x+ G- X' g- f
! g; C  y8 M3 W' l& w9 M& I. aat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
/ r% ~" X3 s3 c8 b. S) t# A9 ]0 w$ P: b) B& r1 N
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
+ Q! u# o3 ]6 W7 m# b& Z
' F1 S3 `4 a1 V3 v1 @, fISSUE FOUR:BMO. O+ k5 l1 H9 @0 h6 F+ Y* O

( S6 l2 Y) H* ]! [BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
$ V. e: s( n5 i  c/ D0 G9 M, _4 P3 S* d* L# n7 c
I really learn so much NEW today...................
) A# P% z+ D3 a& W7 L8 e* o$ B2 ^6 e' B) o7 r1 Q6 R/ d
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- ^6 K6 ~. o) }, U2 I
所有UPS的良好時間規定,在這邊都不管用。
* g8 H# N; \' C! Q4 K( R) f因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
& {7 O: C) e4 P: {剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!' f: j. H: T  a& ?
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!6 `% j  i5 ~3 T' W
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator; G% z# t: z0 S
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
6 r$ `4 r+ x8 v- z5 M9 b+ ~! [5 \7 F3 j有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況% d( h1 }7 T; `$ {6 d4 V
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
! N! Y# G0 n, F1 r: i
& a8 n# o& ?& s' t4 j9 x最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' w) S; {) H  X7 V6 V8 x(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
- w! w. j& t( J* ]& R# e& @再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?0 `7 y5 Q" w# B9 w, M( ]! g& o; B

& r* K( I$ B/ n- t" a  L在那時候我瞭解到一件事情
# B6 o% V  S5 U$ [就是這邊的郵寄服務是一個nightmare
1 d! f9 s% P2 s' o8 ?1 c3 j& u2 |4 ]9 F% _這件事情,應該大家都有經驗吧!
( b( Z/ A/ ^" Q對我來說,這是在Ft. Mcmurray最不好的經驗了!
( [$ R9 V0 Z, T, R% B/ x% a不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! H/ B7 b' b. F  c日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。1 M3 p1 b5 W7 d2 K
所以我還是選擇天天笑的過日子好了! % U/ n6 R0 ^* E' {! n! B" {3 H0 l" r2 Q
0 v( {; l( }& W3 x
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe! l$ l; S  F$ r
take it easy& S" d! R% y" u+ ~
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
1 C6 d) w, t6 M/ n1 U* N7 bLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了* N* S. j/ J# q1 R: J5 C9 A' W- k
" P4 n! J( I/ g  A

# n1 X6 ]4 `( O9 B以速度慢 逐渐被淘汰 -效率低 5 @9 o% ?! n5 ^) s% N, H2 k* B
1 Z. X/ T1 {" N! e# e/ ^+ @
% e8 v6 h2 k$ E  o  _1 M7 f; w$ O( U0 w
: }- |7 ^% N& J0 o2 x% \! R6 C
# F% ~- W1 g2 Q$ E% l
7 N8 T* ?$ H, }# K% X: _& }" D* |
) p2 Z8 B7 B, \
想我们的敬爱想-我们的敬爱的敬礼!2 r( U* i9 I; Q# [& R! t

9 C( d* r+ K) k1 u. v搬场公司-成立最早的优质的上海搬场服务商/ A: ?3 u- ~, ~- o* ?% N! m: O) y) r. T
服装批发-上海919服装批发基地1 r7 P( R9 i" ]. b: i1 [
张力仪-专业生产张力仪
0 k! k* t5 n/ X服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing- d; L1 M. b5 c  _# u

6 B2 }: z5 @8 D9 T9 K0 m不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-2-15 02:56 , Processed in 0.120433 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表