Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
& ^: x$ o/ ^7 s- c2 d# w) msurvey ranks companies based on levels of employee engagement, employee
7 Z% n6 C9 ]8 n( U' s  Lsatisfaction, executive leadership, workplace culture, and more.
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. n( @5 N8 {4 }$ q( H0 ~# _Corporate Express Canada has operations in 23 facilities, 10 distribution
7 u; \( r$ L. B' p" S! m8 D4 qcenters and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
8 d4 C0 s. U7 Z( _) Gplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.


PURPOSE

8 @% Q4 D  m1 B) N% L; Q/ n( ZProvides technical support in the division for computer hardware and software.
4 K; c2 T  P/ }Troubleshoots network problems. Installs and maintains PC hardware and software
& {: `! a0 {) G0 _+ Ato allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

. \' Y# S) D+ \* q3 P' o3 y• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
8 M0 o! f  j( u4 `) m% e7 B! B• Serves as Microsoft Office application support by assisting internal users in
" W9 l  ~# H, Z4 K2 z5 {- Rthe use of Microsoft Outlook, Word, Excel and PowerPoint.
/ S  I, I+ t9 M6 @) y* |5 \• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
) g& e+ I- }; K' f• Acts as a point of contact and reports warehouse system issues.
  }/ Z) v9 l: i) K; V) n( U" K( B• Assists in implementation and maintenance of warehouse systems, as necessary.
' l" g7 w7 T* ~. h• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
3 l- K. W) G: j; B) y% }and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
6 o8 k' ~9 }! k: J" }7 rwith component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
# Q* L4 d2 m( i0 vVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
% ~7 v5 S& ]( z. b$ m/ isoftware tools.
• Maintains standard naming conventions.
$ }' t5 b7 P( C7 Y: l• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
- P' y/ ~9 @/ ?$ hServices personnel.

COMPETENCIES

9 a. `. f$ x7 ^4 O9 T• Analytical and troubleshooting skills
" B& B5 p( R/ p2 V9 M• Team player
• Good communication skills, both written and oral
9 F) e, d$ O( q* c• Good interpersonal skills
+ v7 P' ]) B) G# ?5 n$ G( d• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections

8 E9 U( a+ m: {3 B) qEDUCATION and/or EXPERIENCE
  c8 C+ T, E/ d* Q. m: Q
. [9 C, K3 @6 y% J- m* j• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
- O% N4 V9 M6 x# n. bservers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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0 l! u" h2 F% R" o+ F+ ~& ]PHYSICAL DEMANDS
7 u. c/ F6 z& n0 x' Z
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
8 z$ N% J! ^* i0 UReasonable accommodations may be made to enable individuals with disabilities to
$ L) H! E# ^. a% sperform the essential functions.

: F- O0 L5 S8 A6 i  P% pWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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) e' G' Y% o: vWORK ENVIRONMENT

8 ~  S, ]6 R' C& l3 H& l/ wThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
5 N% n% x+ R# l3 a# B# Y6 hReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.