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JOB POSTING
- H6 J. z3 s) Q | j- @ FOR
; c# J6 e5 U jOPERATIONS MANAGER - VENUES & PROGRAMMING: { x& W* R3 u6 C1 T) s, ~
& g) r7 a! n2 s @3 jREPORTING RELATIONSHIPS
1 S- X1 e2 N" n8 P0 `The Operations Manager - Venues and Programming will operate with a % q( c' X! ~$ Q. {) a. K# I; j, P
direct line reporting relationship to the SU´s Manager of Programming
0 y: Z1 n( R' r8 [- U) a0 w& pand Venues.
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ROLES AND RESPONSIBILITIES
, q6 O* t' c5 [2 _% ~ Q* l8 pThe duties of the Operations Manager - SU Venues are diverse and ; m9 S: X; q3 ^$ Y
extensive, and are targeted at the all round smooth operation and
! r G# m o" F! R$ W* Kfinancial and operational success of the Horowitz Theatre as well as
. J$ f l l, B& H- L- \0 W- o9 W {the logistical organization and smooth rental of the additional : N4 |, P, o5 m- I2 f; j% i
venues within the realm of the Students´ Union. In the light of that
" v7 o9 |4 Z. e7 V, F. s9 o* p% F1 obreadth and complexity, it is not possible to fully define or
9 ?, _( u, W" G2 a7 x# w% Cdescribe all roles and responsibilities in a document of this kind.
\, x' [# u# F. J4 nHowever, the main roles and responsibilities of the Operations 4 y/ q3 z" K/ S& F! f, C" h, ~
Manager are as follows:9 ^$ c% z+ c! e" Q, f
7 l! s8 t5 i# O' L6 ^1 C; a
1. Space Roles and Responsibilities
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% o% n% a5 ]$ v5 Ca. To ensure, at all times, that the venues listed below meet the ! W1 p' c0 A, J" A
appropriate standards, requirements and needs, and contributes in a . s/ g. x2 ^. s
positive way to the smooth operation and success of the individual
* G1 P' ?6 S& Z" ?# drenter.
4 e3 E0 _9 d7 s" t5 d' [· Myer Horowitz Theatre
- z; T* N! n8 c% ^· Dinwoodie Lounge) B! U4 ?7 j; _! p# K
· SUB Stage5 g9 h/ W( w- R' n- s z
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b. This includes, but is not limited to, the following:
2 j! M0 ~" J: t. v" J8 T( q6 t3 n· To plan the capital and supply expenditures to meet the
3 }8 x. y: r! Kproduction and facility requirements.% u. Z: a" Q: B Y: L' t$ [
· To ensure the day-to-day compliance of the venues with existing " R5 _+ i, i" U" L# ?4 Q3 a# O
safety regulations and building policies., H- ?. _0 |; a/ p& Y% z/ B0 P* B4 A
To ensure that the maximum potential of renters is met.
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2. Marketing and Promotion' I& z4 c# |, y; f
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a. To develop and implement a marketing plan for the venues that
4 h& d" o5 f u2 ~' M. Jfocuses upon advertising and promoting the venue to faculty, 4 z. N+ b% y8 m5 R
students, and internal and external clients on an on-going basis.
c* W9 K# X8 T8 m5 q. tThis strategy will include implementing and/or delegating the following:
9 x5 A$ y) j$ V: o: h2 F· To develop and maintain promotional materials, the Horowitz $ \) l) a$ { L* Z
Theatre and SU Venues home page, newspaper and other advertising; to
" T# Q3 d# V& U/ ^3 {" X" y9 U Otake advantage of other internal and external advertising
; t5 n3 a. P! U5 b. W# _opportunities; and to develop press releases and other promotional 9 j0 G2 j2 b g& A8 Y2 ^: W2 P
literature on an ongoing basis.
) j3 N! g& y' E3 B% D f· To coordinate tours of the venues for potential renters.
! {- ~0 d6 U/ o· To promote upcoming events in the Horowitz Theatre through the
# b! H- @4 I$ g7 i3 w/ u8 \use of the Horowitz Theatre Home Page and the SU Events Calendar.8 `: \% P' e! ]* r( ?# L7 G
· To develop new external clients for the venues.
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' _9 n: i- E/ Q6 w0 \3. Staff and Supervisory Roles and Responsibilities
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. c3 @6 w" R) l3 S) Ua. To ensure, at all times, that the venues are adequately and cost- 4 Q1 Q# `$ z+ [9 |
effectively staffed, and that the staff utilized by or within the ; d# G( k* K; U/ S1 I' @
venues meet the appropriate standards, requirements and needs, and 8 n" w5 U2 @; Y/ `$ e: B
contribute in a positive way to the smooth operation and success of
1 n# Y; k& l; f" Q% @/ B! }the renter´s events. This includes, but is not necessarily limited
/ r8 g% w6 N) m- l) jto, the following:" P' D* o m: F; I
· To be responsible, under the direction of the Manager of Venues ( v; S- P, O) `0 \1 n4 t d3 E8 x& C
and Programming, for all staff issues including hiring, disciplining, ! L/ O. L# ]" J- X3 c
evaluating and terminating, as necessary.
% U1 U" g) [/ ? To ensure that the Horowitz Theatre is adequately supervised at - b( a2 _$ U* z0 w* Z
all times, this includes the development and implementation of such
7 @! _- H7 d0 Hschedules and rosters as may be necessary to ensure the effective and ; n% j2 _) M+ A+ G
cost-effective supervision of the venues at all times during which it 1 W& D2 s: _) @% X& m( s( x
is in operation or needs to be in operation., z+ k$ V6 J; t L* ~% o0 ]
· To work with the Technical Director, when necessary, to ensure 8 i* s6 C* j' n2 ?/ i* N
that an adequate and appropriate level of part-time staff exists to # F, W; o$ ~7 f$ ?
facilitate the smooth operation of the venues and to ensure all
. g' L- ?0 h) Z# N# crenters needs are met.
M1 N l2 t v5 m· To work with the Technical Director to ensure that the skills . S ^" I4 ?% U% T
and attitudes of all subordinate staff are appropriate in light of
7 M/ _, G1 Y- ^# m/ s4 xthe roles they must perform. This includes providing adequate and
}' O8 q+ A p' p. `# o! l, {5 neffective training (and re-training) in all applicable and * V8 ?" r8 @% `7 Z
appropriate areas, and ensuring that the Policy and Procedures manual
6 Y+ v. Z( g) D6 n' Vis kep up-to-date at all times.
$ S. A+ S1 N) G' J· To ensure all staff are trained in and committed to providing
* p. b* b9 \6 z L% dexcellent customer service to all renters.
+ L' ?# G: r3 J2 ^3 Q· To work with the Technical Director to arrange staff
* k- Y1 @9 y' j; {scheduling. To handle payroll related matters, under the guidance
* b( d6 s' E# A) \0 @/ G; \and direction of the Manager of Venues and Programming, concerning
. U( ?# @/ U% wthe staff of the venues.
2 j1 e# w( I5 Z" D· Working with the Manager of Facilities and Operations to ensure
" ~0 `1 [8 c" x: | |; zthe appropriate setup/tear down of each venue.
4 e" j% W! L T4 ^- T' L4 J7 E& K· Working with the Manager of Programming and Venues to ensure Q3 c+ |) y1 c* k. X7 C/ H x
that additional requests such as licensed receptions are arranged.6 `- u" m# \7 H# a+ x/ w
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4. Overall Financial Performance
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a. To ensure, at all times, that the Financial and Administrative 8 O( n' _$ F- ]$ _( j- Q+ S* _
systems and processes utilized by or within the venues meet the
6 i% X1 U( L! Q( Cappropriate standards, requirements and needs, and contribute in a - P& \! F. l5 t# i- ^) }) f
positive way to the smooth operation and success of the venues. This
- E4 P r- Q/ y# j ?% f% F @includes, but is not necessarily limited to, the following:: }! i5 \, I" A5 G/ H H/ r, R
To provide input and expertise in the formulation of appropriate
8 |; X# m- W+ E8 yoperating budgets covering the venues to the SU´s Manager of
2 @5 k* `: @3 Y4 O% O1 W3 sProgramming and Venues and to discuss and refine those budgets o X6 G) R/ a
Manager of Programming and Venues, and Manager of Finance & ' i2 N H: x9 Y% H5 c: B1 @- K
Administration prior to their submission for final approval.' o: N& A4 p; m6 |4 f! d6 Z
· To manage the venues in a manner which adequately and effectively . W+ d+ X4 L" J9 o
reflects the budgets approved for the venues and/or which reflects
x5 H& `5 y! }- O9 R- Y4 A. [# pthe best interests of the venues and the Students´ Union.& Z4 L5 A: S8 Y6 z. Z( n4 [
· To function as the key player in the submission of financial and
L) f6 f; S6 m; Q5 _& c. ~4 Xadministrative documentation covering the venues to be used in the & W9 G" `* } Y
compilation of monthly and annual financial statements, and such
7 c3 d* b8 n }/ ?% j( C5 o$ lother reports as may be necessary.2 v4 t4 g. i. z
· To discuss those financial statements and other reports, together
# C9 K. D6 N3 ~2 Iwith all financial and administrative procedures, with the SU´s 7 r8 N" \+ A6 M, K
Manager of Programming and Venues and Manager of Finance & % X0 E- q- N2 Y9 j. m/ c I" k
Administration with a view to determining and implementing action
1 E: c. m' u0 Gaimed at improving the financial and/or functional effectiveness of 1 q' W' v- \ K* g' }9 V. {0 v9 f3 a5 U8 \
the Horowitz Theatre.3 `. Y( f3 G I" b% v0 `
· To ensure the existence of adequate, effective and accurate job $ e0 ?# N9 `# F3 F
costing systems to be used in connection with the determination and
9 u( \) K9 M2 L& q' Lsetting of appropriate prices for rental and staffing rates for 8 a) @& }7 |. M$ q
events held in the Horowitz Theatre.
; v! J/ A! R2 v· To develop accurate documentation to be used in connection with
7 ~5 O0 x# `& ^3 Ethe billing clients, and to forward such documentation in a timely
3 e4 `' `0 W X2 _& Smanner to the Accounting Department.2 u2 N7 B. Y# ^. I- y, z" H
· To recognize, address and handle all matters relating to financial 0 b8 r* a3 i. z5 r1 I8 B$ d u
and administrative procedures and systems in a manner which reflects 4 I" ~. J8 a+ Z* M, |
the requirements of the SU´s Manager of Programming and Venues and 6 _1 }: q/ `$ B8 g- W* {* i* E! W; k
Manager of Finance and Administration, and in a manner which
3 s j9 {& z# B# K+ z; m9 Q8 Fcontributes positively to the smooth operation and success of the ) g. l y0 u1 a: k
venues.
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! Z9 u4 E( w* f _5. Overall Roles and Responsibilities
: l0 Y" Z0 l7 _6 Ea. To ensure, at all times, that the systems and processes used in
2 b6 F2 S3 T9 q0 x) Q6 Xrenting the venues meet the appropriate standards, requirements and % f5 v/ f# I! S) n/ Y( \! t4 r
needs, and contribute to the smooth operation and success of the
9 d, C( ^+ K, ], K1 F; Evenues. This includes, but is not limited to, the following:6 r8 x% { J' B- d7 a' Z
( ?* {+ I0 |7 Y6 X5 M% j* I$ z$ h2 G· To recognize, develop and set in place such rental procedures as
/ Q( ?, V: ~: F6 }0 o/ ~4 Ymay be necessary to ensure the smooth operation of the venues, this
( F5 }0 A a4 u) j# }is to include but not necessarily be limited to systems and processes ) q) P# s5 S/ y
in the areas of contracts, inventory management, contract evaluation,
7 ?& ~4 f0 \# A4 C" Y, L0 l' t+ gpricing, costing, equipment usage, rental/contract invoicing,
: l4 {, K& V( ctogether with such other systems and procedures as may be necessary
' ]/ w! F ?$ qto ensure the smooth, secure, efficient, cost-effective and
) ~" w- K) f: P" Q+ _functionally-effective operation of the Horowitz Theatre.
" b! B C; Q/ k) x& ^" w& o0 R, z· To recognize, develop and set in place such operational procedures
@& q8 {8 S7 z5 L1 D0 A bas may be necessary to ensure the smooth, efficient and cost- 4 G5 E$ |' g9 k# K
effective operation of the venues.& |- C- t* ^' ~+ }6 A- L+ @- g/ t
· To negotiate rental lease agreements (contracts) relating to
, {. d; W* h8 E- q7 g+ A% F1 Udates, rates, staff and miscellaneous charges.5 u8 `, G9 d. F' }0 H3 s
· To ensure that adequate inventory is available at all times and $ z# \! W. i3 A0 I# _
that such inventory is stored and issued in effective and secure ways.6 M5 X2 i( n8 L q
· To consult with renters as to facility issues in producing their . l. E3 [" v5 B8 V7 `
particular event in the venues. C9 w$ w) g8 p N7 J2 D% K" |0 x
· To provide the venues on-site staff with such documentation and . Y! `- g+ K/ v$ Y! i
supporting information as it may need to effectively fulfill the
# v3 i# W) A+ ~( w/ wroles they are to perform to ensure the success of the renter´s event.
+ ]. ]3 N: C5 a5 ?· To produce quotes in respect to staffing costs for a particular & c( n) p. f4 V" g$ D
rental with consultation with the Technical Director.) C7 J! `3 c9 V3 ^# f/ [: E
· To ensure that all queries raised with the venues whether from the
! _3 @4 H! ]* [. o& U$ OSU or renters, are promptly and effectively handled and adequately
* ?7 Q2 D6 R& ?4 k- C) [! h) ~/ l4 {answered, and to ensure that such action as may be necessary in 6 T9 ]. m# e/ h* m% e7 S1 c
follow-up to such queries is taken in a timely manner.! j6 h$ H0 k# }: h5 t
To ensure that the venues and its capabilities are adequately,
+ ~1 v* }3 Y1 k6 G! V0 Z2 i6 b. xeffectively and cost-effectively advertised and promoted, and that
& Y( I2 |* y; X$ }( ^* othe cost of such endeavors does not exceed the budgetary provision
7 G, Y/ U+ X: }' R% tmade for them unless prior approval is given by the Manager of
( G' V2 U$ o2 a1 Z" D, RProgramming and Venues.
, r8 r4 H2 K& G+ O0 g4 Z% ^+ A· To act as an informed and knowledgeable resource in the case of
* q5 A% [" U% H7 u) \( c' f0 bsignificant challenges and/or problems surrounding the tasks of
* b/ }: ^: s+ {. T( Smarketing, administration, operations, and any such other matters as
$ ~7 s @' U/ R2 L2 omay provide such challenges and/or problems.
- M2 @0 l* p+ N: X· To attend such meetings as may be required to support the smooth
1 d7 n' _) R9 moperation of the venues or the Students´ Union as a whole.8 @3 @2 v- G9 K7 W. z# \/ c; H
· To perform other job-related duties as may be required by the
1 z" [9 y/ \4 B+ s; y& }2 hManager of Programming and Venues in order to ensure the smooth and ' p" G9 g: `+ t* N7 S: c; Z! X
secure operation of the venues.
0 D% _7 g4 d0 o5 R8 W· To recognize, address and handle all matters relating to overall
) L8 h/ [$ `) j+ g' f1 |5 Foperations in a manner which reflects the requirements of the SU´s : P6 S9 }& ]: N5 i; F8 l0 e1 M
Manager of Programming and Venues, and Manager of Finance and
+ D6 c' P# J1 T# n% L5 A7 `Administration, and in a manner which contributes positively to the , L3 T; |! ~# \ h/ K1 e0 H
smooth operation and success of the Horowitz Theatre.; I6 K5 v% p+ Q. ^
7 S5 X, F7 s8 U' p( e6 R( T3 xQUALIFICATIONS:. o4 k. I8 M. C) M" O$ G
1) Minimum two years related post secondary education, or ; i6 O6 L' @" O; I$ ~
an acceptable combination of education and experience.
6 X* [2 I. g7 u. Q6 R: `- \2) Supervisory experience.+ H* g1 j7 _# t% n
3) Ability to create new initiatives with little or no
8 f+ i# f0 o. q$ V2 xsupervision.4 g' o( a. H* ?7 r
4) High level of creativity
. g+ S! W2 S. K& \0 _5) Knowledge of budgeting and staffing procedures.* s) j0 D3 ^: d0 w0 C9 j
6) Excellent organizational and communication skills and 6 G6 G. S- `! `3 Q( h
strong writing skills.
G" v' Q- H4 {% K) t1 q7) Dynamic individual with experience in large group and ; g6 g o+ _; d9 T* Z! r5 y
one-on-one promotion.
, X" _" ^1 M! h+ L5 [- o Ability to work with students, staff, University
" `$ s0 H# G; C1 V' xfaculty and administration with a dedication to providing excellent
0 F2 I3 }& N$ M5 p Ucustomer service. R& }% t/ x2 z. s+ A
Union exempt position0 P, Q$ T& Q/ B- U: o
July 6 2007
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Please state salary expectations& U/ i7 B+ b% p/ A
& \& W! o7 A4 e. T. c
Please apply in writing to: Val Stewart, Personnel Manager, Box 600
5 g9 Q) R0 c U5 eRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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