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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
# @1 m: m; s9 E' k  FOR- c; a0 w  n! i
OPERATIONS MANAGER - VENUES & PROGRAMMING
1 a: ?9 \2 S% @. x9 R' Y
, }3 z6 B. ~2 A4 @REPORTING RELATIONSHIPS* B! L& _' x* P2 {% R4 d; e
The Operations Manager - Venues and Programming will operate with a  / X4 F' ], K/ ~7 m; u" e
direct line reporting relationship to the SU´s Manager of Programming  3 X9 e6 }' o0 e3 X8 y
and Venues.+ V$ k( b/ a6 e  l7 z* |

" S4 e$ n5 ~3 i$ y3 SROLES AND RESPONSIBILITIES
" z. o" H& `3 h# s9 yThe duties of the Operations Manager - SU Venues are diverse and  8 c( _9 i# D4 @
extensive, and are targeted at the all round smooth operation and  # T% B2 k' [- H5 v4 h; w7 A
financial and operational success of the Horowitz Theatre as well as  : h1 V: W* K; f( h# o
the logistical organization and smooth rental of the additional  
+ P; v# V+ g) K+ q$ gvenues within the realm of the Students´ Union.  In the light of that  
4 W, `0 @3 W% ]/ S2 K, [breadth and complexity, it is not possible to fully define or  
/ q' _, Q/ {4 a  Vdescribe all roles and responsibilities in a document of this kind.   $ v9 ^! c0 o5 h% m9 w
However, the main roles and responsibilities of the Operations  
: X3 B2 J7 D) {/ mManager are as follows:
  f& j8 @# {2 V: m* ?
6 ^3 d- r7 |4 d  ^0 c8 n1 z1.        Space Roles and Responsibilities
% j7 D( H) P) W$ U& A
+ q  }; K8 k5 Ja.   To ensure, at all times, that the venues listed below meet the  
# O: ]. ~) K# yappropriate standards, requirements and needs, and contributes in a  
/ x1 ^! f% E0 p" e! Rpositive way to the smooth operation and success of the individual  
! t' [0 @5 c: a+ `) Brenter.
# y1 W2 h# W4 i; a) \; g·     Myer Horowitz Theatre$ m5 H$ c0 V- y7 g
·     Dinwoodie Lounge( ]  F( e7 ~7 r! y6 N" C
·     SUB Stage
. ?8 g* b. H4 v7 W
; q3 s, X! {% O! Zb.   This includes, but is not limited to, the following:
( |5 T, K5 x7 H·     To plan the capital and supply expenditures to meet the  
- q. U. i% k$ |: k0 j* vproduction and facility requirements.
& T$ ]: f% ]; H- h" V/ v) e% ^·     To ensure the day-to-day compliance of the venues with existing  
/ c; y! U' n4 Q& Csafety regulations and building policies.
4 A, g! V6 I9 e/ j# ~To ensure that the maximum potential of renters is met.9 z. j' L  a9 K3 P' @9 |0 ]
% S$ {7 z* m4 O% C
2.        Marketing and Promotion
: y7 k6 S2 ]8 E! u7 D& l& T8 h( A4 E2 j+ r' F
a.   To develop and implement a marketing plan for the venues that  ; s9 W7 ~0 i( c; Z6 ]6 e
focuses upon advertising and promoting the venue to faculty,  
; c4 F2 L. c; b4 t2 r0 e& Sstudents, and internal and external clients on an on-going basis.    q5 F+ a0 O5 j- E
This strategy will include implementing and/or delegating the following:
3 E6 {$ \8 d& g+ F·     To develop and maintain promotional materials, the Horowitz  3 v& s6 I0 O( x3 |0 w5 u* s7 a
Theatre and SU Venues home page, newspaper and other advertising; to  
! ~4 S0 `/ u/ z* @$ n8 Z2 jtake advantage of other internal and external advertising  
' A: z9 c2 P/ p2 i/ U+ W5 Fopportunities; and to develop press releases and other promotional  & n- w9 d  T8 W& y
literature on an ongoing basis.
9 ^: [! U  k* O& a$ [·     To coordinate tours of the venues for potential renters.
9 X- N" g- o: _* i8 m. C·     To promote upcoming events in the Horowitz Theatre through the  
$ S" A5 Y# x7 w1 l9 j$ a6 Luse of the Horowitz Theatre Home Page and the SU Events Calendar.4 W, W1 u: @$ p" U& N
·     To develop new external clients for the venues.
9 \. F, u$ X$ K* N$ C4 c, R) M2 H" c

! W- R: F3 l. l3.        Staff and Supervisory Roles and Responsibilities
9 J0 k" m" L3 z; D9 Z( x. W
8 _  W5 G7 F2 O# x" l% }+ [  h/ l( Za.   To ensure, at all times, that the venues are adequately and cost- ; Y3 c' h; s0 c* \- @
effectively staffed, and that the staff utilized by or within the  
4 @1 e* R2 {* d; v5 Y8 x- avenues meet the appropriate standards, requirements and needs, and  2 B% s3 ^! z: g' x* {
contribute in a positive way to the smooth operation and success of  3 T, _; O+ {( a+ w/ [' n: k
the renter´s events. This includes, but is not necessarily limited  
/ l/ m% f7 z' e5 n: o+ M4 Oto, the following:2 y$ R+ ?2 D1 P3 I, K* K
·     To be responsible, under the direction of the Manager of Venues  5 E$ E: _* q, F. O! y  U4 {8 _
and Programming, for all staff issues including hiring, disciplining,  ( T- Y' e, ^! Y1 ~. N- U9 H% P+ n9 I
evaluating and terminating, as necessary./ R* O  n: r4 N3 d3 g
To ensure that the Horowitz Theatre is adequately supervised at  
+ l1 D, K9 x. t6 @2 V3 |) Sall times, this includes the development and implementation of such  
6 L. @4 n% G! Yschedules and rosters as may be necessary to ensure the effective and  
0 y$ g5 V" {9 d$ Lcost-effective supervision of the venues at all times during which it  # _1 ]9 f( A8 G- F: _3 k4 B; u
is in operation or needs to be in operation.# ~2 a7 A1 l$ H/ D$ E! X2 d& J
·     To work with the Technical Director, when necessary, to ensure  * T0 j3 m" q0 h2 J) q5 S# z9 o% T+ [
that an adequate and appropriate level of part-time staff exists to  
# w: N5 L+ G$ t; U1 d  V- Bfacilitate the smooth operation of the venues and to ensure all  
& w; R/ l. B7 ^( @renters needs are met.
& ~4 W4 w) A) }" o# x·     To work with the Technical Director to ensure that the skills  $ Q  u& L' o6 z( D
and attitudes of all subordinate staff are appropriate in light of  
3 O& U" s( K: L$ Qthe roles they must perform. This includes providing adequate and  
7 u8 x/ W+ \  h5 }effective training (and re-training) in all applicable and  
8 c, @0 O& E, q8 i1 _* u  uappropriate areas, and ensuring that the Policy and Procedures manual  
/ S3 z7 y- e! }+ Vis kep up-to-date at all times.
3 k5 ~; P4 q; r6 c1 n9 Y% s1 D·     To ensure all staff are trained in and committed to providing  
! `& [3 H- o/ L( K' Oexcellent customer service to all renters.
1 O# U: v, p1 N1 r8 ^·     To work with the Technical Director to arrange staff  " W9 |$ E9 U0 _+ X. c- _
scheduling.  To handle payroll related matters, under the guidance  
& T0 k8 O0 Q7 {  O  x. ~# P. h" iand direction of the Manager of Venues and Programming, concerning  
, B! _# g; G5 \4 [9 @; r9 vthe staff of the venues.
" P5 I! f# Q& y/ \5 ?7 x! Y4 z·     Working with the Manager of Facilities and Operations to ensure  
- A% t+ B* W* r- m+ q# P# K3 c2 uthe appropriate setup/tear down of each venue.  s; a, F* \: L( d  E
·     Working with the Manager of Programming and Venues to ensure  
; D+ m7 i4 v5 ^% A3 s$ E% z5 dthat additional requests such as licensed receptions are arranged.
' R5 t4 J3 @7 Y% m" x2 R# T& y% D6 H+ n) h) j3 s

0 ~/ n* M8 k2 Y: q* W$ Y4.          Overall Financial Performance
4 U& x4 M. X8 h/ V% C
) S( Q" t2 T% {* G) `a. To ensure, at all times, that the Financial and Administrative  
* |6 n. y; t. c  T0 v, asystems and processes utilized by or within the venues meet the  ' t* G' r' z/ Y4 a& v: I
appropriate standards, requirements and needs, and contribute in a  9 X. V  P: Y+ c: |: e* v% S, A/ c
positive way to the smooth operation and success of the venues. This  / N0 j. z& G; A. _' S5 f! B4 Q" a
includes, but is not necessarily limited to, the following:
0 T& E, O0 s. {. l1 W. R( r5 n! [' ?8 y To provide input and expertise in the formulation of appropriate  
5 R9 u, J+ }( K* V4 J6 z5 Poperating budgets covering the venues to the SU´s Manager of  
$ U4 m; x' q) ]2 P" E$ c4 i1 @Programming and Venues and to discuss and refine those budgets  
# r4 ~* j5 \* ?8 y9 u# y/ ZManager of Programming and Venues, and Manager of Finance &  
& B( E1 M% q& w' [/ G1 K7 [Administration prior to their submission for final approval.
# x7 h5 p; v- w1 a7 _- Y/ h, i·  To manage the venues in a manner which adequately and effectively  
1 R7 W# `. _  r, }reflects the budgets approved for the venues and/or which reflects  ) Z+ j/ c9 P# R$ b, ~
the best interests of the venues and the Students´ Union.& Y( r% Q$ f7 o
·  To function as the key player in the submission of financial and  
+ E& T& S- o5 ^% padministrative documentation covering the venues to be used in the  - Q, i) R% f6 f' y# }2 q; r! t
compilation of monthly and annual financial statements, and such  5 b9 |. L3 q0 `0 z
other reports as may be necessary.- y+ b. |' y1 o* c- n) A: C- t
·  To discuss those financial statements and other reports, together  $ F& e) q6 h/ `! d% @
with all financial and administrative procedures, with the SU´s  
; H4 y1 _3 S. E. a+ B" q. sManager of Programming and Venues and Manager of Finance &  
2 I7 R" D5 W/ OAdministration with a view to determining and implementing action  
9 ?3 }! j6 Y/ ?; _* @3 S! B! Uaimed at improving the financial and/or functional effectiveness of  
2 W0 D" I6 f' E4 qthe Horowitz Theatre.
" k# y+ O9 i' }& `: `) y7 S·  To ensure the existence of adequate, effective and accurate job  
" ?3 r* o8 @6 K) H2 L- D! rcosting systems to be used in connection with the determination and  4 [4 A7 y5 q) d& Z9 x. N1 J
setting of appropriate prices for rental and staffing rates for  4 r$ h* K, A! k/ h7 _' j7 x
events held in the Horowitz Theatre.
1 r+ w/ f) ^* M' K& c2 T$ C·  To develop accurate documentation to be used in connection with  % A6 c0 h0 r' g* P1 X# j9 i' ]
the billing clients, and to forward such documentation in a timely  
6 f5 g5 |) \7 X2 _manner to the Accounting Department.2 P# Q5 x$ H! _1 Y
·  To recognize, address and handle all matters relating to financial  
( n& _7 O! v1 Rand administrative procedures and systems in a manner which reflects  ! I+ Q9 |( |3 I+ K" q
the requirements of the SU´s Manager of Programming and Venues and  ! h! j3 k" C" x6 N/ P% x+ D6 x5 h3 y9 }
Manager of Finance and Administration, and in a manner which  * H8 D& {9 B! M1 {
contributes positively to the smooth operation and success of the  
$ [. |1 p  o, Z- ^: e' Z' p) Bvenues.' E" Q' ]; p, q6 f
) L1 Q* i: O5 L; y
5.          Overall Roles and Responsibilities/ t+ v/ T+ ^% x2 ~4 l& ]
a.   To ensure, at all times, that the systems and processes used in  
' H* H5 l2 W3 l& O0 R/ [renting the venues meet the appropriate standards, requirements and  
$ E9 o- O9 }) O: \' Mneeds, and contribute to the smooth operation and success of the  4 F7 K/ N2 Q- p8 E/ d: `, g
venues. This includes, but is not limited to, the following:
! p# A, h% M' n5 G4 L' x& d  R  R0 ]3 w3 r/ s. M
·  To recognize, develop and set in place such rental procedures as  1 d3 ~% e) P/ L* D5 @! N! |
may be necessary to ensure the smooth operation of the venues, this  
7 n1 a( V% o+ Q, ^* h3 uis to include but not necessarily be limited to systems and processes  
' {$ S* h1 T' G* ^. L* L' Rin the areas of contracts, inventory management, contract evaluation,  & T  O" o! q( b) Y
pricing, costing, equipment usage, rental/contract invoicing,  
7 R- s- G8 V% A) Htogether with such other systems and procedures as may be necessary    I5 G/ G- c* F* \) \- P; `
to ensure the smooth, secure, efficient, cost-effective and  
4 [+ Z+ ~; q5 ^( jfunctionally-effective operation of the Horowitz Theatre.
( C/ A; e# H2 J6 g+ M! {·  To recognize, develop and set in place such operational procedures  2 G7 d+ M2 r# D% v. `
as may be necessary to ensure the smooth, efficient and cost- $ N8 v+ P, M: a' X: r0 W2 N0 p  R
effective operation of the venues.
/ F! Q0 h; ~6 u( A( Q0 {·  To negotiate rental lease agreements (contracts) relating to  
7 R, Q3 j" B3 s' M8 e/ S6 vdates, rates, staff and miscellaneous charges.
9 g9 \% J  p2 a3 c·  To ensure that adequate inventory is available at all times and  
7 V* Q. G/ l2 h  |$ p3 A# w$ {that such inventory is stored and issued in effective and secure ways.
2 X. ]2 |3 [, K; M' a# Y·  To consult with renters as to facility issues in producing their  4 l! ^9 Z" P6 P4 r1 I/ n# ~' \
particular event in the venues.
+ {; }  h) e$ K2 }1 L·  To provide the venues on-site staff with such documentation and  
8 @& o$ H6 o; t: M' \supporting information as it may need to effectively fulfill the  ; o# a8 j4 x$ d0 \" V8 G' B
roles they are to perform to ensure the success of the renter´s event.9 x' I# m) C. X0 t1 }
·  To produce quotes in respect to staffing costs for a particular  
$ L  y, I$ r  K4 u3 Yrental with consultation with the Technical Director.. t# i: ^: h* D: D0 Y3 A% Y
·  To ensure that all queries raised with the venues whether from the  ' P; g  n/ o. S
SU or renters, are promptly and effectively handled and adequately  1 I" W8 m0 r  C3 X, ]
answered, and to ensure that such action as may be necessary in  
  h& T8 G3 P+ {( W8 U6 I/ C, Ffollow-up to such queries is taken in a timely manner.
  j' i; M  o$ q0 G' Q/ c To ensure that the venues and its capabilities are adequately,  # y* y" D0 p7 X5 `
effectively and cost-effectively advertised and promoted, and that  5 P6 h4 S7 y. I
the cost of such endeavors does not exceed the budgetary provision  2 H/ `" N8 I8 a" Z+ j. X3 T
made for them unless prior approval is given by the Manager of  - j9 A5 D: M$ R; `! _1 [
Programming and Venues.7 Z5 Q2 @  e" S& c2 H$ P
·  To act as an informed and knowledgeable resource in the case of  
$ Z8 a3 ]" ]3 \significant challenges and/or problems surrounding the tasks of  ; q1 n+ e' u* [+ a% K- M
marketing, administration, operations, and any such other matters as  - Z; A8 m. @; f) Q
may provide such challenges and/or problems., Q1 n& b% l. G: B9 V; J
·  To attend such meetings as may be required to support the smooth  
% D$ b- r# y5 ~operation of the venues or the Students´ Union as a whole.$ k- r3 a1 p' y8 @+ ]0 \
·  To perform other job-related duties as may be required by the  
% v( {7 U8 N3 cManager of Programming and Venues in order to ensure the smooth and  
! P2 ~$ v* J+ L6 j& V- Ssecure operation of the venues.
  a" G3 h4 Q: n5 ^7 P·  To recognize, address and handle all matters relating to overall  $ @6 Q. ]: {1 g! W+ U- F
operations in a manner which reflects the requirements of the SU´s  
9 _% [- i" @  t* c' Y. SManager of Programming and Venues, and Manager of Finance and  # G4 }+ H% Y4 Q6 O5 C0 |9 P; F
Administration, and in a manner which contributes positively to the  
4 x9 f, Y: v6 K5 ]smooth operation and success of the Horowitz Theatre.
( b1 P2 e6 S7 i5 B5 A! z% C2 ?- O5 a9 ^- o: U  ]
QUALIFICATIONS:
( i3 M; S% A2 s1)             Minimum two years related post secondary education, or  
: P& l* `( [& p8 j$ q, I" s4 G+ ran acceptable combination of education and experience.
7 ~) T' l! p0 ^" {1 R) G  A: Y# W2)             Supervisory experience.4 \, E. e# \5 C1 d9 y' \/ m' w
3)             Ability to create new initiatives with little or no  3 y6 }- q, B+ D1 Z
supervision.
" i6 k, }8 V( d2 I4)             High level of creativity" j& J: S2 v( B
5)             Knowledge of budgeting and staffing procedures.
- G$ b$ a, H7 z6)             Excellent organizational and communication skills and  # i# |' \" n2 ~9 {% x( ~
strong writing skills.
. m6 d8 ~3 ?  ]3 F8 ?1 H7)             Dynamic individual with experience in large group and  + A, ^9 b) e5 K0 t& L# }/ t
one-on-one promotion.  \$ n9 W" B. _8 |( @# r1 q
             Ability to work with students, staff, University  
9 v* P! `- D3 n8 B0 ?faculty and administration with a dedication to providing excellent  ) k1 Y! Y( P: I/ z. Q
customer service.; O0 `+ Q: T5 G
Union exempt position
0 R/ h! T4 A5 l1 }4 i9 {$ ZJuly 6 2007( _* N% t* q& q: g) g
* h, d! j( n, `- I8 S/ i( E/ e
Please state salary expectations
- ~" l# _  D" \3 L; c# {4 s' Z' U4 h' n9 }$ F; L) O  P# s8 e6 `
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
7 D; L4 g# u: f: A6 y7 M: Z/ R/ o' fRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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